Our stay was made extremely comfortable by the best staff in the world specially Mr Sonu who was the housekeeping guy. During our departure I forgot my necklace in the hotel room. He found it and returned it back to us, else we might’ve left it in the room Also Ms Shruti was very courteous and personally attended us everyday to make sure our stay remains comfortable. Mr Sanjay went above and beyond to arrange for private dining at our request. Whenever we are going to visit Haridwar in future we are not going anywhere else but Pilibhit house

Beautiful location and property. Hospitality of the staff is simply world class. Really helpful polite and very thoughtful of guest’s experience keeping it true to the spirit of the holy land of Haridwar. Things like evening Ganga Aarti, evening tea at the terrace watching river Ganga, welcoming and leaving ceremonies all gives a very majestic feel to the hotel. 5- star rating and very well recommended 🎉👏

This property is absolutely amazing. A haven of peace and tranquility on the banks of the Holy River Ganga. The staff were so friendly, kind and helpful. Hemant and Nikita at the reception desk, Arvind the guide who took us Har ki Padi, the front security and the restaurant staff. The food and endless cups of chai the staff happy to provide. There was a lovely afternoon tea with beautiful bhajans. The aarti by their private ghat was beautiful and felt so special. All the way to the hotel car and driver organized to take us to the airport. I can’t fault anything about this hotel.

Nothing. I loved everything.

I can not fault this hotel for a single thing! Beyond 5* service from every single member of staff, with attention to detail and customer service. We were treated like royalty from the moment we set foot in the hotel, until we checked out. We had several hours before our night train, Jitender and his team made a room available for us to rest and freshen up and we could y be more greatful. They also held a little celebration for my mums birthday, with a home made cake. The nicest little gesture! Given the chaos that ensues outside of the hotel, I was greatful for the safe and quiet haven Pilibhit house offers. Arvind and his team in the dining area were exceptional at both breakfast and dinner. Always waiting on us, and suggesting dinner ideas when we felt like eating light. The breakfast was brilliant. A real variety in the buffet and additional extras from the kitchen (the pancakes and waffle were a hit!). Lovely entertainment in the evening too. The live singer, and musician during the day was the cherry on top. Soothing tunes while you dine added to the ambience and experience. Gutted to be leaving, but also, I don’t think I’d stay anywhere else when I come back. Thanks to all of the staff at Pilibhit house for making our stay so memorable. Arushi Nikita Henant Aanchal Jitender seema Arvind Amshika Kajal

The pool water could have been heated, but we did spend a lot of time outdoors so not sure if we’d have used the pool even if it was heated.

The extent to which the hotel and its staff go to, to make sure you are comfortable makes you the experience special. Everyone is always greeting you with a smile, and it makes a world of difference. The Indian food is good and homely. The Gangaji aarti is well arranged. Their guided tours are made easy and wonderful. The late check out is made easy. For those of you who cannot eat lunch after a heavy breakfast there’s a tea and sandwich cart arranged in the early evenings before the Aarti. The GM, Kishanji from the F&B, Gautam bhai the in-house guide all such wonderful people along with the other staff. The Rooms are grand, extremely clean and well arranged. There is live music and bhajans arranged in the evenings which reverberate gently through the lobby and atrium. Check in check out was a breeze.

There is nothing in this hotel for you not to like.

Although property is small but Ganga view is so breathtaking that the size of the place won’t bother much. Plus itinerary is methodically curated to keep the guest engaged and also to provide them taste of Haridwar. be it Evening Aarti or 9grah puja. Palm reading or walking down Ganga ghat, everything will add beautifully to your spiritual journey. The most beautiful I liked about my stay was people. Staff members like Sagar, Vinod, Anshika where so kind and helpful that you always feel that you are taken good care off which you look for from places like these.

nothing

absolutely beautiful location , the staff were exceptional and very friendly the rooms are fabulous and the spiritual feeling is well represented by the pundits at the property and the welcome is a welcome like no other

Welcome and goodbye ritual and gift was thoughtful. Hotel environment is very beautiful. Service staff are polite. Their lunch/ dinner thali set were very delicious. Aman explained everything perfectly to us and served us very well. Liked their additional free activities like the aarthi, morning walk, palm reading and yoga.

They could be a bit more alert and improve service standards. Had to keep calling reception to remind them to add on toiletries, pillows and towels as we booked for 3 pax and they only provided for 2. Ordered coffee after dinner and it didn’t come at all, we were too tired and left it at that. There were no personal touch, no coming in to check and etc like the other hotels that we stayed. Welcome snacks were left open and we didn’t have the heart to eat them. Didn’t have tissue in the room too… and we had to ask.

What an incredible property! From the moment we arrived it felt so special. Everyone was incredibly friendly and accommodating. Loved the in house activities on a daily basis and the private ghat to take a dip in the Ganges made the short trip very memorable. Would definitely recommend and I look forward to returning in the future

Location, decor and its cosy. Debmalaya who is front office Manager is the man who is not only passionate but polite and humble and know how to recover the servixe failures. Senior management need to be more sensitive and passionate towards customers need. Staff is quite polite and friendly and accommodating. We enjoyed our stay.

That it is in a small lane but I guess that’s the character of Haridwar so one can ignore this aspect as such