The room, the shower, the efficient lifts, courteous door staff, the breakfast and the very efficient laundry service. Breakfast was essentially self service, but with some very helpful staff to assist with coffee, tea etc.

The very main road at the front of the hotel, reverts to one way traffic at different times of the day and evening. This can and in fact does cause issues with the likes of Uber. Our room safe didn't work from day 1,despite being reported within 2 minutes of arrival. Service in the restaurant Shiraz 56 was painfully slow. Polite, smiling, but painfully slow. On arrival, my room was smelling strongly of cigarette smoke, even though this is a No Smoking hotel. With the use of the AC, this improved, gradually.

The buffet breakfast offered a lot of choice including some intriguing items like detox drinks! The staff was unfailingly courteous and helpful. In-room dining delivery and clearance was very prompt. Housekeeping sent a person late at night to help me find a channel on the TV. Supplies were replenished fully and regularly. Above all the location was terrific with great dining choices within a few minutes of driving distance (eg Flury's, Mocambo and Peter Cat). The iconic Kolkata trams were a delight to watch through the window as the track ran right in front of the hotel.

The bathroom floors were slippery and I had to wear rubber slippers to keep from falling. A rubber mat would help.

the staff is always a great asset of this hotel. As I come every year, always nice to be remembered and taking care of by the team. Noticed that Front Desk staff was very inexperienced this time. Needs training and improve customer service skills.

Front desk team needs some training and attention.

Location is very central. breakfast was decent and service was great. Ms Puja and especially Mr Raja at the front office were very helpful. Mr Raja helped us with the bags when we were leaving the hotel. As it was a one way street he helped us cross the street to locate and get our taxi. Staff were always courteous & respectful. Will definitely stay here if I have to visit Kolkata again.

Nothing really. Maybe a little more cleanliness. Park Street is very busy and is a one way street like most of Kolkata.

It was a perfect location for what we needed. We loved that we had free Wi-Fi. The breakfast had many choices and the staff was friendly and helpful.

There is street noise but that can't be helped because the hotel is on a busy street.I just used ear plugs and slept well.

Breakfast was great. There was a good choice of foods, excellent coffee and the restaurant area is spacious and pleasant. My room was clean with more than adequate space with tea-making facilities included. The hotel is modern and comfortable and the service from staff is second to none!

Nothing

The staff very courteous and helpful. But for this price expected complimentary breakfast. Good location with central access to public transport. Overall good stay, 👍

Location on Park street Restaurant in hotel Good breakfast Polite employees My package included breakfast and I had to leave early, so they proposed and made a take away breakfast for me

Street noise A bit expensive for what it is Several equipments needed maintenance Toilet amenities were less

Working refrigerator - employees attitude - cleanliness of room - I worked early and they offered me a bagged breakfast to go

Quality of towels - pigeons on the window sill - very dangerous area, no proper sidewalks

Good clean quiet room

Water was at times like warm. They are saving money by not putting thegood themostat up. We complained but it's ongoing.