The hotel service and staff is outstanding here and the rooms are very comfy and spacious. I chose to stay here because i wanted to escape the delhi chaos and see some greenery and enjoy luxury stay on my trip. The stay didn’t disappoint. Rooms have great details and complimentary slippers, condiments and services. Bed is super comfy. The breakfast buffet is outstanding you won’t need lunch! Lots of great options from beautiful Indian food to western style and cereal/juice bar. Tip to dine in for breakfast on the top floor with a stellar view! I also dined at the Bukhara restaurant which is a must do restaurant in India.

I chose a non smoking room and there were rooms either side of mine smoking which wasn’t pleasant when my door was open or walking to the lift. Also the walls were quite thin so could hear conversations if people talking loudly next door.

Location, spacious room, service, friendly stuff.

This posh hotel makes small things a hassle. For example, I arrived around 7 PM, and the coffee bar with the smoking zone was closed. To enjoy a cup of coffee with a cigarette, I had to go to my room on a high floor, order coffee there, and then return to the coffee bar in the lobby. Additionally, there was a card in the room to fill out for breakfast preferences, but no one informed me that this was for a paid breakfast, and the free breakfast included in my booking was actually a buffet. They didn't charge me in the end, but I still had to spend some time arranging that. In the evening, there was a traffic jam right before the entrance, so I had to wait for a taxi for 15 minutes

The hospitality was really awesome. People like Mr. Lal Singh from housekeeping, Preeti (housekeeping) Judy, Utkarsh & Parul from restaurant pavilion, Dhruv Dutt & Aryan from reception, Shalu Mam from guest service & Mr. Satender Singh ( bell boy) are the reason why I will always choose ITC Maurya. Your team is so professional and kind, always greeted me with a big smile. Really loved my stay in this wonderful property.

Can’t recollect any, I had a fabulous experience.

The staff was courteous and service requests were handled promptly. Room was clean and had adequate supplies. The Towers room's size is comfortable and offers space to move around. As for food, the breakfast buffet was good and offered a good spread. We liked the golf bar and it's aesthetics too.

There were queues for entry into the pavillion restaurant for the breakfast buffet. Similarly, we had to wait for a table during evening happy hours even though two lounges were accessible to us. It may have been because of the weekend rush. The mattress could've been more comfortable. It was too soft.

I like the courtesy extended by the staff right from the shift manager Mr Satvik Joshi to the counter person Mr Gaurav and the house keeping staff. The behaviour of the senior staff during breakfast was also found to be very nice. The room was awesome.

Quality of food was very good. However, management of food requires improvement. Trainees tend to forget supplying the orders and later two trainees used to get the same order. Delay in orders during breakfast is to be reduced.

The overall service was good, the staff was courteous and were prompt when asked for anything. The cleanliness and comfort of the room was beyond expectations. The dinner at the pavillion was delicious.

The checkout experience, I prefer to have express checkouts, where I could just drop the key and walk off, but, there wasn't any such facility at the hotel, I would had preferred that. While I was waiting in the check out line for the checkout, multiple hotel staff asked me about my staff, the first time it was okay, but, the second and third time, it became annoying.

The locality of the hotel is very pleasant, clean and safe for solo travel. I enjoyed the breakfast spread, which was a pleasant mix of Indian and Continental cuisine. The staff are very courteous and helpful at all times. I would definitely recommend a stay at the ITC Maurya at least once in a lifetime. It is an experience not to be missed!

There was only one incident that was less than perfect, and that was when I had to call reception twice to have a dinner tray cleared from my room because the attendant did not show up the first time.

I appreciated the facilities, such as the bar, Pavillan, the fitness center, the pool, and the lobby.

In the bar, I felt the staff was not particularly welcoming. For example, this afternoon, when I arrived, the bar was empty save for one or two individuals. The staff person came to me and asked what I wanted rather than welcome, where would you like to sit. Instead, he insisted that I sit at the bar instead of at a table. I had to insist that I would be sitting at a comfortable couch in front of a coffee table. Later, when other single individuals arrived, by were ushered to tables rather than to the bar. I felt since I am Black, I was treated differently.

the Hotel was very clean, the rooms had a selection of pillows to suit, the staff were incredibly but Garima , from the moment I checked in was available and always asking if there was anything that I needed, the food was fantastic , just to say that I have been coming to the ITC Maurya for the past 25 years and staying at least once or twice a year and the service is at the best it has been from all the staff there, from the security personal all the way to the great housekeeping staff that do a fantastic job in doing what they are the best at, would recommend highly to anyone who wants to experience a fantastic stay at the hotel.

I felt that the temperature in the hotel lobby, and corridors could have been a one degree higher as it felt quite cold there, but that could just be me 😀

Only Brand !

No proper presentation, old utensils, old cutlery , no management in restaurant, over crowded small breakfast area . No way it can be said 4/5 star hotel breakfast . I have never seen any ITC hotel like that …. Poor maintenance and old furnishings in table , chair , towels etc .