The location was in the center and close to all facilities. The best thing was check in. The pin code and the room number were sent to us by sms and no special check in was not required that was good for us as we arrived in early morning. Similarly no special check out was needed that made our stay super easy. The cleaning was upon the request and very effective.

When the room is supposed to have a new guest, it must be cleaned and ready, that was not my case and I had to wait till cleaning.

The hotel was totally un-staffed during my three-day stay. I went in and out of the building typing a passcode on a keypad. I picked up and returned my room key at the front desk without any staff present. It was impossible for me to communicate with anyone at the hotel before or during my stay. I was lucky to have a friend who lives in Regensburg who could phone the hotel reception number. I never received any written communication from the staff, despite my frequent messages, sent using both the Booking.com app and by email. The person who spoke with my German friend on the phone said they could not speak English, despite English being included as a language spoken in the list of hotel amenities.

The staff is exceptionally helpful and friendly. The receptionist checked in with us about arrival time, gave us a fantastic recommendation for dinner just around the corner at a wonderful Italian restaurant with great food. The rooms were super clean and the blankets were fluffy and kept us warm. He also gave us recommendations about the Christmas Markets in the area and even knew about a special Christmas Market close to where we actually traveled from. Price- Performance ratio was great. Thank you for the pleasant stay😊

The beds were a bit too hard for my taste, but that's probably my subjective view. The pillows could be either a bit more dense or would need at least 2 pillows per person so you're not having the feeling to fall flat through them. But other than that a wonderful choice

Helmut was fantastic. He could not do enough to accommodate me. The hot water was virtually immediate when needed. No wait. Security was excellent. The neighborhood is safe and conveniently located, to the train statiin, old city (altstadt) downtown, with a 15 to 20 minute walk or 5 minute bus ride. A supermarket and great restaurant are 5 minute walks away.

I had to move onto my next location.

Easy to find, close to the highway, spacious, clean. The bed was very confotable. The very friendly and helpful stuff is a plus (I booked and arrived after the schedule and they found a way to help me, vielen herzlichen dank dafür!)

The hotel was in a quiet neighborhood. The staff was friendly at check-in and offered local advice. The room was spacious and clean. It's a ways out from the train station, but there is a bus stop a few blocks away. The manager offered a ride back so I had time to get to the Gäubodenvolksfest which I'd learned about on my way in.

Really easy check-in, perfectly adequate room, and very calm comfortable neighborhood. Bonus: the nearby bakery is really good (Bäckerei Café Ebner Kumpfmühl)!

Nothing.

The check-in process was very smooth, and I was able to check-in late during the night with clear instructions that I received from the hotel manager/owner.

Easy Check in on a Saturday evening, great communication with the personnel, and very quiet room. We even got the reqeusted baby bed

The location, the stuff, the space, clean, veri silen, free parking etc

A heater in the bathroom can make some good difference.