Call for great rates
+1-833-728-2041152 reviews
The Westin Surabaya
The Westin Surabaya
From
$150Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia
Reservations:
+1-833-728-2041152 reviews
Choose dates to view prices
1/89
Spa/Wellness packages
Free parking
Kids' club
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free wifi
Welcome to The Westin Surabaya, a luxurious 5-star hotel located in the lively city of Surabaya, Indonesia. Our hotel is conveniently situated just 5.8mi from the city center, making it the perfect base for exploring all that Surabaya has to offer.
With 152 glowing reviews, you can trust that your stay at The Westin Surabaya will be nothing short of exceptional. Our prices start from just $150, ensuring that luxury and comfort are accessible to all travelers.
Our hotel provides a wide range of amenities to enhance your stay. Relax and rejuvenate with our spa and wellness packages, take a refreshing dip in our outdoor swimming pool or indulge in delicious meals at our restaurant. For those traveling with children, we offer a kids' club and a kid-friendly buffet. With free Wi-Fi, a 24-hour front desk, and a fitness center, we strive to make your stay as seamless and enjoyable as possible. Whether you're visiting for business or pleasure, The Westin Surabaya is the ideal choice for your stay.
After a day of exploring Surabaya, why not take a refreshing dip in one of our three outdoor pools? Our pools are available all year round and are suitable for guests of all ages. Lounge on the comfortable poolside chairs and soak up the sun while enjoying a cool beverage from our poolside bar. For families traveling with children, we have a dedicated pool that is exclusively for kids. So, whether you want to relax and unwind or splash around with your little ones, our pools provide the perfect oasis for a delightful day by the water.
When it comes to dining, The Westin Surabaya offers two exceptional restaurants on-site. At Magnolia, you can savor a wide variety of cuisines ranging from traditional local dishes to international favorites. With its modern ambiance and diverse menu options, Magnolia is sure to satisfy even the most discerning palate. For a more romantic atmosphere, head to the Sky Lounge, where you can dine under the stars while enjoying panoramic views of the city. Indulge in a culinary journey with American, Cantonese, Chinese, Japanese, Thai, Vietnamese, and European cuisines, all expertly crafted by our talented chefs. Whichever restaurant you choose, you can expect a dining experience that will leave you craving for more.
At The Westin Surabaya, we understand the importance of convenience when it comes to payment options. We accept cash and major credit cards, including Discover, Mastercard, JCB, Visa, and American Express. So, whether you prefer to pay in cash or use your credit card, you can enjoy a hassle-free check-out experience.
With our luxurious amenities, beautiful pools, exquisite dining options, and flexible payment methods, The Westin Surabaya is the perfect choice for travelers seeking a memorable stay in Surabaya. Book your stay with us today and experience the ultimate blend of comfort, luxury, and convenience.
Closest airports
Juanda International Airport
9.8miAbdul Rachman Saleh Airport
44.1miMost popular amenities
Spa/Wellness packages
Free parking
Kids' club
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free wifi
Room service
Fitness center
Air conditioning
Kid-friendly buffet
Bar
Sun deck
Parking On Site
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Beach chairs/Loungers
Elevator
View
Bathtub
Upper floors accessible by elevator
Free toiletries
Rooms
Show 7 photos
Junior Suite, Club Lounge Access
1 King Size Bed
495 sqft
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a mini-bar, a tea and coffee maker, executive lounge access, a flat-screen TV with cable channels, as well as pool views. The unit offers 1 bed.
