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+1-833-728-2041536 reviews
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$64Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia
Reservations:
+1-833-728-2041536 reviews
1/54
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Welcome to the Four Points by Sheraton Surabaya, Pakuwon Indah, a chic oasis nestled in the heart of Surabaya. With its prime location just a breezy 5.8mi from the vibrant city center, this 4-star hotel is the ideal launchpad for your Indonesian adventure. Priced starting from just $64, this hotel offers a stylish stay at a wallet-friendly price, complemented by delicious breakfast options to fuel your day of exploration!
Dive into fun with a dip in the sparkling outdoor swimming pool, designed for both adults and kids, or energize at the complimentary fitness center. You’ll find a plethora of amenities to cater to your every need—from room service and free Wi-Fi to a lively bar perfect for winding down after a day of sightseeing. Share laughs and memories with friends or family while enjoying delightful live performances in the evening, all within your hotel!
But don’t just take our word for it—our guests have already raved about their experiences, with over 536 positive reviews highlighting the welcoming staff and superb facilities. Plus, with a variety of services like private parking and an airport shuttle available (for an additional charge), along with easy access for wheelchair users, your stay is sure to be as convenient as it is enjoyable. Come see what the buzz is about at Four Points by Sheraton Surabaya, where an unforgettable getaway awaits you!
Step into a culinary journey at Djaman Doeloe, the hotel’s modern on-site restaurant that serves up delectable Indonesian cuisine. Imagine the vibrant flavors of authentic dishes whisking you away as you savor every bite. Whether you're starting your day with breakfast or enjoying a relaxed dinner, the inviting ambiance and exceptional service will enhance your dining experience. It's a perfect spot whether you're traveling solo, with friends, or family—bring your appetite and dive into the culinary treasures of Indonesia right within the hotel!
After an exciting day of exploring Surabaya, unwind at the hotel's outdoor pool. With a stunning view and a shallow end, it’s an ideal place to bask in the sun with the family or splash around with the kids! While the little ones enjoy their exclusive kids-only pool, you can lounge on a sunbed, catch a tan, and sip on a cool drink. Imagine the laughter and joy as everyone dives into the refreshing waters—memories just waiting to be made under the Indonesian sun!
And speaking of making memories, the Four Points by Sheraton Surabaya takes service to the next level. With a team that genuinely cares about your experience, they ensure every moment of your stay is delightful. From the friendly greetings upon arrival to the convenience of private parking and airport shuttle options, their goal is to make your visit seamless. So whether you're planning a fun family getaway or a romantic escape, prepare to be charmed—this hotel is all about creating unforgettable moments!
Closest airports
Juanda International Airport
9.8miAbdul Rachman Saleh Airport
44.2miRestaurant
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Air conditioning
Kid-friendly buffet
Bar
Tour desk
24-hour front desk
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Elevator
View
Bathtub
Upper floors accessible by elevator
Free toiletries
Soundproof
Show 10 photos
Junior Suite
1 King Size Bed
410 sqft
City view
Private Bathroom
Bathtub
Minibar
x5
+
x3
More details
Our Junior Suite, 1 King room offers a spacious and comfortable accommodation for 2 adults and 1 child. Enjoy the stunning city view, relax in the bathtub, and unwind in front of the flat-screen TV after a long day of exploring. Rest assured with our hypoallergenic bedding and soundproof rooms, and start your day feeling refreshed with our complimentary toiletries and a delicious breakfast.
Show 6 photos
Premium Deluxe, King
1 King Size Bed
335 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
+
More details
Indulge in the spacious and modern Premium Deluxe room, featuring a luxurious King size bed and accommodating up to 3 adults and 2 children. Enjoy the breathtaking city view while relaxing in the private bathroom, and take advantage of the additional amenities such as a minibar, flat-screen TV, and air conditioning.
Show 5 photos
Premium Deluxe, 2 Twin
2 Twin Beds
335 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
+
More details
Experience the Premium Deluxe Room, featuring 2 single beds and a spacious 334 sqft of comfort. Enjoy a stunning city view, modern amenities including a minibar and flat-screen TV, and a peaceful night's sleep in a smoke-free environment.
Show 6 photos
Premium Suite
1 King Size Bed
Free wifi
Minibar
Flat-screen TV
x8
+
x5
More details
Show 6 photos
Deluxe, King
1 King Size Bed
270 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
+
More details
Show 5 photos
Premium Deluxe, 2 Single
2 Twin Beds
Free wifi
Minibar
Flat-screen TV
Dryer
+
More details
Show 5 photos
Deluxe, 2 Twin
2 Twin Beds
270 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
x4
+
x3
More details
Show 7 photos
King Room
1 King Size Bed
x4
+
x3
More details
Room - 2 Twin
2 Twin Beds
x4
+
x3
More details
Premium Deluxe
1 Twin Bed
x4
+
x3
More details
Family Standard
1 King Size Bed
x8
+
x4
More details
Deluxe
x4
+
x3
More details
9.2
536 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Eps0805
10
May 2023
* Perfect location (right above the mall Pakuwon Idah). * Bromo sunrise tour accessible. * Fantastic facilities. * Patient, helpful and professional staff (Paulina). Checked us in with the brightest smile and gave us traditional welcome drinks. Upgraded our room because of our special celebration and gave us a call when the room was ready. * Great bed and pillows for good sleep. * Great view from the window! * The gym was decent and the swimming pool was splendid!
