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9.2

536 reviews

Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia

Reservations:

+1-833-728-2041

Choose dates to view prices

Restaurant

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Four Points by Sheraton Surabaya, Pakuwon Indah

Welcome to the Four Points by Sheraton Surabaya, Pakuwon Indah, a chic oasis nestled in the heart of Surabaya. With its prime location just a breezy 5.8mi from the vibrant city center, this 4-star hotel is the ideal launchpad for your Indonesian adventure. Priced starting from just $64, this hotel offers a stylish stay at a wallet-friendly price, complemented by delicious breakfast options to fuel your day of exploration!

Dive into fun with a dip in the sparkling outdoor swimming pool, designed for both adults and kids, or energize at the complimentary fitness center. You’ll find a plethora of amenities to cater to your every need—from room service and free Wi-Fi to a lively bar perfect for winding down after a day of sightseeing. Share laughs and memories with friends or family while enjoying delightful live performances in the evening, all within your hotel!

But don’t just take our word for it—our guests have already raved about their experiences, with over 536 positive reviews highlighting the welcoming staff and superb facilities. Plus, with a variety of services like private parking and an airport shuttle available (for an additional charge), along with easy access for wheelchair users, your stay is sure to be as convenient as it is enjoyable. Come see what the buzz is about at Four Points by Sheraton Surabaya, where an unforgettable getaway awaits you!

Step into a culinary journey at Djaman Doeloe, the hotel’s modern on-site restaurant that serves up delectable Indonesian cuisine. Imagine the vibrant flavors of authentic dishes whisking you away as you savor every bite. Whether you're starting your day with breakfast or enjoying a relaxed dinner, the inviting ambiance and exceptional service will enhance your dining experience. It's a perfect spot whether you're traveling solo, with friends, or family—bring your appetite and dive into the culinary treasures of Indonesia right within the hotel!

After an exciting day of exploring Surabaya, unwind at the hotel's outdoor pool. With a stunning view and a shallow end, it’s an ideal place to bask in the sun with the family or splash around with the kids! While the little ones enjoy their exclusive kids-only pool, you can lounge on a sunbed, catch a tan, and sip on a cool drink. Imagine the laughter and joy as everyone dives into the refreshing waters—memories just waiting to be made under the Indonesian sun!

And speaking of making memories, the Four Points by Sheraton Surabaya takes service to the next level. With a team that genuinely cares about your experience, they ensure every moment of your stay is delightful. From the friendly greetings upon arrival to the convenience of private parking and airport shuttle options, their goal is to make your visit seamless. So whether you're planning a fun family getaway or a romantic escape, prepare to be charmed—this hotel is all about creating unforgettable moments!

Closest airports

Juanda International Airport

9.8mi

Abdul Rachman Saleh Airport

44.2mi

Most popular amenities

Restaurant

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Tour desk

24-hour front desk

Non-smoking rooms

Live music/Performance

Wheelchair accessible

Elevator

View

Bathtub

Upper floors accessible by elevator

Free toiletries

Soundproof

Rooms

Junior Suite, 1 King in Four Points by Sheraton Surabaya, Pakuwon Indah

Show 10 photos

Junior Suite

1 King Size Bed

410 sqft

City view

Private Bathroom

Bathtub

Minibar

x5

+

x3

More details

Our Junior Suite, 1 King room offers a spacious and comfortable accommodation for 2 adults and 1 child. Enjoy the stunning city view, relax in the bathtub, and unwind in front of the flat-screen TV after a long day of exploring. Rest assured with our hypoallergenic bedding and soundproof rooms, and start your day feeling refreshed with our complimentary toiletries and a delicious breakfast.

Premium Deluxe, Guest room, 1 King in Four Points by Sheraton Surabaya, Pakuwon Indah

Show 6 photos

Premium Deluxe, King

1 King Size Bed

335 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

+

More details

Indulge in the spacious and modern Premium Deluxe room, featuring a luxurious King size bed and accommodating up to 3 adults and 2 children. Enjoy the breathtaking city view while relaxing in the private bathroom, and take advantage of the additional amenities such as a minibar, flat-screen TV, and air conditioning.

Premium Deluxe, Guest room, 2 Single Beds in Four Points by Sheraton Surabaya, Pakuwon Indah

Show 5 photos

Premium Deluxe, 2 Twin

2 Twin Beds

335 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

+

More details

Experience the Premium Deluxe Room, featuring 2 single beds and a spacious 334 sqft of comfort. Enjoy a stunning city view, modern amenities including a minibar and flat-screen TV, and a peaceful night's sleep in a smoke-free environment.