Show 9 photos
Westin Club, 2 Double Beds, Club Lounge Access
2 Queen Size Beds
420 sqft
City view
Private Bathroom
Flat-screen TV
Dryer
+
More details
This double room features a view, tile/marble floor and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay New Year Staycation with "Chrisye" Tribute Concert Step into 2025 at the finest hotel in Surabaya. Turn back in nostalgic times when the legendary Chrisye songs were performed by Andien, Warna, Pagi Boeta, and Seraphim Orchestra. Inclusion: - New Year 2025 "Chrisye" Tribute Concert and Gala Dinner at The Westin Grand Ballroom & Convention Center for 2 adults* - Daily breakfast for 2 adults and 2 kids under 6 years old *additional fees for extra adult and kid applies New Year Staycation with "Chrisye" Tribute Concert
Show 9 photos
Executive Suite, Club Lounge Access
1 King Size Bed
850 sqft
City view
Private Bathroom
Bathtub
Minibar
+
More details
This double room features a mini-bar, tea/coffee maker and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay New Year Staycation with "Chrisye" Tribute Concert Step into 2025 at the finest hotel in Surabaya. Turn back in nostalgic times when the legendary Chrisye songs were performed by Andien, Warna, Pagi Boeta, and Seraphim Orchestra. Inclusion: - New Year 2025 "Chrisye" Tribute Concert and Gala Dinner at The Westin Grand Ballroom & Convention Center for 2 adults* - Daily breakfast for 2 adults and 2 kids under 6 years old *additional fees for extra adult and kid applies New Year Staycation with "Chrisye" Tribute Concert
Show 9 photos
Westin Grand Suite, Club Lounge Access
1 King Size Bed
1045 sqft
City view
Private Bathroom
Bathtub
Minibar
+
More details
This double room features a soundproofing, bathrobe and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay New Year Staycation with "Chrisye" Tribute Concert Step into 2025 at the finest hotel in Surabaya. Turn back in nostalgic times when the legendary Chrisye songs were performed by Andien, Warna, Pagi Boeta, and Seraphim Orchestra. Inclusion: - New Year 2025 "Chrisye" Tribute Concert and Gala Dinner at The Westin Grand Ballroom & Convention Center for 2 adults* - Daily breakfast for 2 adults and 2 kids under 6 years old *additional fees for extra adult and kid applies New Year Staycation with "Chrisye" Tribute Concert
Show 6 photos
Westin Deluxe, 2 Double Beds
2 Twin Beds
420 sqft
City view
Private Bathroom
Flat-screen TV
Dryer
+
More details
This double room has a bathrobe, air conditioning and tile/marble floor. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay New Year Staycation with "Chrisye" Tribute Concert Step into 2025 at the finest hotel in Surabaya. Turn back in nostalgic times when the legendary Chrisye songs were performed by Andien, Warna, Pagi Boeta, and Seraphim Orchestra. Inclusion: - New Year 2025 "Chrisye" Tribute Concert and Gala Dinner at The Westin Grand Ballroom & Convention Center for 2 adults* - Daily breakfast for 2 adults and 2 kids under 6 years old *additional fees for extra adult and kid applies New Year Staycation with "Chrisye" Tribute Concert
Show 10 photos
Westin Club, King Size, Club Lounge Access
1 King Size Bed
420 sqft
City view
Private Bathroom
Flat-screen TV
Dryer
+
More details
This double room has air conditioning, tea/coffee maker and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay
Show 9 photos
Westin Club, 2 Double/2 Queen, Club Lounge Access
2 Queen Size Beds
420 sqft
City view
Private Bathroom
Flat-screen TV
Dryer
+
More details
Welcome to the Westin Club, where you can enjoy access to our exclusive Club lounge and indulge in the comfort of our spacious double guest room with two queen size beds. With a stunning city view, flat-screen TV and luxurious amenities, this room is perfect for a relaxing stay.
Show 5 photos
Westin Deluxe, King Size
1 King Size Bed
420 sqft
City view
Private Bathroom
Flat-screen TV
Dryer
+
More details
This double room has a tea/coffee maker, tile/marble floor and bathrobe. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay New Year Staycation with "Chrisye" Tribute Concert Step into 2025 at the finest hotel in Surabaya. Turn back in nostalgic times when the legendary Chrisye songs were performed by Andien, Warna, Pagi Boeta, and Seraphim Orchestra. Inclusion: - New Year 2025 "Chrisye" Tribute Concert and Gala Dinner at The Westin Grand Ballroom & Convention Center for 2 adults* - Daily breakfast for 2 adults and 2 kids under 6 years old *additional fees for extra adult and kid applies New Year Staycation with "Chrisye" Tribute Concert
Show 7 photos
Junior Suite
1 King Size Bed
Free wifi
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Show 6 photos
Deluxe, King Size
1 King Size Bed
Free wifi
Minibar
Flat-screen TV
Refrigerator
x4
+
x3
More details
Show 9 photos
Executive Suite
1 King Size Bed
Free wifi
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Show 9 photos
Club, 2 Double Beds
2 Double Beds
Free wifi
Minibar
Flat-screen TV
Refrigerator
x4
+
x3
More details
Guest reviews
9.2
152 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Danial
10
December 2024
5-Star Review for The Westin Surabaya Our stay at The Westin Surabaya was nothing short of perfect! The rooms were impeccably clean and incredibly comfortable, providing the perfect environment to relax and unwind. The dining experience was exceptional—Magnolia and the Club Lounge both offered incredible food that exceeded our expectations. A special thanks to Tiwi and Mila from the Club Lounge for their outstanding hospitality. Their attention to detail and genuine care made us feel truly valued. Additionally, chefs Haris and Nasrulloh went above and beyond by preparing exclusive meals for us that weren’t even on the menu. Their culinary expertise and personalized service were unforgettable. These individuals made our stay extraordinary and set a new benchmark for hospitality. Out of all the hotels we’ve stayed in worldwide, The Westin Surabaya stands out as the best. We can’t wait to return!
