Our five days at Double Tree Goa was outstanding, it was our best hotel experience during our six week adventure across India. Our room was immaculate and spacious, luxuriously appointed, and with a serene and calming view across the river. The pool was absolutely wonderful. We ate all meals for five days at the restaurant and they were all fabulous - great variety, very tasty, and beautifully presented. On some occasions, food was specially prepared for us. But most importantly, all the staff - absolutely all - were just outstanding. They were so kind, polite, good humoured, and attentive. Sadly, we were both quite unwell while staying at the hotel due to a nasty stomach infection that we both picked up just before we arrived in Goa. We relied heavily on the staff to take care of us for a number of days, including arranging a doctor on Christmas Eve and a visit to hospital on Christmas Day. During this difficult time, we felt like we were genuinely looked after, not just "managed". Staff were incredibly available and patient with us during this stressful time. Above all we felt safe in a foreign land - you cannot put a price on this.

Nothing

The attention, assistance , care and helpfulness of the staff was more than outstanding. Nothing was spared to make our stay enjoyable. Special mention of Sarang n Simran at Frontdesk, Sima n others in the Restaurant and Shona in the Spa who went out of their way to be helpful. The river view rooms are well worth the little extra. Housekeeping is good n prompt. Breakfast selection is nice n varied. Service mostly great.

As we were attending the Serendipity Festival the location at the outskirts required us to have a car at all times. Overall the hotel needs a bit of a face-lift as it's age is showing e.g the corridor carpets need replacement and woodwork needs renovation n polishing.

The services meet the expectation for a Hilton hotel, with a staff that know their job, and is very helpful in solving any problem. The room is clean and pleasant, with (in our case) a great view on the river. The breakfast is very good, with both Indian and continental options, and some dishes prepared at request. The two restaurants offer good food, in a cosy environment. The swimming pool is nice, but it was too hot for us to use it that much (not a hotel's fault, obviously). The location is perfect for driving around and visiting Goa, with Panaji reacheable in circa 20 minutes.

The communications before the trip were not optimal. We had few questions, and the answers came after a while, and incomplete.

River view, swimming pool, breakfast, high tea, room service are exceptionally good. As Goa Thali was not part of restaurant menu, chef Narayan gladly accepted our special request and prepared an amazing one, special thanks. Property’s support n cleaning staffs are nice, hotel have a differently abled( deaf n dump) staff which is very encouraging sign. Elle spa service was amazing and worth for money. To our surprise, there is an onshore casino adjacent to the property and can easily kill the time. Very good one too.(Cadillac diamond) Best place for a staycation

Few gaps were there but promptly resolved by the hotel team. There is a discrepancy in payment terms between booking.com and hotel reservation section. The entire stay amount was deducted 3 days prior even though the term was supposed to be “Pay at property”. Upon discussing this issue, Hotel upgraded my room upon arrival. I prefer my payment terms “ pay at property” rather than such compensation, but nothing much can be done so accepted the upgrade.

The breakfast was excellent. Had a nice spread for south indian, north indian as well as continental items. We felt that the batter prepared for dosas, idlis was a bit sour and quality could have been improved. Other than that, every other item was delicious.

We could have been provided with beach towels for our stay. Since Goa is known for its beaches, Also the rooms look a bit outdated and need fresh redesigning like bath tubs in bathrooms. Sometimes the elevators were not working.

The resort has a beautiful view of the river. The staff was extremely friendly and helpful. We tried the buffet for all meals ie. breakfast, lunch and dinner. There was lot of variety on each day and the food was tasty. The entire dinning experience was topnotch. The resort has play areas, games, recreation activities which kept us entertained on the property. Any service we required was delivered promptly. On the whole we had a wonderful stay with the staff and food being the highlights which made our stay comfortable and enjoyable.

Casino customer groups crowding the pool and breakfast areas on certain days made the family experience less enjoyable.

Overall Good experience in terms of Location , Room Facilities & Breakfast spread .. Restaurant staff & Sheafs are really good . well trained staff & responsive.

Every time we entered from Foyer; it really made us uncomfortable due to the Casino visiting Crowd... Resort could have planned back entry for the Casino so that families are not disturbed due to Such mannerless crowds making all the ladies uncomfortable .

This was our 2nd trip to Goa in past 3 years and we chose stay again with DoubleTree by Hilton Goa at Panaji. And I'm glad we did! The experience was even better than the last time. We were happy to find so many good things from last time were still there - hygiene, service with smile, the breakfast spread, the excellent pool facilities! And to our surprise, so many new things were added - multiple activities for kids, a brand new recreation room to name a few. But nothing can top the warmth & care extended to us by everyone in the staff, especially by Mr. Tapojit, Mr. Bhushan, Mr. Pradeep, Ms. Rachel, Mr. Praveen, Mr. Nehal, Mr. Sooraj, Ms. Yogita & Mr. Zak. We literally felt pampered & spoilt for choices :). Thank You DoubleTree, you made our holiday so much special. We definitely look forward to visiting you again!

Nothing as such

I had an exceptional experience during my stay at this hotel! The hospitality was truly top-notch, and I have to give special recognition to Nitesh Shetty, who went above and beyond to ensure everything was perfect. From check-in to check-out, he made sure our stay was seamless and comfortable. His attention to detail and warm demeanor made a huge difference. I highly recommend this hotel to anyone looking for a fantastic stay with excellent service. Would definitely return!

The property was amazing and the stay was terrific. The staff ensured that they elevated our experience with their hospitality. Saumya at the front desk is really helpful and makes sure you feel right at home. Dinesh at the door doesn’t shy away from providing any help required and was always there to help us with the bags. Manish on 5th floor ensured our room was sparkling clean and dust free. Chandan and Saumya also helped us with our reservations since it was a long weekend.

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