The only thing I can maybe make a comment on is the fact that our room has a door connected with the room next to us. (It might be designed that way so that families could stay close together.) So unfortunately we can hear very clearly what was going on in the room next to us... PS. If you take a taxi from the airport make sure you mention the name of the Pakuwon Indah mall though because there are two Sheraton in the city so the taxi driver could be confused (well, ours did).
🇸🇬
Elfa
10
March 2023
My husband and I had booked Four Points by Sheraton Surabaya, Pakuwon Indah prior our nephew's wedding in Malang last weekend. We were greeted by the warm and friendly staff of the hotel and got an upgrade! For me, I was extremely impressed by the hotel's cleanliness and hygiene. Honestly, in Asia, difficult to come such standards that Four Points by Sheraton Surabaya, Pakuwon Indah had set! Kudos to the housekeeping team! The bed and pillows were very comfortable that my husband did not snore!!! We woke up the next morning to the amazing spread of breakfast. Being both Javanese and Minang lineage, I am very proud of my heritage and love my Indonesian food! The Rawon, Soto Madura and Rendang were comparable to my mom's!!! Not forgetting the service staff were constantly there to ensure we were never left unattended. We are definitely keen to make our return trip to Surabaya!
Nothing!
🇸🇬
Ordinarydude
10
January 2023
The gym, the pool, the pool water (I am not kidding), the shower area near the gym, the helpfulness of the staff, and the welcome drinks met and some even exceeded my expectations. For those who are curious why I mentioned pool water, those of you who swam a lot must have experienced some pool water that is very viscous and hard to swim through. This pool? It is great! The water did not leave a salty or bitter aftertaste at all. The chlorine composition is not too much nor too little. The gym IS GREAT as well. It has full sets of dumbbell weights and some machines. THANK GOD it has more than just treadmills (like many hotels). The only thing lacking is a barbell and squat racks.
Many of the eateries closed very early in the morning (I cannot find anything besides McDonald's) at 7 AM when my partner and I woke up to do our daily workouts. The shower area near the gym is good, but only ONE cubicle exists. I had to queue up to shower after the workouts.
🇭🇰
Tomhilditch
10
November 2022
This is a world class hotel with really helpful staff. It's connected to a giant shopping centre (Pakuwon Mall in West Surabaya) and has a well equipped gym, a big outdoor pool and nice breakfast buffet. The rooms are super clean and the beds are really comfortable. A great choice for families.
Go-Jek does not recognise this hotel so (as of November 2022) you may have to key in the Pakuwon Mall in West Surabaya not the hotel. Also there are two Four Points Sheraton hotels in Surabaya - which can be confusing if you are relying on Google to find your way.
🇺🇸
Stephen
9.1
December 2022
Loved the Suite! The panoramic view of the city was great. Do you love the room you loved? The ease and convenience of being part of a great Shopping Mall and near the American Embassy, etc. The sense of security. It is CLEAN and the Staff were absolutely phenomenal, polite and professional! Especially Paulina and Eveline at Reception, also Riri Silvia and Mr. Vicki with Management. I would absolutely return to this Hotel in the future. Last but not least, the Lift / Elevator was gloriously air-conditioned! Which is not always the case here in Indonesia.
Nothing.
🇲🇾
Dhia
8.2
July 2023
I love the cleanliness of the room and the facilities i.e. swimming pool and gym room. Even though you are quite far away from the bustling part of the town, you would not be bored as the mall has a lot of things to do, we found cheap and nice massage here too!
Rooms are smaller than expected while the soundproofing of the room is not very good as I can hear noises from my neighbors.
🇮🇩
Nungky
10
May 2023
I like the view from the room i stayed.... I like the food...comfortable bed...wake up with nice view...good service from the staff.... Thank you nia..udin.. widya...and other restaurant staff and hotel that has been very kind and lovely service 😘
Theres no almond or oatmilk for people who cannot drink normal milk or have allergies to normal milk...the indonesian menu was very nice but too much salt...but all good 👌
🇮🇩
Kiki
10
July 2023
Our stay was perfect. The breakfast and dinner were delicious, the service was great especially Mas Reva who served us with smile🙂 Perfect location and hotel with the access to the malls, comfortable bed/room. Will be back for sure!
Food need to be kept hot.
