Everything was very good, food/service/rooms

Confusing system with check-in with App - not convenient at all. If you miss a button “Check-in” once you never gave a chance to make it 😀 And why should I Install app for check-in? If I don’t want/don’t have enough space on mobile?

Children's play room was very good however it was not enough ready yet. Children pool also was wonderful. Room cleaning was perfect. In the hotel was a doctor who helped a lot when our daughter got sick In the middle of night.

The pools were closed after 6 PM. For sure it was too early. Might be better if they close them after 8 PM. In children playroom was another small room where was not clean and it seemed someone slept there at night and smocked a lot of cigars!!!!

Very nice rooms, great breakfast and excellent staff. The pools looked lovely, although we didn't find time to use them. A really good quality large hotel with fantastic facilities. Close to the beach, a supermarket and several good restaurants.

The hotel is a 30 minute walk from Rethymno old town. It's along the beach so not unpleasant but it quickly becomes a chore. The immediate area is overdeveloped and quite busy with traffic, even in the off season and driving in and parking is inconvenient.

Location (few meters from the beach and 20 min from the centre), cleanliness, quality of the facilities (the family rooms building seems new), nice and friendly stuff

Family rooms are in a different building, which makes it seem to be in a separate block of flats (it's an issue mainly for the atmosphere, the rooms are ok). The quality of the food is honestly low. Lack of kids' facilities

A very large, modern, clean room, with a huge outdoor terrace overlooking the pool and the ocean. Nice to arrive to wine and fresh fruit in our rom. Nice bathroom. Excellent breakfast.

Some of the desk staff weren't overly friendly or helpful. Also, a couple of the staff in breakfast areas wore their masks around their necks. I don't think that's going to help them or us avoid covid! A longish walk into old town, but a lovely one along the oceanside and beach.

..Really enjoyed the Hotel, the staff were Professional and pleasant. The small gentleman waiter in the dining room was a joy to behold Vassill??? I think (speedy Gonzales) ,you know who you are,.....a top class waiter, did twice as much work as anybody else....and such fun, always sharp, ready to help with a smile on his face. SPEEDY TAKE A BOW👍 Also Vaso at the bar was excellent, friendly, and top class person also All in all nice Hotel, food was good, value for money and I certainly would recommend.

.Too many managers swinging the lead. Ie, (doin sweet f..all)🤣

I booked to stay at Minos Hotel, but was upgraded to their partner hotel next door, Minos Ambassador Hotel & Spa. It was an adults only 5 star hotel and I got a suite. It was amazing, so comfortable, large, great facilities. The food options were great. Fantastic breakfast, very friendly staff. The pool was great as well, not too busy and plenty of sun loungers. Very close to the beach and a supermarket as well.

I could've done with more tea bags, my room was only cleaned twice in my 4 night stay, however, that may be due to me being in and out of the room during the day one time. I am sure I could've also asked for a tea bag, however I didn't feel I needed to as I was so busy attending a wedding. Upon check out I ordered a taxi and it took foreeever to arrive. Every time I've ordered a taxi it has arrived within 5 minutes so I was quite stressed as I was heading to the airport. I'm sure this is not the hotel's fault but some advice would be to book taxis in advance.

Very pleasant and helpful staff. Not far from city center - we were walking by foot. In short distance from the beach. Place for car parking. Spacefull room (we booked a studio). We found in the room a small bottle of wine, fruit, left as a greeting gift from a hotel which was very kind from their side. Also we got souveneir oil bottles before leaving. We have very kind memories about this hotel hospitality.

Dinner was included in our booking, but no any drinks were included - even the water. All drinks during the dinner had to be paid in addition.

Breakfast was excellent. Location exceptional. Clean as you cannot get. Most of the staff were lovely and accommodating. Great air conditioning and tvs

A few staff were rude and even incompetent. Finding our booking on arrival and checking us out on departure was painfully slow. However this was a tiny proportion.

The location although at first getting to our rooms in another building was complicated. Hafiz was a great help with our luggage. The food in the dining room was excellent. And Kyriakou made us - just as he did everyone else feel so personally welcome.

Nothing