Room was spacious for a family of three. Having a small toddler travelling with us, we need a good breakfast that can cater his needs. My toddler loves the food (nasi based menu) and we are amazed on how the buffet spread has variety of choices. The hotel also offers free-shuttle service to the airport and it was a breeze to book it (can be done prior coming to the hotel upon confirmation) or can be done at the reception desk.

Some parts of our room such as underneath the bed are left unvacuumed so there were accumulated dust. Thankfully, we only stayed there for a night so it was not a bothersome at all. The kettle and tea/coffee station is quite hidden but it was organized.

Modern hotel near Surabaya airport. The hotel has nice comfortable rooms, a very pleasant swimming pool, a beautiful dining area and very helpful staff. Towels for the pool are provided. Breakfast is excellent with a lot of variety (including eggs, croissants, yogurt, bread and jam). They offer a free shuttle to both Terminal 2 (international) and Terminal 1 (domestic flights mainly).

Breakfast starts very early and so does the background music. If your room is located near the dining area you will hear the music, starting at 5:30am. The suite room is described on Booking as having a queen size bed and a sofa bed. But the sofa bed is just a regular sofa.

It was clean and the staff spoke english well. We managed to book the airport shuttle during check in. The shuttle is small and only fits 10.

There were many mosquitoes in the dining area, not sure if they were breeding in the little potted table decor. The breakfast was also not fully ready at 5.30 so just be prepared if you have any early flight. The expectation of the massage was also not conveyed properly. We chose to have the massage outside of our room so they arranged a separate room, without telling us that there would be additional charges for that. Furthermore the massage was 15min shorter than the recommended time and the masseur forced us to give her tips and filled the ‘feedback form’ herself.

Highly Recommend! My recent stay at Premier Place Surabaya Airport was an absolute pleasure. As someone catching an early flight, this hotel offered everything I needed for a comfortable and convenient pre-travel experience. Sparkling Cleanliness: The room was impeccably clean and fresh. It was evident that the housekeeping staff takes great pride in their work, creating a truly relaxing environment. Seamless Airport Shuttles: The highlight of my stay was the airport shuttle service. It was incredibly efficient, with shuttles running regularly, eliminating any stress about reaching the airport on time. The friendly driver added a nice touch to the experience.

This is a hotel for those who have early flight from the airport as getting to the airport from the city centre can be a misery - we used Grab taxi for 110k and it took less than 30 min, yet there are other options, such as getting the train and then walking about 30 min (the thing is that there are only a couple trains per day and you can buy tickets on the app that accepts only local payment options, unsold tickets go on sale at the cashier at train station just 2 hrs before departure - good luck there!). The hotel seems posh and up to Western standards - clean, soundproof (or quiet), plenty of breakfast options from a buffet. There is some free junk food in mini bar. The restaurant is 24hrs, overpriced but the food is ok, it also serves beer. The pool is nice addition, seems clean and well-maintained. The free transfer to the airport is at every hour, our car was 10 min late so beware that punctuality might be an issue also here. Overall, totally worth a night here for those who fly early!

The restaurant staff could be a bit more attentative - even when empty, if you sit closer to the pool there's nobody coming to your table to bring the menu, after a long wait we had to go inside to ask for it and there were quite a few unbusy bored staff workers. Also the pool can't be used after 7pm which is a bit weird because it's not a sound issue - the restaurant hosts parties that run late while nearby the men watch football and loud screaming is tolerated.

Very nice room, bed comfy. Reception staff very profesionnal and welcoming. Both room and Bathroom very clean at checkin. Got everything in the room to fit my needs. Enjoyable pool. They upgraded me to a bigger room at checkin, nice touch 😊.

Usually am the last person to complain about AC but temperature was set (18 C) with a tag on the controler to not make any change.. so the only way was to remove the card for electricity to stop the AC for a while when I got cold.. But then, no electricity = no more light or TV. Access to the pool was next to the restaurants table.. without any clue where to find toilet/shower/changing room/towel... Few members of the staff spoke english, not convenient for an airport hotel.. but they did their best to answer my request or finding someone who could answer me in english

A great little stay if you're flying out of the airport the next day. We were there just before Christmas so there was a lot of Christmas vibe from the music and decorations. I can only imagine what it'd be like on other occasions. We had a lovely meal in the evening, though we decided to go for a made-to-order meal instead of the buffet since it looked like a lot of bugs enjoyed it at night. The meal itself was lovely! The internet speed is perfect for usage as I had a few meetings to attend at the time. Furthermore, it's an amazing place to plan-spot too!

I couldn't find anywhere to have a quiet call with some colleagues, which was frustrating. I spent half my evening in a hallway and then started hiding in the conferencing suite to get space to call.

Easy airport hotel. The room was small but comfortable. We had our laundry done and it was returned on time. The lunch/drinks we had at the restaurant were great. Front desk/housekeeping/restaurant staff were lovely.

The Ramadan buffet was terrible - I'd definitely avoid that. All food was lukewarm/cool. Even when the staff was cooking fresh food at the station (martabak/flat breads), they'd insist you take the colder food from the serving trays. Noodles were precooked and served cold with a lukewarm broth for the soup. Very disappointing.

Room was spacious, very clean and comfortable. Good selection of TV and streaming channels. Breakfast was very good, and they started it at 05:30 so I could have breakfast, take their hourly shuttle and still make my early flight. I will stay there again, whenever I have an early flight out of Juanda. Good experience overall.

Reception seemed a little bit disorganized at first, but they were good people and they got it done.

Clean and well located to the airport makes this a good base for a quick overnighter in Surabaya. The restaurant is good and not too expensive and the breakfast was good too :) Nice that it has a pool and the airport shuttle was very useful (though expected it to be more regular than every hour)

Obviously the fact that it's an airport hotel means there isn't much around there, but that's not the hotel's fault! The pool is right outside some people's rooms so it felt a bit exposed to me, but regardless nice to have!