Show 6 photos

Premium Suite

1 King Size Bed

Free wifi

Minibar

Flat-screen TV

x8

+

x5

More details

Deluxe Guest room, 1 King in Four Points by Sheraton Surabaya, Pakuwon Indah

Show 6 photos

Deluxe, King

1 King Size Bed

270 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

+

More details

Show 5 photos

Premium Deluxe, 2 Single

2 Twin Beds

Free wifi

Minibar

Flat-screen TV

Dryer

+

More details

Deluxe Guest Room with 2 Single Beds  in Four Points by Sheraton Surabaya, Pakuwon Indah

Show 5 photos

Deluxe, 2 Twin

2 Twin Beds

270 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

x4

+

x3

More details

Show 7 photos

King Room

1 King Size Bed

x4

+

x3

More details

Room - 2 Twin

2 Twin Beds

x4

+

x3

More details

Premium Deluxe

1 Twin Bed

x4

+

x3

More details

Family Standard

1 King Size Bed

x8

+

x4

More details

Deluxe

x4

+

x3

More details

Guest reviews

9.2

536 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Eps0805

10

May 2023

* Perfect location (right above the mall Pakuwon Idah). * Bromo sunrise tour accessible. * Fantastic facilities. * Patient, helpful and professional staff (Paulina). Checked us in with the brightest smile and gave us traditional welcome drinks. Upgraded our room because of our special celebration and gave us a call when the room was ready. * Great bed and pillows for good sleep. * Great view from the window! * The gym was decent and the swimming pool was splendid!

The only thing I can maybe make a comment on is the fact that our room has a door connected with the room next to us. (It might be designed that way so that families could stay close together.) So unfortunately we can hear very clearly what was going on in the room next to us... PS. If you take a taxi from the airport make sure you mention the name of the Pakuwon Indah mall though because there are two Sheraton in the city so the taxi driver could be confused (well, ours did).

🇸🇬

Elfa

10

March 2023

My husband and I had booked Four Points by Sheraton Surabaya, Pakuwon Indah prior our nephew's wedding in Malang last weekend. We were greeted by the warm and friendly staff of the hotel and got an upgrade! For me, I was extremely impressed by the hotel's cleanliness and hygiene. Honestly, in Asia, difficult to come such standards that Four Points by Sheraton Surabaya, Pakuwon Indah had set! Kudos to the housekeeping team! The bed and pillows were very comfortable that my husband did not snore!!! We woke up the next morning to the amazing spread of breakfast. Being both Javanese and Minang lineage, I am very proud of my heritage and love my Indonesian food! The Rawon, Soto Madura and Rendang were comparable to my mom's!!! Not forgetting the service staff were constantly there to ensure we were never left unattended. We are definitely keen to make our return trip to Surabaya!

Nothing!

🇸🇬

Ordinarydude

10

January 2023

The gym, the pool, the pool water (I am not kidding), the shower area near the gym, the helpfulness of the staff, and the welcome drinks met and some even exceeded my expectations. For those who are curious why I mentioned pool water, those of you who swam a lot must have experienced some pool water that is very viscous and hard to swim through. This pool? It is great! The water did not leave a salty or bitter aftertaste at all. The chlorine composition is not too much nor too little. The gym IS GREAT as well. It has full sets of dumbbell weights and some machines. THANK GOD it has more than just treadmills (like many hotels). The only thing lacking is a barbell and squat racks.

Many of the eateries closed very early in the morning (I cannot find anything besides McDonald's) at 7 AM when my partner and I woke up to do our daily workouts. The shower area near the gym is good, but only ONE cubicle exists. I had to queue up to shower after the workouts.

🇭🇰

Tomhilditch

10

November 2022

This is a world class hotel with really helpful staff. It's connected to a giant shopping centre (Pakuwon Mall in West Surabaya) and has a well equipped gym, a big outdoor pool and nice breakfast buffet. The rooms are super clean and the beds are really comfortable. A great choice for families.

Go-Jek does not recognise this hotel so (as of November 2022) you may have to key in the Pakuwon Mall in West Surabaya not the hotel. Also there are two Four Points Sheraton hotels in Surabaya - which can be confusing if you are relying on Google to find your way.

🇺🇸

Stephen

9.1

December 2022

Loved the Suite! The panoramic view of the city was great. Do you love the room you loved? The ease and convenience of being part of a great Shopping Mall and near the American Embassy, etc. The sense of security. It is CLEAN and the Staff were absolutely phenomenal, polite and professional! Especially Paulina and Eveline at Reception, also Riri Silvia and Mr. Vicki with Management. I would absolutely return to this Hotel in the future. Last but not least, the Lift / Elevator was gloriously air-conditioned! Which is not always the case here in Indonesia.

Nothing.

🇲🇾

Dhia

8.2

July 2023

I love the cleanliness of the room and the facilities i.e. swimming pool and gym room. Even though you are quite far away from the bustling part of the town, you would not be bored as the mall has a lot of things to do, we found cheap and nice massage here too!

Rooms are smaller than expected while the soundproofing of the room is not very good as I can hear noises from my neighbors.

