The staff were all very helpful and friendly. Food from the restaurant upstairs every night was delicious, and reasonably priced. Location was safe and quiet at night. Room was a decent size and had plenty of space for our bags etc. Air con and fan both worked well. Bed was reasonably comfortable.

Shower pressure and hot water were lacking. Bathroom was very small with nowhere to put any toiletries etc. No toilteries, water bottles or kettle supplied, despite booking description saying they were included. A 5% tax was sprung on us at the end of our stay - this should maybe be told to guests beforehand.

they changed my room after the first night as the room was not up to standard. i politely complaint and was given my favourite room. it was good to see the staff from my previous stay were all still employed at the hotel. especially the chef !!! i asked for extra towels and a small table which was provided. great laundry service. staff are ver very helpful great location if you need to buy food, big Reliance supermarket close buy. great street market at grant road station for clothes ,shoes ,anything. good for buying electronics and car and motorbike parts. good bottle shop close by. will stay here again nxt visit to mumbai. stayed for cataract surgery and dental work . hopefully the owner will improve a few things ,but otherwise i like staying Hotel KUM KUM

the first room was run down smelled bad and was dirty. the menu in the little roof restaurant got smaller. they don't exchange currency at the reception anymore. the building work during my stay. the carpet on the stairs. that you have to settle the bill at the beginning of your stay. that unfortunately you cant eat on the rooftop terrace or have a beer there due to licensing laws in india.

The staff was very friendly and equally efficient.they followed their service protocols meticulously without putting a guest to inconvenience.staff was very helpful with safely storing luggage left in their custody.food was served piping hot and with a pleasant ambience.

I recommend electric kettle in rooms for consumable warm water supply.

Great hotel. Friendly, helpful staff, excellent food and a nice view from the roof terrace. Wifi worked well, and the hotel was in a good location near central train station, which is cheap for local use, although, we love to walk so we covered a huge area of the city on foot, people were extremely helpful with directions. The hotel is being repainted externally, so new guests can expect a spruced up facade

I guess the room could be spruced up to match the new facade, but overall, a great budget hotel.

Not only the location was convenient (close to the train station Grand road, 20 min walk from family restaurants with tasty food, groceries stores just behind the corner, short walk from some of the sightseeings), but also the staff was welcoming and willing to help with any question that I had. Special kudos for the possibility to order some food to the room (though 30 min of waiting time) and change the money (with better exchange rate then in the most places). My flight was during the night time and the reception staff let me to check out at 2:30AM. Thanks for that!

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It is not the first time that I am in Kumkum and I have already booked a few nights on my way back. In January I have another trip planned and this hotel will also be my starting point. Near the center and walking to the beach.

This hotel does what it is supposed to do and there is nothing negative to mention.

Small rooms but well maintained. Staff is good. Best hotel in grant road area

Only 1 chef cum waiter in Restaurant delays the service , roof can be used for guest seating too. This should be attended. Experience at reception at the time of check in was not good but was very good thereafter and at check out with other staff.

I was able to exchange of money at an appropriate rate. A room was clean and quiet. There was the window in the deluxe double room, and was comfortable brightly. Breakfast and lassi of the restaurant were delicious. The staff was kind.

It needs much time to filled water to tank of toilet. An air-conditioner is slightly noisy.

Very clean rooms with attached very clean bathrooms, with hot showers. Staff was friendly, but most spoke hindi, they didn't say much, but were helpful. Front desk person spoke English well. Had good bkfst upstairs every morning.

Rooms are basic and smallish, but were clean and comfortable. Wifi worked well, but wasn't the fastest, but that might be a mumbai issue.

Location and the terras on the roof.

The staff is realy caring. Nice People but doesnt think the roof terras has importance There is space for breakfast tables or something else. Its a wast.