The hotel is inside the Mangga Dua sqaure so it’s very easy to locate. Now to the hotel, the checkin process was fairly smooth. Did not get an early checkin, so had to wait for the room to be ready. The rooms are spacious and well kept. No complaints regarding the rooms.

The overall neighbourhood is not that pretty and only if you have work around this area, I would recommend you to stay here. If you are a vegetarian, then your options at the morning breakfast are super limited! I recommend you DO NOT TAKE THE BREAKFAST OPTION as you would end up not filling your stomach. The breakfast is super heavy on Non-Veg. I booked a Novotel assuming that there would be decent options in vegetarian category but was disappointed!

The rooms are spacious, clean, big enough and modern. I traveled for 3 weeks in Indonesia and this was good value for money. Pool area seemed a bit outdated but was perfect to relax, gym is good and Spa treatment was excellent. Good place to discover the Northwest of Jakarta (Ancol, Fatahillah square, pasar Baru & shopping) and great location to take taxi back to the airport!

As mentioned, maybe pool area needs a facelift and cushions on the tanning beds!!

Right beside Mangga Dua Square. ITC is the best shopping around that area. Jakarta is very jam everywhere. Please choose carefully the place you would like to go in order to make the right choice for the hotel. Breakfast is normal and sausages will not refill. The room has to upgrade as the carpet is old n look dirty. The only thing to praise is the well trained staffs. Most of them are very friendly and helpful.

The Room and the Breakfast not much variety.

- The atmosphere was great. I love the view from my room that was facing a fish pond. The interior was decent and the bed was clean. - Water pressure and heat were great. You can request for toiletries. - Close to many fast food restaurants and mini markets.

Parking space was on the fifth floor. A bit tiring if you need to go out often.

The staffs are the best!!! The carpeted floor! The room service!! GREATTTTT

I told them I'm having packages send under my name, but they kept saying to the postal service that they didn't know me. Of course, you didn't know me YET. I haven't checked in, but I already called you about this.

Decent sized, clean rooms with nice pool and great gym facilities. 24hr room service was quick and convenient and the breakfast buffet was decent. Very easy to grab taxis from out the front.

Both sets of fresh towels were a bit stained with sauce (I hope?) The water pressure is pretty weak and the quality of the hair conditioner provided is awful, so best to bring your own.

GREAT swimming pool and breakfast.

Problem that -as I had to prepay with Booking.com- Property refuses to provide me with an invoice...telling that Booking should provide...but Booking just can provide (a receipt only can be retrieved) So kind of Kafka situation, no acceptable when you travel for work

Very comfortable, quiet room. Staff were attentive and went to great lengths to be helpful, especially so as i needed some help getting medical treatment during my stay. Reasonable value for money. Breakfast was OK for europeans - to be fair it had a broad range of options to cater to a very wide variety of guests nationalities' and cultures' and very few guests were European.

Nothing. it was a pleasant stay.

I like that it is close to many shopping areas. Also it is close to many places within 15min grab. So little time, so many places to go. I like the convinient store is just beside the hotel. Getting grab is not a hassle at all.

I wish they change the bed sheet instead of just reuse the same bed sheet again.

We booked connecting room. Room was spacious for us. Bed was comfy. Kids were happy with variety cartoon channels. Pool was great. Kids enjoyed it. Breakfast was disappointing. No much choice. Mostly we had it outside. The hotel attached to Mangga Dua mall. Big plus point. Need to improve room service. Poor room cleaning. Surely will come again for the room.