Amazing welcome with friendly, helpful staff. Nothing was too much for them and anything we wanted they would accommodate. Accommodation and facilities were outstanding. Exceptionally clean and well decorated. Breakfast plentiful with a lot of choice and again if we wanted anything in particular they would get this for us. Location excellent with lovely tavernas and shops on the doorstep

We couldn't fault anything

Friendly attentive staff. Very clean. Good location for beach and a good selection of bars, restaurants and shops

Good buffet breakfast and buffet dinner. Staff very friendly, helpful and keen to do anything to make your stay as good as possible.

The bath and shower in our apartment were combined and showing their age a little. Would have preferred a separate shower.

Great location, staff friendly, nice spacious apartments with air con and good facilities in the rooms.. Spa if you like to use this. Two pools plus an indoor one if you like.

Only negative for us really - A lot of people were leaving towels and books etc on the sunbeds at the 2nd pool at the back apartments and especially the more comfortable ones with sun canopies to keep them all day and a couple of couples for the whole time we were there. They even did this when they left for 2 or 3 hours for lunch and some left towels and books on them overnight. Not fair at all on all the other paying guests especially at this busy time of year! Some people don't want to sunbathe for 14 hours a day but an hour or 2 would be nice. 😊 TV was out of date and not working in our apartment. Shower head was in the wrong location in the bath and was not behind the shower screen so water went on floor.

what a wonderful relaxing stay, the staff were friendly and welcoming and the food was varied and lovely. Crete is a beautiful place with lovely kindhearted locals . Since returning back to work after a really relaxing stay, when work starts turning up the pressure I close my eyes and sit in the morning sun staring out at the pool with a really flavourful cup of coffee, until I feel the calmness return that this wonderful place brought to my life and then I open my eyes and try not to get too disheartened. Thank you for such a lovely trip with memories that help me get through the dreary London weather.

Personally I can't think of anything.

very good breakfast, fruit, meats and cheese's hot counter, cereal breads, cakes several pools and loungers

chairs at poolside we were on 1st floor 16 steps live in bungalow

Staff were super friendly and the location was in close proximity to nice area of shops and food. Several pools !

A lot of ants, pool should be open later and the pool side service could be more expeditious

Nice and quiet place, very relaxing, the outdoors swimming pools bring a huge plus to this location and also the breakfast, which was very good.

The rooms are not exactly what it is supposed to be for a 4 star hotel, but were acceptable.

The staff are always very friendly and helpful. Buffet breakfast is excellent. Good central location for exploring Crete.

Disappointed that the self-service laundry room had been removed.

Excellent service, the staff were really nice and helpful. Nice welcoming drinks. They served drinking water to the pool. Very good breakfast. We asked for a quiet room and got one. There are two pools, and always free sunbeds. Lots of good restaurants nearby. 200m walking to the beach.

Some things would need a little update, for example some sunbeds.