The helpfulness of the staff, who is also very smiling, friendly and professional. Everyone is very knowledgeable and will gladly help you! The rooms are beautiful, the breakfast is generous, the Indonesian food is delicious and the hotel being a very high tower, it offers you a beautiful view of Jakarta. We had a really great stay and we warmly recommend this hotel 😊👍

Despite the food being really good, the restaurant suffered from a few stockouts during our trip (some juices or desserts) the toilet didn't work well

Breakfast was good. Room was very spacious. View was fantastic as we were on the 29th floor. Really appreciate the balcony as my husband smokes. Plus, we have never had a room with long large pillows the size of bolsters. Was so happy as I usually hug the extra pillow when sleeping. Good job. Called up reception as the water kettle was leaking and the phone by the bedside wasn't working and they came up very fast to replace and fix the line. Very fast response and action. Good staff. Also want to give appreciation to the front line especially Fadil and Nina? (lady on duty when we checked out). Both very efficient, knowledgable, friendly and very helpful.

I didn't like that the room was dark, I mean the lights were not bright enough and didn't light up the seating area. We ordered room service and had to eat in a dark gloomy area. Bathroom tiles, though sleek and classy, was actually very very slippery when wet. Slipped a few times coming out of the shower. Luckily the area was quite tight so managed to grab onto the sink. Also there was a stain on the floor next to the bed that wasn't cleaned until we left

We had fantastic experience here. They really care about every client, rooms were very clean with breath taking View. 🪟🙂 Breakfast and dinner was in very high level, you can taste Indonesian kitchen. Administration and hotel manager was very helpful, they helped with car rental services and with all other our question/problems. This is the place where definitely you want to come back, because you will feel like you are at home. ☺️🏡 FYI in hotel lobby it's possible to sing karaoke 🎤🎤 so go and enjoy it! Thank you general manager Helmi Junaidi! 🤗

The location is good and staff were very friendly

Charging 8 USD per person and per night was a surprise to all. If we knew before we could have looked for alternatives. The charges are unreasonable.

During our wonderful stay at the Best Western Mangga Dua hotel, we were always helped by the lobby staff, especially Ben & Danny. We even received a free upgrade to a more luxurious room with a beautiful view over Jakarta. The breakfast is very good and there is a lot of choice. I look forward to my next stay.

The staff at the hotel are amazing! Really helpful and kind. They even stored our bags for us when we went to the 1000 islands on our last day. Really great rooms, super comfortable and clean. Great breakfast with lots of variety - very tasty soto ayam.

Not the fault of the hotel, but there's not many places to walk to for dinner in the evening

Helpfulness of staff especially in the breakfast room where everything was explained and they even got bananas when they saw we liked them. Staff on reception desk were really helpful pointing us in the right direction for sight seeing etc.

The only problem was having to wait quite a while for pool towels

The gym was well equipped, the Internet was fast and consistent. Free laundry even though I realized it was too late, and the breakfast had different varieties every morning.

The area was inconvenient to travel around unless with Gojek

I like everything from the good service, the facilities good except the sauna are currently under repair. the breakfast is good , and is in a strategic location.

it's rather difficult to find good halal food around it. I happen to be a Muslim.

It’s the only tall building in the area. You will see nice view on Jakarta. It’s close enough to kota tua. Normal buffet breakfast.

Wi-Fi in the room is awful in the room. A little bit old facilities but still in good shape.