Staff, rooms, breakfast, pool, location.

Night light in room entrance didn’t turn off, fitness classes were only for beginners, building construction which is understandable and day spa experience was not complete as spa not finished. One more restaurant would have been nice as the lobby bar was not inviting. More greenery in lobby and rooftop would have created a more lush vibe and encouraged more time to be spent enjoying the beautiful architecture in this space.

I stayed in the Deluxe Suite with Garden View on the ground floor providing me access to a private garden as well as a well planned outdoor seating area. The TVs had access to a range of streaming services which was great. The inclusive breakfast was great with a range of options however due to a lack of cooling it could be rather hot. Overall, would recommend to any one head to Bali who wants more of a quit vibe, but still wants access to a range of shops and markets.

Sometimes house keeping would knock and wake you up even if u had do not disturb on which was sometimes annoying, however, they were always very apologetic and would quickly replace water and new towels if requested which was great.

Spacious and gorgeous interior design Great breakfast / nice restaurant Great staff Complimentary minibar (a bit light in choice but still appreciated)

The room on the ground floor have a nice balcony but lack privacy, if you spend a lot of time in your room it’s a problem (when the vegetation will grow it will be less of a problem). Soundproofing is really bad, you can hear everything in the corridor and people walking on the upper floors. Gym equipment is cheap and doesn’t match with the level of the hotel. Beach sucks. Overall beautifully designed hotel that looks 5 stars but doesn’t FEEL 5 stars on every aspects but it’s really fairly priced for the beauty of the place.

Everything was amazing especially the rooms, staff and food. The room layouts and bathrooms were particularly well thought out.

I was attacked by mosquitoes both nights so I didn'tsleep well. I don't know how they got in. Mosquito nets would be good. It poured one day. There were no indoor activities I was aware of eg a games room, or an organised activity eg cooking class, flower/ offering arranging, dance class or even a history lesson or live music.

Simple spacious design. The staff were all very helpful and professional. Food was excellent, pool was perfect, room was spacious and quiet. The gym was a great space and convenient although it lacked equipment which I understand was coming in the near future.

Beach was dirty. Construction work being carried out at adjacent properties was noisy on occasion.

The location is perfect 2 mins to the beach. Outstanding service levels from the staff making your trip seamless and relaxing. The breakfast options exceeded my expectations both from variety and flavor perspective.

The property is not 100% operational as yet which is important to note the staff as also new so be patient as some of them are learning and hotel has created employment opportunities for new starters which is also a big positive.

Everything is amazing, great room, amazing facilities, the staff was fantastic. The room was spacious, great finishes. Bed was comfortable, plenty of space. The outdoor sitting was stylish and comfortable. Loved the self lid lifting toilet and the beautiful bath.

Our room was not very sound proof, you could hear people walking past loudly talking at night and the neighbours drying their hair at night.

Everything was fabulous except the lack of sunloungers & shade in the poolside area.

Inadequate supply of pool sunbeds & umbrella shade poolside. To make it worse guests lay towels on the very few sunbeds to reserve & then disappear for hours & hours. Something that neesd to be discouraged or stopped. Supplying more sunbeds & shade umbrellas would be a solution.

The location is very strategical, close to Sanur beach and restaurants and the new Icon Mall

The swimming pool is quite small and exposed too much to the sun

I booked on behalf of my parents and they had an exceptional experience. Wonderful staff, superb facilities and the room was stunning

Nothing to note