The staff were lovely and very helpful. We had a bit of a mix-up and they were more than accommodating to help us resolve the issue and went above and beyond to make our stay great. THANK YOU OLGA!!!!!!!!!!!!!!!!! You are amazing! You saved our rating! The Sensus section was brilliant, loved the way it all worked, and the swim-up rooms are really nice. The all-inclusive area, limited options for food, but ok! If you're going - make sure you read the print carefully and stay there... I would not stay in the other sections. This section is more indicative of the pictures and I think it may be on a different site/page to the Aelius hotel. Great parking if you're driving and they have a good little spa with pool and good therapists.

A clearer description of the room images shown and the room categories on Bookings.com. The pictures are all of different room categories but all say Standard room... It can be very confusing. The main images on bookings.com are all of the new section and the whole place doesn't look like this so be mindful of that! If we knew this, things would have been very different! The decor is a bit confusing as well and the dining area reminds me a little of a holiday camp. The restaurant staff didn't look happy to be there - which was sad because other staff were warm, professional, and helpful.

Super nice staff, nice food, nice room, nice pool. We had a great time. Greek food like from a Greek mama made us feel at home as much as the welcoming behavior of every employee we came in contact with. The hotel has a nice young vibe. I would like to note that I have seen some former guests complain the hotel is “too far from the beach” which is really not true, it also isn’t a 20minutes walk as someone mentioned (they probably stopped for an ice cream and then a beer so that must have been why it took them 20 minutes to get there), it’s like 5 minutes walk and hotel offers a shuttle bus for people with small kids or the ones that apparently have some phobia of walking.

Hotel is under the landing route to HER airport so you hear planes a lot but it didn’t ruin our stay or sleep.

Overall, a decent place for two nights. For us, this was the last stay of our trip, we wanted something close to the Heraklion airport, which it was. We got upgraded to one of the Sensus Experience jacuzzi rooms, which was a fun surprise, especially because the weather was a little rainy and cold the first night we arrived (the water temparature was way too hot for us the next evening, after a hot day). My partner really enjoyed the breakfast buffet, I found it good enough :) (it's a pity that hotels cannot offer the selection of fresh produce (and orange juice) that is available in restaurants all around Crete, but I suppose that's what one gets with buffets). It was great that parking wasn't an issue.

The room was great size but the space was not too well planned. For two people there wasn't enough space to put our luggages (other than floor), hang towels, bath robes etc. In general, everything was fine. It wasn't a scenic or a luxury place (which is also not what we paid for). I couldn't imagine staying there without a car (which provides an opportunity to escape to the nature and fun little restaurants in the villages), but that's also the matter of preference.

very nice and attentive staff, sustainable approach to changing towels, huuuge breakfast buffet, excellent price-quality ratio (we stayed pre season though), location to get to from airport or go on day trips is ideal

spa was nice but a bit pricy (sauna & hammam only at extra cost)

Very friendly staff, clean and spacious rooms, several pools and a pool directly at our hotel room. The breakfast was nice, but also nothing special - but you get free coffee and (watered-down) orange juice with it. We haven't booked all-in, but we also went their for lunch a few times. It's slightly better than the breakfast and good value for money (10 EUR).

Music was played at the pool directly in front of our room, which in itself is nice, but they played the same songs over and over and sometimes until late, which can make you go insane after a while. Also the check-in was a little unpleasant because the receptionist wanted information from us, which they should already have had. Unfortunately there's not much to do in the surrounding area of the hotel, so I definitely recommend renting a car from the hotel (it's cheap!) and drive to cities nearby. At least the beach is within walking distance (10-15 min).

The hotel is suitable for recreation with children. Delicious breakfast. The room is extremely clean, cleaned every day, beds are made. Quiet environment, swimming pools for children.The sea is nearby, you can walk, but the hotel bus also takes you to the sea. Helpful staff. Car rental nearby. There are several local shops.

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Very good location, close to the sea. Clean room and bathroom, comfortable bed. Good breakfast and friendly and helpful staff. Ωery close to the main road to Heraklion and the airport

The wifi in the room was not good, to the point that it didn't work at all and internet browsing was done with data. There is no desk and work chair, so not suitable for business travel.

Breakfast and dinner were both excellent. The stuff in the restaurant was helpful and very kind. The same I can say about the personal of reception. Everything was very nice.

The only thing I did not like is the entertainment program presented on Sunday evening. It was too loud.

convenient location to reach Heraklion airport : cs 1/4 hr drive only ( contrary to 2+ hrs drive from hotel we were staying). facility clean ; friendly staff ; great selection of food to choose from for breakfast.

it’s size : we left earlier from booked hotel and stayed here instead for one night in order to avoid long drive ( with potential travel hiccups ). my wife and I aren’t really into larger scale hotels with the large crowd resulting.

Very good breakfast, even better diner. The latter, varied and different every day. Good facilities and very kind staff! Off-season quality/price is great!

Gym is a bit lacking. Even the most secluded room is still a tad bit noisy. Also, it is a resort-style hotel. Consider that you will be treated kindly, but still as a customer.