Hotel room was quiet and comfortable.The room was clean with a sunny balcony. The swimmingpool was nice and clean. Breakfast and dinner had good selections.

We stayed 4 nights but only got room service once- . Fresh towels would have been nice more than once. I did not like that the hotel was charging for tap water at dinner! Ive never ever charged of tap water in any other European cities before! I understand the hotel would charge for alcohol or soft drinks but I really dont understand why they charge for tap water + add service charge on top of it. The cost was small but the charge was unexpected.

Location, in walking distance from the lake; Medical spa, saunas, and swimming pools in-house. Wide choice at breakfast and dinner.

Information about parking is not correct on booking. The hotel has covered parking! It costs the same as the big public parking next to the farmers market, buss station and other shops + supermarket!!!! In addition, I didn't see the possibility of ordering a wine by glass during the dinner in the hotel restaurant.

The hotel is at an amazing location. Easy access to everything that Heviz has to offer. However, it also has everything we need to just stay inside and relax. Staff is friendly, facilities are clean and many services are available at an affordable price. It is also family friendly.

I wish they had offered a bit more traditional Hungarian cuisine for dinner. The selection of food was wide, just not necessarily traditionally Hungarian. Breakfast offered more.

Spacious room, nice food, clean swimming pool, friendly staff, very good location.

No coffee maker or water boiler in the room, only for additional fee. As many already said, no kitchen equipment in the kitchen in the room. If you plan to cook or eat in your room, you need to bring everything. If you don't plan to cook, it is perfect.

This location is absolutely perfect. We travelled from Budapest, bus station is 10mins. The lake is 5 minutes, and you are surrounded by shops and restaurants. The hotel is circa 1980s, but the rooms are spacious, clean, and have excellent value for money. Buffet breakfast has a wide variety and is plentiful. The indoor pool is fabulous. People were in the lobby lounging on the couches or on the patio drinking. Great vibe

Throughout Hungary, air conditioning is not to Australian standards. Sometimes, it was just a little warmer than l liked. Perfect for my husband

I like the location, it's main street and everything is nearby. Most importantly the lake is 7 min away. Also you could get different treatments like massages, mud and more

I was surprised that the air-conditioning system was off. They said it's already cold but in the room some days it was really warm.

Great location. Pool.

Food could be improved. Rooms are a little small. (Probably not for European standards). Inside needs a little upgrade. Please get rid of that leafy greenery around the elevator. It’s very tacky. Shows poor taste.

Food was great, Location is perfect for tourists (shopping, massages, restaurant, vicinity of the lake...). Quite good spa in the hotel.

My friend was fashion-shamed by the redhair waitress. Staff does not speak very good English, but that's the case in the whole Hungary.

Very good hotel, close to thermal lake and shopping facilities. We had problems finding the hotel parking garage, which is on the road few blocks futher on, but it leads you to hotel. I recommend parking in front of a hotel (for a few minutes to ger parking instructions, quite complicated). Parking isn't for free. Other options is to park on payable open parking places . The hotel has art nouveau glammour, inside swimming pool and very good family suites.

complicated parking, very narrow parking lots in garage.

The apartment is lovely, spacious. The breakfast is great, lots of options to choose from. The location of the hotel is great and I loved the garage, making the stay very comfortable. The swimming pool area is lovely!

I've previously commented on this, after our previous stay in this hotel - I think it makes no sense to make the kitchen available in the apartment and not provide any kitchenware at all (no plates, cutlery, pot.. nothing). This is a standard amenity of any apartment with kitchen in other places. Also, the (male) personnel at the reception could work a bit on their customer friendliness.