The room was off a lovely terrace looking over the lake. At night it was noisy because of the location to the party boats departing and the street noise. The staff were extremely helpful.

The Wi-Fi and the air conditioner did not work. The room was very noisy at night due to location ( next to the party boats and the Main Street) after 12.30 it quietened down most nights but in the morning it was very noisy again. Not the hotels fault but if you are easily disturbed not the best location for you!

We only stayed for one night so didn’t make use of all the facilities but the room was spacious, shower and bed were great

There was a lot of noise from the party boats that were in front of our room for a few hours before taking off. Also the airport taxi seemed overpriced (it turned out to be a shared) and they booked it at a different time than I had confirmed twice with them so we had to wait almost a half hour which is not great at 5.30 in the morning

This hotel's location is unbeatable! It has great views from the rooms and a lovely terrace to enjoy the sunset. The staff were very accommodating and someone was available 24/7. Even when I asked for hot water at 2 am, the front desk staff helped me get it. They always had recommendations and answered all of our questions about the hotel and island. Their restaurant also offered decently priced and delicious meals!

It doesn't offer parking, so make sure you know where to park on the island and the times to move your car. However, the staff will help you get settled.

The room was nice and clean with a good A/C, the breakfast and dinner at their restaurant was tasty and reasonably priced. The location of the hotel is good. They helped us book a tour to Tikal (I guess every hotel does that there). They brought us back to the airport with their tuktuk for a fair price.

The shower had no pressure at all and was only tickling a little. Even after telling them it did not get better. We used water bottles and tap water for showering. While most of the staff were super friendly, the older woman (owner?) was quite grumpy. They arranged a airport transfer upon arrival for us, because there are no tuktuks after 7pm. Unfortunately the driver requested more money than it was agreed with the hotel. The hotel should choose their "partners" better to ensure agreed prices will be met.

Lovely location. Great terrace with an amazing view. My rooms were amazing, loved having air conditioner.

No wifi in the top rooms. Olga, one of the receptionists, often gave me false or incomplete information about tours and services in the hotel. She said my wifi should be working, then the manager confirmed it wasn't working for a long time. She signed me up for a tour but didn't mention what I had to bring or the kind of tour it was. I needed a flash light, rain coat and I had to walk long distances and lots of heights, I was not prepared. She said we would be back at 10am, we got back to the town around 1pm. Her attitude wasn't the best. The rest of the staff was amazing!

Everything. I had an excellent room with a view of the water. Very clean and comfortable. I ate at the restaurant for 3 days because it was so good and the prices so good. Close to everything. I swam in the lake. Looks like they are completing a roof top area which will make this Hotel even better. They clearly know what they’re doing at Hotel Casa Amelia! I highly recommend

Absolutely nothing

The view was extraordinary from the top balcony and the room had a big window facing the lake, the size of the room was great, hight ceilings and spacious. It was very clean. The a/c was strong enough to keep the room fresh and the ceiling fan did the rest. The location was also great.

The quality of the toilet paper was terrible. The quality of the towels were also rough, and the mattresses and pillows were hard but ok. The service of the restaurant was very poor and slow and the food was not very good.

Staff was very nice and super helpful to me, esp with booking things as my spanish is bad. Room is clean. Can’t beat location. Daily housekeeping and toiletries. Hot water.

A little bit higher price for non view rooms imho. Dated furniture could be updated by removing dresser and put in desk. Wifi ok, but you cant work from home or study abroad using it.

I came in late and the staff linked me up with private transport at 5am the next day to Tikal, Yaxha and across the border to Belize as well as an my own english speaking guide at Tikal all in within a very limited time for a reasonable price. My driver was friendly, I felt safe and able to explore which was fantastic. Also the aircon was very cool which was helpful.

There was a bit of noise from the town, but this is Flores, it is a party town so noise is to be expected!

Wonderful view over the lake from the terrasse. Friendly and helpful staff. Free water bottles everyday. Comfortable room. A/C.

The terrasse is pretty bare. The bathroom had no proper separation with the bedroom (so smells and humidity get through). A little pricey compared to other accommodations in Guatemala but seems that’s how it is in Flores.