🇳🇿
Muhammad
10
July 2022
the breakfast is unbelievable. it’s something you don’t expect, great taste of local cuisine with splendid supplies and choice, and service is beyond the price. Comfy goose down beddings and humble staff made the journey fuelled with joy and comfort.
although? I’m overall satisfied with the service. I do found a smell prior to shower when the water are released. it’s an unpleasant smell that need an attn, I told the staff already but She explained me something common and nothing wrong with it due to gaps inside the water hose. I mean, I’ve been to many hotels and they don’t have such things ;)
🇮🇩
David
9.1
July 2023
-Breakfas very good. -The waiters also exellent for service all i need, fast with smile. -Just need more locall food (East Java food). -I just didn't find stawberry jam for two days.
The door in front of my room 1610, they are very annoying wth going in and out, the door opens and closes and the sound is very loud, but after i call the hotel to tell them and finished.
Airports
Juanda International Airport
9.8miAbdul Rachman Saleh Airport
44.2miAirports
Juanda International Airport
9.8miAbdul Rachman Saleh Airport
44.2miDjaman Doeloe
Cuisines
Ambiances
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Air conditioning
Kid-friendly buffet
Bar
Tour desk
24-hour front desk
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Elevator
View
Bathtub
Upper floors accessible by elevator
Free toiletries
Soundproof
Accessibility
Entire unit wheelchair accessible
Upper floors accessible by elevator
Wheelchair accessible
Activities
Bicycle rental
Bike tours
Cycling
Golf course
Happy hour
Live music/Performance
Temporary art galleries
Themed dinners
Bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Food & Drink
Bar
Breakfast in the room
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Packed lunches
Restaurant
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Express check-in/out
Invoice provided
Tour desk
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Heating
Hypoallergenic
Hypoallergenic room available
Interconnecting room(s) available
Non-smoking rooms
Room service
Soundproof
Internet
Free wifi
Kitchen
Dryer
Electric kettle
Living Area
Desk
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
BBQ facilities
Parking
Free Private Parking
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Clothes rack
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Fitness
Fitness center
Kids' pool
Outdoor swimming pool
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
View
City view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Free private parking is available at a location nearby (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Extra bed upon request
$39 per child per day
3+ years
Extra bed upon request
$39 per person per day
The price in IDR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Mastercard,
American Express,
Visa,
Discover,
JCB,
Cash only
This property accepts cash.
At what times are check-in and check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?
Four Points by Sheraton Surabaya, Pakuwon Indah welcomes guests for check-in at 03:00 PM and the departure or check-out time is set at 12:00 PM.
Is vehicle parking offered by Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, parking is available at the Four Points by Sheraton Surabaya, Pakuwon Indah. It is free and located at a nearby private location. No reservation is required for parking.
How much does a stay at Four Points by Sheraton Surabaya, Pakuwon Indah cost?
At Four Points by Sheraton Surabaya, Pakuwon Indah, prices have a starting point of $64. It's essential to note that rates might adjust based on room choice and your stay dates. Input dates for accurate rate checks.
Which room categories can I book at Four Points by Sheraton Surabaya, Pakuwon Indah?
The Four Points by Sheraton Surabaya offers various types of rooms including Junior Suite with 1 King bed, Premium Deluxe with either 2 Single Beds or 1 King bed, and Deluxe Guest rooms with either 1 King bed or 2 Single Beds. Smoking is not allowed in any of the rooms. The room sizes range from 269 sqft to 409 sqft. Each room can accommodate 2 adults and 1 child.
Where can guests find entertainment in Four Points by Sheraton Surabaya, Pakuwon Indah?
Guests at the Four Points by Sheraton Surabaya, Pakuwon Indah can spend their time enjoying the leisure amenities offered by the hotel. They can relax and take a dip in the outdoor swimming pool, which also has a shallow end and offers a view. For families traveling with children, there is a separate kids' pool available.
In addition to the pools, guests can also unwind and enjoy live music and performances at the hotel. There is a bar where guests can grab a drink and socialize. For those who want to stay active, there is a fitness center available.
Guests can also explore the surrounding area by renting bicycles, taking bike tours, or going cycling. BBQ facilities are also available for guests who want to have a cookout.
When it comes to dining, guests can enjoy delicious Indonesian cuisine at the on-site restaurant named Djaman Doeloe, which has a modern ambiance.
Is there a swimming pool at Four Points by Sheraton Surabaya, Pakuwon Indah?
The hotel has two pools. Pool 1 is available year-round and located outdoors. It does not have any age restrictions and features a shallow end and a view. Pool 2 is also available year-round, located outdoors, and is restricted to kids only. It also has a shallow end.
Is there an in-house restaurant at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, the hotel has a restaurant on-site called Djaman Doeloe. The ambiance of the restaurant is modern and it offers Indonesian cuisine.
What methods of payment does Four Points by Sheraton Surabaya, Pakuwon Indah accept?
Four Points by Sheraton Surabaya, Pakuwon Indah accepts several payment methods including cash, Mastercard, American Express, Visa, Discover, and JCB. So, you can pay with cash at the hotel.
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