The room is big and comfortable.

1. The staff told me my package did not include free 2 pieces washing every day. But I told them I had confirmed through talking with their reservation department. And the reception never come back for my question. 2. i had asked to manage the room with my friend next door. This never happened. 3.there were lots of issues with my friend’s booking. Eventually the hotel was over booked but they seems it is our fault. They asked us to move the room for two days until we argued with them then they said we can stay in the same room. 4. Actually the breakfast is not really good. 90%of the food are cold. 5. i felt this is not tourist friendly. Mainly specific for business persons or whom have contracted with them.

Very customer focus . Front office staff Mr Narasimha KV went out of the way to accommodate our request . We had wonderful family time due to his support as our son could join us during our stay. During stay as well, the entire staff was polite and very supportive . The housekeeping staff was very kind and accomodating .The room was spacious and view of city landscape was wonderful

Size and quality of room; good sound proofing; location

-Repugnant smell on our floor L11 (carpet? sewage?) -many small hickups in service giving overall impression that operations are not running properly (although stafff friendly and keen to help) -substandard breakfast and dinner options; buffet not great and grossly overpriced compared to other leading hotels

The housekeeping staff was exceptional. The location was great as per our requirements. 10 Downing Street a Restrobar on the lobby level was a bonus. Privacy was ultimate and the rooms were soundless. Overall a good experience.

What perplexed me was that they asked me to pay the full amount upfront. I have stayed in almost all 5 star facilities and this is the first time i was asked to do this. Secondly even though i requested them for billing in the name of my company for purposes of GST input, since i was paying them from the company card they would'nt do that,. Strange! Thirdly they did not give us signing facility for room service!! Each time we ordered something we had to pay upfront. This was a first for me!!

The rooms are spacious and hotel staff are very polite and supportive in any uncomforted situations.

The staff at the restaurent are not well trained. They keep chit-chatting among themselves even if the Restaurent is full of crowd. They should be responsive to the crowd having their buffet.

I like service mind of staff there. They work hard.

I want more variety on the breakfast. There was no option for beef or pork -- I realized it's about the culture but still need them. I stay there for 3 nights and breakfast pretty much the same menu.

Clean. Polite. Comfortable and central.

In room dining. That’s the only thing. The taste and quality of food was low. But everything else was excellent.

For someone like me who travels non stop .one needs to go home at some point.This apartment gives you the same kick. Very well kept

Staff was not fully trained. Most didn't know basic answers

Facility available in the room, Staff and the location .

Booked for 3 adult and paid but only they provide beds for 2 adult and the third you have to pay extra charge for the bed.

Loved our stay! The size was fantastic, location was amazing and facilities were great. We loved it, would come back again! Thanks to your Staff Jenny for making it such a comfortable stay at your hotel

nothing the about stay I don’t like