1. Extremely friendly and helpful staff especially Ms Neelima at Front Desk 2. Travelled with parents and got triple upgrade and got room on highest floor 3. Also, got complimentary High tea and night snacks 4. Tea was provided on complimentary basis whenever we wanted 5. High quality consumables (all from Forest Essentails) and generously replenishing every day

1. Nothing much

The ambience of the hotel was outstanding. The film awards were being presented whilst we were there and this added to the excitement. The combination of flame mahogany and white marble was wonderful. The soft furnishings were beautiful. I spent time just admiring the combination of all the interior of the hotel and the staff who were immaculately dressed. Food and beverage. Whilst traveling around India and as we are English we have experienced difficulty in accessing an English cup of tea however your chief who I asked for his help made us tea perfectly. His name is PREM he was most helpful and a pleasure to talk with. We give him 10 out of 10 he has made the best English cup of tea in India. Excellent Ann an Colin xxx .

One of the most elegant properties in Delhi. It has a great legacy associated with it. Clean rooms Food was tasty. Personalised attention with regards to keeping an anniversary cake in the room was a nice gesture and we appreciated it. Service is slow.. please improve it for the sake of “Taj”

Restaurant for dinner was crowded. Waiting time was extremely long… around 90 minutes to 2 hrs. Service was poor inside the restaurant buffet. Same was the problem with morning breakfast but luckily, they opened another restaurant and that streamlined the traffic. It should have been foreseen and done for dinner buffet also. It can be improved and leaves a bad impression on the visitor regarding Taj hospitality

We were welcomed with Indian rituals and welcome drink . All our meals were excellent and Taste was individual and can not be compared. We loved their staff specially the ones below 1) Anjali : Excellent lady who did Checkin for us....she was so caring and available all time for us 2) Beauty : She welcomed us so softly and warmly and showed us our table. 3) Dhruv who served us with brilliant smile, Raman : who made excellent italian food for my 5 years daughter , Amani : his south indian food gave us a Chennai ride , JOSHI: He made world best egg Benedict for us , PRASHANT: excellent service from him Dhruv left us speechless and we still have his wonderful gesture in our mind. Thank you TAJ and entire team for making our stay really memorable. LOVE to you all from us , specially JAIRA our daughter.

We did not like The Lady Manager on Duty , short hair Ms ( S) some thing....She scolded her staff lady (Ms Beauty ) infront of me with words like , if you do this I'll throw you out from this hotel....It was for us a set back and shock and we could not really forget this whole night....it was non-human act and should have not be done infront or near to us. She was loud and full of anger while doing this...My daughter heard and asked million questions...

The staff were very helpful and helped us throughout our stay. Breakfast was great at Spicy Duck and mediocre at Capital Kitchen. Capital Kitchen accommodated us by sending some good food at late night when we arrived late. The hotel ambiance was nice.

The room was not well thought through. The lights were too confusing on how to turn on/off. No light switch at the entrance to light only that place rather there was a button to turn on/off the entire room. The bathroom was too slippery and water could be easily spilled. There were not enough places to hang clothes in the bathroom. The phone in the room to talk to room service was not that clearly audible.

Breakfast was fantastic... Main restaurant was really good with choice of buffet and excellent al la carte. Curry better than the specialist restaurant in the hotel. Rooms good and outdoor pool was heated, which was great as we visited in February - jacuzzi and steam room also very good. The hotel is like a palace, which perhaps justifies the cost of eating and drinking.

Drinks very expensive. £6 for a cup of coffee. We noticed that the restaurants were quiet outside of breakfast, probably because of cost compared to usual Delhi prices.

Everything that a five star hotel should be - beautifully designed, staff that go above and beyond without being prompted, excellent food, comfy beds, fantastic facilities, pure luxury. We were here over Christmas and were a bit worried that they wouldn't be able to pull off the right ambience, but they absolutely did - the lobby was tastefully decorated and the Xmas eve dinner buffet was one of the best meals I've had in my life. The kitchen in this place is beyond belief.

Only complaint is that much of the staff's everyday politeness (good mornings, greetings, farewells, etc) were directed only at me and not my wife. I understand these minor sexisms are a wider problem in India but I'd hope that the Taj would set a better example.

I enjoyed a spectacular experience from check-in to check-out! The staff are all amazing and the concierge arranged a driver to accompany me to all the sites I wanted to visit. This additional chauffeur service made my visit to Delhi a huge success! The drivers over 2 days of touring in Delhi made me feel very safe as a solo female traveler! I cannot express how important this chauffeur service was to me! Thank you to the gentlemen who accompanied me on my drives to all the wonderful World Heritage Sites and the beautiful parks in Delhi! A FABULOUS hotel in every way for a solo female guest.

nothing is wrong

amazing hotel, great service, especially Roshan at the concierge desk. The rooms are great, nice big towels, plenty of amenities, free water in a glass bottle, and chilled. Decent breakfast choice. nice quiet area away from the madness. Huge pool and four restaurants! Also a money changing desk, although it’s much better out on the street for an exchange rate.

you have to go downstairs in a separate room for breakfast if you arrive later in the breakfast period as the main area restaurant is too busy, it’s still nice and the service impeccable, but not the same as being in the main restaurant. kids aren’t allowed in the gym or steam room, I had my 9 year old, who is sensible, but still he wasn’t allowed in. this hotel isn’t really family friendly fine if you’re an couple, adult alone, or travelling for business. there’s nothing within walking distance of this hotel, just a handful of cafes over the road.

1. The receptionists, along with the other staff of the hotel, were very friendly and caring. 2. They offer flexible meal plans and adjust them to suit my requirements. Even though my check-in time was in the afternoon, they welcomed us in the morning and I was promptly given a room. 3. When we returned to the hotel after an outing, we were pleasantly surprised to find a photograph of my family placed on the table in my room. The staff who had helped us take some snapshots had taken the initiative to print a copy of the same photo and placed it in the room. This thoughtful gesture truly surprised all of us.

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