Unfortunately for this hotel front rooms overlook an open rubbish dump over the road. It is a disgrace on the part of municipal authorities to not clean up this rubbish. The staff, especially those at reception, could not do enough for us. My husband has mobility issues and individual staff accompanied him without being asked, ensuring he was safe. They were attentive and caring. We had many conversations with staff and enjoyed their company. The bathroom was accessible, albeit with a too narrow door, but was well fitted with safety features. The chef personally interacted with guests and food was well prepared and nicely presented. Buffets are offered for breakfast and dinner, with a live cooking station. A hotel car with transparent pricing, is available through the concierge. One needs a car to be able to visit hills stations and Dal Lake. The driver we had was informative and assisted us in negotiating prices eg with the shikara person, who wanted to fleece us for four times the correct fee. He prided himself on his care of us. The hotel provides airport pickups and drop offs, and the driver knows the slightly complicated departure routine.

This hotel was overpriced, which seems to be the case for Srinagar’s top hotels, where supply does not meet demand. It does not have a garden or a pool, and one main lounge is down some stairs, which does not leave many options for leisure. One needs a car to be able to visit hills stations and Dal Lake. Non-spicy food is of limited choice.

Very good staff at the front desk and a very smooth check-in and check -out process . The dining place had very customer friendly attendants and chefs that tried to provide us customized meals on request . Overall very warm set of attendants all across . The room was of optimum size with a spacious bathroom . We were advised well on how to plan to navigate the city in a limited time .

The location of the hotel is good but not Wow . Honestly , nothing much to complain about as the overall service and ambience of the hotel makes up for an average location .

This Hotel is recommended. Initially had a small issue, but the way they addressed it was very professional. The Ast. Housekeeping Manager Altaf was very helpful. Overall, their Meals etc are standard too. Easy to get Autos anytime outside gate. They have a Kids area, Mini theatre, and a good Gym. i suggest they setup a Massage / Spa inhouse as it would be very good for the travelers . Cheers

We loved our stay here in May end for 4 nights. It was high season and hence rates were a bit on the higher side. We initially got a room on the 1st floor which did not have a great view, however we requested the staff to move us to a room with a better view and we got one on the 3rd floor that had a gorgeous view of Shankaracharya hill. The breakfast was good and I loved some of the Kashmiri breads they had in the buffet. The rest was similar to what one would find in hotels across India: a mix of south and north indian fare along with some continental stuff. The staff are very courteous and listen to any requests and try their best. We tried the dinner buffet on one day and the food was pretty good though we thought it was a little pricey. Great location too to visit Dal Lake, Shankaracharya and getting to Pahalgam.

Nothing specific comes to mind.

staff, location, cleanliness

food wasn’t great In the restaurant

We arrived at the hotel a bit early cause of our flight timings, the staff allowed us to check in early! They were extremely kind to us, they also recommended us good places to eat! We opted for the suite and it was defintely worth the money! Breakfast was good👍

Clean room, good quality toiletries, generous staff, Mr Fayaz was a very helpful and cheerful person and quick too in serving food.

Can improve on the taste of vegetarian food also the variety in the vegetarian food was less.

Location was good & peaceful…Staff from reception to Housekeeping was quite supportive…specially Mr. Moomin was Quite helpful, supportive & caring. All other staff members were quite supportive. Food (From Breakfast to Dinner) was delicious. I would prefer to give them more than 10 rating.

Very cordial and helpful staff. Car service arranged by the hotel was great.

Breakfast/dinner menu comprised items available anywhere else in India. We expected to taste some local cuisines unique to Kashmir and that was missing.

Large rooms with new furnishings, Decent size bathroom. Breakfast spread was good and the staff attitude was very helpful

The coffee sachets weren't getting replenished during morning HK cleaning. Room service was a bit lagged.