Pools were beautiful and restaurant food amazing. Staff were friendly and always working to keep hotel and gardens clean.

Superior rooms were dated, we had to move rooms as our first room looked out on to a wall (room 206), smelt musty and the safe didn’t work. The hotel were good about moving us and the second room was much better. Beds and pillows were very hard but sheets changed every day. Renovations of superior room could be heard around the pool (hammers banging).

Loved the complementary bicycle hire and the perfect swimming beach directly at the hotel. Pool/beach towel hire is complementary also which is a bonus. Enjoyed the buffet breakfast even though I have specific dietary requirements (I stuck to the fresh fruit and freshly made omelettes). The atmosphere was beautiful when walking through the property and the staff we absolutely amazing. The complementary morning yoga and was beyond my expectation! The staff do an amazing job to maintain this property and make their guests feel so welcome. I would not hesitate to stay again.

The swimming pool was reserved for guests staying in section we were in - it was fantastic. The other pools were also very good but to have pool with limited access on doorstep was exceptional.

All good except the night we dined there in ideal beachside conditions the food was very poor - we returned it and to their credit they did not charge us. The staff however were very nice

Great location. Sanur is a nice quiet area.

Room in adults only wing are next to staff carpark. Noisy and very 'tired'. No soundproofing. Heard the people next door talking and couldn't escape their cigarette smoke wafting into my room. Changed to a premium wing room. Much better

Beautiful gardens, lovely pools, staff so friendly, great location. Our 2nd time staying at puri santrian, we were very happy with the experience.

Club rooms were poorly soundproofed, didn’t notice last stay in premium room, but in our club room we could here everything (EVERYTHING) from next door. Also I have always enjoyed some gentle gamelan music at breakfast, but we now had easy listening hits of the 80s 😱 bring back the gamelan!

The room was spacious with a large comfortable bed. Especially good was the large amount of area in the walk in robe area. There was plenty of room for suitcases to be open and out of site of the bedroom. The breakfast was fantastic, the beach side restaurant was perfectly located and we also had lovely meals and afternoon tea there. The gardens were lush and lovely. The staff were all very helpful.

I don't think there was anything that we didn't like.

The hotel is an a superb location, on the beach, a short walk to all the beach restaurants and bars. It’s design is beautiful keeping Balinese culture, nice green gardens and 2 nice pools. The swim up bar is picturesque and got a lot of use.

These weren’t really dislikes but I’ll mention a few things that didn’t impact our stay at all, just didn’t meet my expectations after staying at a similar resort the week before. It’s more for those on the fence. * Being almost 40 years old, there is an old section and new section. We stayed in the old section which was fine, room and bed were comfortable. Bathroom was a bit dated though, still had to hop into a bath to have a shower. * Breakfast was nice, and the eggs/omelette station was a winner. But the Buffett food like hash browns, pancakes, bacon etc were always Luke warm/cold even when we were up at 6:30am for a tour. * I spent a bit of time at the pool bar which is great, but the cocktails and range of cocktails were limited and basic compared to other resorts.

The hotel has a real nice Balinese look with very pretty gardens and common areas. The 3 different pool areas where fantastic, breakfast really good and varied, the beach was lovely with white soft sand and if you were lucky to get them the double bed sofas, fabulous! The beach restaurant and its staff, really, really nice. The SPA is beautiful with good and knowledgeable staff. Over all the staff was really sweet and accommodating. The rooms were cleaned daily and towels and linen changed all the time. Loved the location because close to everything but very calm!

I found the room a bit outdated concerning decoration. The pillows in bed much too hard, more than enough of them but none comfortable. The shower curtain should have been a glass door. Worst of all was the "changing room" of lobby. I tried to book my room for longer because early check-out but it wasn't available and staff informed me I could leave my luggage in lobby and use changing room. Unfortunately the changing room is horrible! 1 shower and 3 toilets, 1 sink, no air-conditioning!!! For a hotel of this standing a bit more attention to detail wouldn't hurt.

Staff were friendly and professional. Breakfast was great. Pools were clean. Rooms were clean. Loved the swim up bar. The availability of bicycles was great.

Our safe didn't work. Shower head needed replacing. We had an adjoining room and very noisy neighbours. We could hear them very clearly. (Not the fault of hotel). We would stay again but would choose a different type of room.

The staff were really friendly & helpful, the place was very clean & facilities as described. The location was beautiful next to the beach & the sunrise was wonderful

I liked most things but some great improvents could be :- The pools were both very noisy and had lots of kids in them. It would be great if one pool could be dedicated adults only to cater to all people staying. The bikes desperately need some maintenance & effective brakes. The tv's need an upgrade to digital as viewing on them is really grainy. Mattress on bed is very hard