Lovely big rooms! My suite had a dressing room, separate shower and big bath. It was clean, comfortable and just generally lovely! The staff are perhaps the best assets of the hotel! They were all lovely! It was my first visit and they made sure to take care of me. Concierge were responsive and proactive. When I mentioned I wanted to go to a thermal spa for a massage only (didn’t really want the outdoor thermal pool experience in Mid-January), they recommended the in-house spa facilities and tailor-made massage (even gave me a 20% discount). When I was overcharged on a cruise (not by the hotel), the concierge (Kristian) called the cruise company and got me a refund! Went well above and beyond! Even when I set them the hard task of finding a hairdresser that can manage my curly African hair! 😅 The ladies in the restaurant, front desk team, concierge team, everyone was simply fantastic!

Nothing.

The hotel is located in a quiet and beautiful area, close to a tram line and the metro. The hotel is very beautiful! I really liked the hotel’s interior. All the furniture is new and thoughtfully designed down to the smallest details (for example, each room has a stylish opening bar). Upon check-in, we were given two complimentary drinks from the bar and two travel passes for the metro, tram, and bus. The breakfasts were delicious and wonderful!

I had $200 stolen from my wallet. Of course, it was my own fault for leaving my passport and money on the table and going out. I only noticed the loss when I had already checked out and was paying somewhere else. Just remember that even in a five-star hotel, this can happen. I don’t blame the hotel, as there was a safe in the room that I didn’t use.

Classy with attractive decor. Good location for transport links. Lively sized room. Staff were welcoming and helpful throughout the stay.

These comments may seem a bit petty, but we believe if you don’t report it, the hotel won’t sort it. Attention to detail was the main issues we had considering the 5-star status and overall price of the stay. The rug in the room was stained; the hairdryer did not work; the floor was cracked/lifted just outside the shower; the towels were generally well worn and frayed. We did not have all the towels, dressing gown or slippers in the room on arrival and on a couple of occasions they were not replaced. The main dining area/bar felt a bit soulless and the layout was quite boxey.

Truly one of the best hotels i've ever stayed in, staff were nothing but lovely offering a free room upgrade on arrival due to it being mine and my girlfriend's anniversary, to which we were welcomed into our room with sparkling wine. The building was absolutely stunning, with the second largest staircase in budapest (which we were informed of and shown by the excellent employee who showed us to our room). Location is good, maybe a 20 minute walk to the city centre but a 5 minute walk to the nearest metro station which will get you there in no time. Spa facilities were fantastic and very clean with a nice big sauna with plenty room. My girlfriend informed the staff that it was my birthday during our stay and the in house baker made me a beautiful birthday ensemble with macarons and chocolate. 10/10 stay, I can highly recommend to anyone thinking about a holiday to budapest.

The main swimming pool was quite chilly !

Odlican hotel,preporucujem

Sve u hotelu je dobro osim osoblja na dorucku. Cekao sam kafu 1:15h i na kraju nisam dobio. Isao sam 3 puta da ponovim narudzbinu za kafu i apsolutno nista. Jednostavno decko koji je radio nije za taj posao,zalutao je u ovaj hotel

the rooms are spacious and very clean; we had a hair straightener in the bathroom so that was nice; food is delicious at their hotel but a bit pricey

breakfast is poorly organised - it is buffet + a la carte. Day 1 things were ok, we were given fresh orange juice and they took our order fast for the eggs benedict; day 2 and 3 were a mess - no orange juice, we had to tell them that we were ready to order after 20 min of waiting; also there was no water, then they brought the water but no glasses; if some food was finished they would not replace it until asked; also water in the pool was very cold, almost no-one used it; location is not convenient

Beautiful room, good interior styling! Realllly comfy pillows and beds, I want to live in Kozmo hotel and I am not paid to write this review. 10000/10

There was nothing I didn’t like

Fantastic building

-> Once I arrived at the hotel, the valet greeted me smiling, took my money and the car - he took it to the parking lot (2 streets away from the hotel). In the morning when I leave, I ask nicely at the reception to have the car brought to me - their fabulous answer: WE DON'T HAVE A VALET - take your key and go and get it. -> In order to optimize my time spent in the morning at check-out, I asked from the arrival to prepare my invoice until the morning (I also left a card with the company's data) - in the morning I did not receive the invoice, I had to wait 15 minutes for it to be done.

Special mention for the welcome at Reception, the breakfast service, and the very attentive concierge.

Excellent hotel with friendly staff. The concierge was extremely helpful and kind. The room was very luxurious. I loved the bathtub and the sitting area. The spa was also very nice. Location was in a safe area within walking distance to public transportation and some key attractions. The menu was inclusive and had multiple, delicious vegan options! Overall, one of my favorite hotels. Would highly recommend.

Great luxury hotel. My only recommendation would be to improve the TVs. My room had a smart TV but was not compatible with an iPhone. I'd recommend updating this one small hiccup. Maybe with an HDMI cord available for those who request it. Otherwise, excellent hotel.