Good lobby area, with acceptable prices in bar. Live music on some days. Good breakfast. There is paintings on sale in lobby area as well (great paintings). Good and well maintained pool area. Staff is very helpful. Towels for beach easily accessible.

That is not the hotel to choose for good beach. Though they provide shuttle service (not hotel beach), but not to the best beach area and it takes 20.minutes to reach there. Sea is walking distance, but not good for swimming purposes. Good restaurants, cafes, live music is at least 30 minutes walking from hotel. Also, there is no balcony in rooms. Thus, if you have wet clothes from swimming, it is a bif of challenge.

It's in an okay area of Sanur but perfect for what I needed - which was stuff for my baby so it's close to Grand Lucky grocery store which sells so much awesome stuff and it's also close to a laundry place. We loved the pool - the food at the pool bar is great.

The rooms are so far away! We were staying like 1km away from the elevator and the main lobby but we found service elevators closer to our side so we didn't waste time walking back and forth. The property is massive so you could have a room super far down the hallway. I also didn't like how slow things are done - when you ask for something like extra towels, it takes ages for it to come and you have to call a few times.

We've visited Bali several times, but I don’t recall the service ever being this exceptional. The staff were absolutely outstanding, and they truly made both the hotel and the trip unforgettable for us. Initially, we chose this hotel for its price over Christmas compared to others, but now we’ll return because of the incredible staff, impeccable service, and perfect location. There’s absolutely no reason to leave a negative comment about this place. Despite being fully booked, the atmosphere always felt calm and relaxed. You could easily find a table for the buffet breakfast, and the abundance of friendly, attentive staff ensured everything ran smoothly without ever feeling overcrowded. The location is also fantastic—less than a 5-minute walk straight down the road to the beach, surrounded by cafes and restaurants. Even the beachside walking path and nearby dining spots never felt overly crowded. This was our second visit to Sanur, and with a 6-year-old, it was effortless and relaxing. We’ll definitely be coming back here every time!

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The rooms were spacious and well appointed. loved the peaceful gardens and the pool winding through the centre. the staff were friendly, helpful and made the stay so lovely.

It was a little too far to walk to the shopping and restaurant centre of Sanur. Having said that, a taxi ride was easy, quick and cheap.

location was great after getting off the boat from Nusa Penida. it’s spacious and open and feels luxurious. Even before finishing the checkin we got welcome drinks and staff was getting ready to help us carry our stuff. plenty of parking available.

there was some noice of things flapping in the wind at night and regularly people walked around yelling in bahasa, I assume staff. even during the night. luckily we slept through most of it.

Hotel was lovely and staff tried so hard to be helpful. It is at the far end of Sanur 50m or so to the beach. There is a lovely pool and it's of fun bits to do, basketball hoop, volley net, and a pool side bar/restaurant. The spa offers a wide range of treatments there is a well equipped gym! The hotel arranged taxi pick up for us which was very helpful.

Sadly we were not given adjacent rooms initially which were requested due to travel with teenagers. In the end after a few days we did all have rooms together due to a sewage issue in one wing and needing to be moved. The rooms were all doubles to start also (we had requested two twin rooms) but the hotel quickly ,over us to allow the teens to have their own beds. Rooms were fairly basic and smallish but had v comfortable beds, fridge and daily water, coffee kettle etc. There were v few plug sockets strangely to bring a multi-convertor or plug for devices!

Prime Plaza Sanur is a wonderful hotel. The arranged the connected rooms for us and my mother (87 years old). The breakfast buffet is great, a lot to choose from. The rooms are nice and spacious. The menu is okay, but if you stay longer than a week, you can ran out of options.

The hotel is not wheelchair friendly/ accessible. My mother of 87 was joining us, and she uses a walker. The pool is not accessible by walker, due to the stone pathway and entering the pool is to difficult (high steps on the stairs). Entering the hotel, their is a steep climb to get there. It is impossible to use this with a walker.

Huge, fantastic pool with pleasent , lukewarm water in a beautiful tropical garden. Pool bar and restaurant.You could use the sunbeds in the shadow or in the sun. Very professional gym, with serious, various machines and you could ask help from personal trainers. Spacious room, comfortable bed. Nice bathroom. Huge variety of tasty warm and cold meal cookies, fruits at breakfast. The hotel provide shuttlebus to the supermarket and the beach.

You could get the beach with shuttlebus or taxi or your rented scooter because a little bit far.

I like the room that was finally setteled after an upgrade. The pool is also great. Breakfast is okay with plenty of vareity. Location is also nice, especially if you want to go to Nusa Penida.

On the first day we arrived, the room we get was at the very end of the hotel, that is like 100m away. We then noticed that the room air conditioner is not cool enough. The staff has offered us to exchange room but we decided to upgrade to be on the ground level and in front of the pool. Still, it's about 100m away, but at least the view is the garden and pool. We also stumble with another problem like the bathtub valve stuck open. Again, the staffs are very responsive and helpful. The hotel facility is old, it feels like I am in the late 80s. They are renovating some area too.

Staff at the Spa were amazing!! Rooms were very clean serviced immaculately.

* I didn't like that even though I had paid a credit at reception everytime we wanted to order food or drinks it was more hassle then just paying as we go. Also often felt like the staff didn't believe we had already paid a credit . I don't think I will do that again. * I also didn't like that many guests claimed pool lounges all day even though there are signs saying staff will remove items after 30min. It made it difficult for any other guests not in rooms by the pool to have a chance to use these lounges.