I can not recommend Hakuna Matata staff and service high enough- they all went above and beyond to ensure our stay was prefect. Food (sushi) and cocktails at the restaurant were amazing too. A great location on Gili Air to swim and watch sunsets and enjoy the island life. Thanks to the Manager, Naomi and your incredible team for your wonderful hospitality!

would have liked a hair dryer in the room. Everything else was great

Staff is great, very solicitous, location is great, on the beach, sunset views, and far enough away from the mosque loudspeaker call to prayer for it not to be annoyingly intrusive. Food quality is good but the espresso coffee and sushi was similarly priced to back home so I usually ate elsewhere, apart from breakfast. They make the bed and clean the room and replenish drinking water every day. Pool is smallish but nice. Some umbrellas over some sun beds would be a nice option. Wifi was mostly good enough for me (range extender close by), just dropped out occasionally. Water pressure in the shower was just enough for me but I don't have long, thick hair to wash (water is a bit of a precious resource on the island, could be the reason).

2 power outlets available in the unit/cabin, which was just enough for me (others might want to bring a power board or double adaptor), though none in the bathroom. Could do with more hanging rails or hooks for towels in the bathroom. It's a tricky 2 steps down into the bathroom in the dark at night, be mindful especially if not exactly sober! Also a bin in the room, not just the bathroom, would be handy.

Me and my husband stayed at Hakuna Matata for 2 nights. We were warmly welcomed with a drink by the friendly hotel manager. The room had what we needed and was decorated with beautiful flowers. Location was right at the beach, 10 min by bike from the «town». Unfortunately the surroundings were quite torn down, which reflected the general vibe of the island. And on our first night (Friday) we were unable to sleep due to a neighbouring rave lasting from 10pm - 7am! Quite surprised and disappointed as we chose the island based on the more quiet vibe. The hotel booked an affordable group snorkelling trip for us, but we would recommend to book a private/ smaller group trip externally.

Personell was great. Really attentive and extending our stay was possible. When there was a issue with our toilet, a handyman was there in 30 minutes. We changed rooms after it appeared it could not be fixed immediately. We recommend to book the luxury rooms. More spacious and seems to be build a bit more recent. Practical on the beach. Road in google maps is just a sandstrip dividing the restaurants with the beaches. Great sunset and at certain spots on the strip some entertainment in the evening.

Wifi is not optimal in the rooms

Excellent bungalow hotel, very clean, towels and linen were changed frequently. Since the hotel is located near the ocean, there was a lot of sand, it was swept away every day, so the room was very clean throughout the entire stay. Great polite staff!

we were delayed and arrived a day late, I asked the staff if it was possible to change the dates, they told me no. As a result, the dates in the booking were changed, but we were not notified, so we left earlier, since the boat tickets could not be changed. Wi-Fi in bungalow B2 did not work.

We really enjoyed the location, the staff is great, and how nicely they cleaned the bedroom every day. We received a very good service when the internet didn't work properly. The sushi is good, breakfast too!

Would be a good idea to inform the guest that the wifi is unstable in case people want to work during their stay. I also think it is a good idea to get more lamps in the reception area to make it brighter and more inviting.

Friendly and extremely helpful and proactive staff - they took interest in what we wanted to do and gave really useful recommendations. Lovely breakfast and drinks menu. Great location right on the beach. Lovely bungalows with great AC, mini fridge, gorgeous bathroom and comfortable pool area. Room was cleaned with fresh sheets and towels every day. The hotel is on the more peaceful side of the island, but there are still some great restaurants and bars nearby (including Hakuna Matata Bar / Restaurant which had a great fire show). Away from the noise of the port and calls to prayer, but an easy walk to the busy areas when you want them.

There was very little to complain about! Only thing worth noting is that it's 15-20mins walk to the port (we didn't want to take a horse and cart due to the animal cruelty).

Hakuna Matata Resort is in front of the beach with a delicious breakfast and really good Japanese food. The room is clean and cleaned every day. The pool is a must when traveling in Gili Air. The staff were very nice with us and they gave us tips about what to do on the island. They arranged the booking of a boat for ten people to go to Gili Meno.

The air conditioning is working but not enough powerful to have fresh air during the day.

Beautiful hotel with very comfortable rooms and very friendly staff! Easy to walk around the island. They also have a good restaurant with nice views. The only improvement point is that the bathroom floor gets all wet when you shower as the water strainer is on the other side of the bathroom, crossing from the shower to the toilet. Not a deal breaker, we would still stay here again.

Amazing and cosy bungalow near the beach, surrounded by plants and peacefulness, comfy bed and pillows, cold aircon, the cleanest place I have been so far, wonderful food and drinks in the restaurant with an amazing sunset view! The staff was great, always smiling and asking you if needed something! Loved the detail of the outdoor couch ❤️ They even did some birthday decoration for me!You don't have to miss it, if you are in Gili Air!Will be definetely back!❤️