🇮🇩

Nungky

10

May 2023

I like the view from the room i stayed.... I like the food...comfortable bed...wake up with nice view...good service from the staff.... Thank you nia..udin.. widya...and other restaurant staff and hotel that has been very kind and lovely service 😘

Theres no almond or oatmilk for people who cannot drink normal milk or have allergies to normal milk...the indonesian menu was very nice but too much salt...but all good 👌

🇮🇩

Kiki

10

July 2023

Our stay was perfect. The breakfast and dinner were delicious, the service was great especially Mas Reva who served us with smile🙂 Perfect location and hotel with the access to the malls, comfortable bed/room. Will be back for sure!

Food need to be kept hot.

🇳🇿

Muhammad

10

July 2022

the breakfast is unbelievable. it’s something you don’t expect, great taste of local cuisine with splendid supplies and choice, and service is beyond the price. Comfy goose down beddings and humble staff made the journey fuelled with joy and comfort.

although? I’m overall satisfied with the service. I do found a smell prior to shower when the water are released. it’s an unpleasant smell that need an attn, I told the staff already but She explained me something common and nothing wrong with it due to gaps inside the water hose. I mean, I’ve been to many hotels and they don’t have such things ;)

🇮🇩

David

9.1

July 2023

-Breakfas very good. -The waiters also exellent for service all i need, fast with smile. -Just need more locall food (East Java food). -I just didn't find stawberry jam for two days.

The door in front of my room 1610, they are very annoying wth going in and out, the door opens and closes and the sound is very loud, but after i call the hotel to tell them and finished.

Points of Interest Around Four Points by Sheraton Surabaya, Pakuwon Indah

Airports

Juanda International Airport

9.8mi

Abdul Rachman Saleh Airport

44.2mi

Restaurants

Djaman Doeloe

Cuisines

  • Indonesian

Ambiances

  • Modern

Pools

Location

  • Outdoor

Features

  • Shallow end
  • With view

Age restrictions

  • All ages

Availability

  • All season

Location

  • Outdoor

Features

  • Shallow end
  • With view

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Four Points by Sheraton Surabaya, Pakuwon Indah

Restaurant

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Tour desk

24-hour front desk

Non-smoking rooms

Live music/Performance

Wheelchair accessible

Elevator

View

Bathtub

Upper floors accessible by elevator

Free toiletries

Soundproof

Stay rules - Four Points by Sheraton Surabaya, Pakuwon Indah

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Four Points by Sheraton Surabaya, Pakuwon Indah

At what times are check-in and check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah welcomes guests for check-in at 03:00 PM and the departure or check-out time is set at 12:00 PM.

Is vehicle parking offered by Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, parking is available at the Four Points by Sheraton Surabaya, Pakuwon Indah. It is free and located at a nearby private location. No reservation is required for parking.

How much does a stay at Four Points by Sheraton Surabaya, Pakuwon Indah cost?

At Four Points by Sheraton Surabaya, Pakuwon Indah, prices have a starting point of $64. It's essential to note that rates might adjust based on room choice and your stay dates. Input dates for accurate rate checks.

Which room categories can I book at Four Points by Sheraton Surabaya, Pakuwon Indah?

The Four Points by Sheraton Surabaya offers various types of rooms including Junior Suite with 1 King bed, Premium Deluxe with either 2 Single Beds or 1 King bed, and Deluxe Guest rooms with either 1 King bed or 2 Single Beds. Smoking is not allowed in any of the rooms. The room sizes range from 269 sqft to 409 sqft. Each room can accommodate 2 adults and 1 child.

Where can guests find entertainment in Four Points by Sheraton Surabaya, Pakuwon Indah?

Guests at the Four Points by Sheraton Surabaya, Pakuwon Indah can spend their time enjoying the leisure amenities offered by the hotel. They can relax and take a dip in the outdoor swimming pool, which also has a shallow end and offers a view. For families traveling with children, there is a separate kids' pool available.

In addition to the pools, guests can also unwind and enjoy live music and performances at the hotel. There is a bar where guests can grab a drink and socialize. For those who want to stay active, there is a fitness center available.

Guests can also explore the surrounding area by renting bicycles, taking bike tours, or going cycling. BBQ facilities are also available for guests who want to have a cookout.

When it comes to dining, guests can enjoy delicious Indonesian cuisine at the on-site restaurant named Djaman Doeloe, which has a modern ambiance.

Is there a swimming pool at Four Points by Sheraton Surabaya, Pakuwon Indah?

The hotel has two pools. Pool 1 is available year-round and located outdoors. It does not have any age restrictions and features a shallow end and a view. Pool 2 is also available year-round, located outdoors, and is restricted to kids only. It also has a shallow end.

Is there an in-house restaurant at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, the hotel has a restaurant on-site called Djaman Doeloe. The ambiance of the restaurant is modern and it offers Indonesian cuisine.

What methods of payment does Four Points by Sheraton Surabaya, Pakuwon Indah accept?

Four Points by Sheraton Surabaya, Pakuwon Indah accepts several payment methods including cash, Mastercard, American Express, Visa, Discover, and JCB. So, you can pay with cash at the hotel.