Most beautiful interior design hotel. We like the serene artwork design of the floorings and soothing wall arts. We love the environmental friendly wooden key cards, smart on-off shower design and glass bottled water. Absolute convenience with direct sheltered access to Grand Batam Mall via level 2 - 5 lift lobby. Alternatively, it’s 30 secs to the mall from main lobby and 1min walk to massage place. Front desks personnels are welcoming, showering guest with a perfect 5-star experience. Thank you Salika and Salsa for arranging a taxi during peak hours, taking care of my luggage before check-in and arranging house keeping.

It is hotel’s soft launch period, and house-keeping is catching up on missed room cleaning and non-working hot shower. All else is wonderful.

The hotel is very conveniently located next to Grand Batam mall. The reception and concierge staff were exceptionally friendly and helpful. The rooms are spacious, impeccably clean, and feature incredibly comfortable beds and pillows—one of the best I've experienced. I even considered buying the pillow to take home, but unfortunately, the hotel doesn't sell them. The kitchenette is well-equipped and hygienic, and I appreciated the variety of lighting options in the room, allowing for either bright illumination or a softer ambiance before bed. Additionally, the hotel's provision of water dispensers is a thoughtful touch.

The room cleaning was not completed by 4 p.m., which seemed a bit late. Additionally, the hand towels were not provided after clean up. The complimentary toiletries and coffee sachets were not replenished.

This is my second time staying at this hotel, and I've thoroughly enjoyed my stay both times. A special thanks to Salsa, the concierge, for her exceptional service. We requested two rooms next to each other, as we were travelling with elderly family members and children. While we understood it might be a challenging request, Salsa went above and beyond by arranging three rooms next to each other for us. Thank you for making the arrangement! The mall is located next to the Grand Batam Mall. So it's definitely a great location.

Nothing. Please keep up the good work upkeeping the hotel.

What I really like about the hotel is the room and the outfitings in the room. The design of the room contains many modern outfitings such as USB ports and touch light mirrors. The overall design gives a blend of modernity that blends in with the Oakwood theme without feeling cheap or overdone. The toilet outfitings are done well and i enioyed using the different buttons in the shower. It is difficult to stay at other hotels in Batam after experiencing Oakwood, as even though the rooms in other hotels may be more spacious they do not compete in terms of overall feel and polish compared to my stays at Oakwood. This all ties in with the environmentally friendly theme which the hotel makes clear they are promoting without having to mention it directly.

Staff (Jihan) was friendly and very nice. Knowledgeable in her work and very helpful. The location was impeccable, right next to Grand Batam Mall which practically has all you need, and is even attached via the carpark to the mall. Opposite the busy road, you can find local wet markets and kopitiams, so that's even better. It also has a partnership (offers 20% discount off full packages) with the very nice massage parlour Aespa, 2 doors down. When crossing the small street from Grand Batam Mall, the front door security also notices with initiative when you want to cross, and help you stop the car.

Room was smaller than expected for the price, and the price was steeper, but it IS a very new hotel (opened in July 2024). A little difficult to find your way the first time from Grand Batam Mall (go through Food Xerience, then through the glass door to the toilet, walk down 1 flight of staircase to the glass door on your left).

Very good & convenient location near a large shopping mall. New hotel with a lovely room that has a very comfortable bed with large & medium pillows! Love the bathroom, too! Good rainshower water pressure! All the staff are friendly with wonderful smiles! Mthks to Front Desk staff Maya who assisted with late check-out at 1p.m. although we only stayed a night. Much appreciated! Also, the female staff who attended to our check-in ( apologies, forgotten her name ) was helpful! We will definitely stay here again if we come back in the future. Mthks all for a very pleasant & lovely memorable stay!

Toilet water pressure is a bit low, but not a problem, really.

The staff was friends and helpful. The environment was really clean. The towel smells so fresh! The linen was clean. The room was spacious and bright. It is conveniently located next to the Grand Batam Mall. Especially satisfied with the sustainability aspect of this hotel. There was a water filter at the lift lobby to refill our flask (reduction in plastic bottles). There were also recycling bins at the lift lobby for us to dispose recyclables.

There were some ongoing renovations during our stay, so it was really noisy in the afternoon, especially on the second day. The buffet breakfast spread was not fantastic. The bed was ok but the pillow was really comfortable.

Location was excellent. Just walk across to Grand Batam Mall entrance. Staff was very helpful and friendly. We stayed in a 2bedroom unit which had complete kitchenette, big fridge, dining table, microwave, washer dryer and also living room area. The master room was very spacious. Love the shower and having 2 bathrooms in the unit.

Room was not ready even though we arrived about 3pm. The twin bed seemed smaller than a single bed.

Everything!!!! Excellent rooms, very patient and friendly staff. We love the location especially.

The only “bad” thing I can think of….Wind howling and noise from the road can be heard even at high floor. Most prob is the quality of the workmanship of the balcony sliding doors…some gaps somewhere and not seal tightly. But doesn’t affect my rating for them👍

Location is great! Filtered water placed in front of the elevator on each level for all to have.

The shower room gets clogged easily. Water overflows till outside the bathroom. Our room description said that it consists of 1 king bed and 1 single bed, but actually there is no single bed. It is a 2 seater sofa only