Norhayati
10
December 2024
Loved many aspects of my stay - beautiful interior decor, clean & spacious rooms, proximity to the shops & the fabulous staff! 😊 The hotel staff are attentive to detail & will go the extra mile, which is especially important since I had an elderly parent on a wheelchair in my travel group. Truly appreciate the efficient transport arrangement by the concierge, the signature welcome at reception, the cute elephant towels by housekeeping and the accommodating staff at Magnolia & Club Floor! I would definitely choose to stay at the Westin again when in Surabaya!
Breakfast was a nice spread of local & international cuisine. However, I would prefer the cooked food to be hotter. Also wish the traffic situation (going back to the hotel in the afternoon) would improve somehow.
Gunarto
9.1
November 2024
Location, cleanliness, comfy bed, big-nice bathroom, especially the water from the shower area stays in the shower area, easy access to the mall..
The air circulation from the air-condition machine in our bedroom (Executive room), is a bit windy ..., got to turn the A/C off first before sleeping... We only use the A/C from the living room which is cold enough to make our bed-room breezy-cool-air feeling during the night.. Good quality meals from the room service, just a bit pricey ..
Baskara
10
February 2023
You can feel hospitality ambience immediately right when you step out from your car. In my birthday, they even created a tiny surprise by request. I have no complaints for the rooms and all facilities, they are amazing city hotel. And especially, the Staffs, they did a great job and make us feel really appreciated and welcomed.
Only a little improvement for the breakfast menu, the potato wedges, it was a bit overcooked I think. But overall, still, a great experience we had there. Will come back someday.
Mogamat
10
September 2023
The breakfast was amazing, huge variety to choose from, every staff member made you feel comfortable and made sure you are well taken care of and served upon. The staff in the entire hotel is friendly, from the concierge to the check-in to the cleaners. They made our stay memorable and we will certainly be back.
Jacqueline
10
April 2024
The hotel is super cleannn, comfortable, the services are super excellent and the staff is very warm and make us feel so special. Dirwct access to pakuwon mall as well. For sure this hotel will be my number 1 favourite hotel in Surabaya.
None,everhthing is perfect
Fanny
10
July 2024
We absolutely love everything about Westin Surabaya and we would definitely come back and stay at the Westin Surabaya next time. Best buffet breakfast, well maintained facilities, friendly and helpful staff, great location above the mall.
Yogi
10
November 2022
Superb! The best hotel I've ever stayed in Indonesia - easily beats all those 5 stars hotels in Jakarta. No more words for the excellent facility, but the true highlights is the staff - very professional and kind!
Nothing.
Fred
10
July 2024
Really nice place to stay, room was very clean and spacious. Facilities were great, staff was friendly and breakfast was excellent.
Jeremy
9.1
January 2025
Fantastic location. Staff are friendly and helpful.
Everything is ok. Would be better if the gym is more well equipped. But nonetheless, the hotel is good
Points of Interest Around The Westin Surabaya
Airports
Juanda International Airport
9.8miAbdul Rachman Saleh Airport
44.1miAirports
Juanda International Airport
9.8miAbdul Rachman Saleh Airport
44.1miRestaurants
Magnolia
Cuisines
- American
- Cantonese
- Chinese
- Japanese
- Thai
- Vietnamese
- Local
- Asian
- International
Ambiances
- Modern
Sky Lounge
Cuisines
- American
- Cantonese
- Chinese
- Japanese
- Thai
- Vietnamese
- Asian
- International
- European
Ambiances
- Modern
- Romantic
Pools
Location
- Outdoor
Age restrictions
- All ages
Availability
- All season
Location
- Outdoor
Age restrictions
- Kids only
Availability
- All season
Amenities of The Westin Surabaya
Spa/Wellness packages
Free parking
Kids' club
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free wifi
Room service
Fitness center
Air conditioning
Kid-friendly buffet
Bar
Sun deck
Parking On Site
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Beach chairs/Loungers
Elevator
View
Bathtub
Upper floors accessible by elevator
Free toiletries
Amenities of The Westin Surabaya
Accessibility
Bathroom emergency cord
Entire unit wheelchair accessible
Toilet with grab rails
Upper floors accessible by elevator
Wheelchair accessible
Activities
Bicycle rental
Cooking class
Golf course
Live music/Performance
Nightclub/DJ
Themed dinners
Bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Indoor play area
Kids' club
Food & Drink
Bar
Breakfast in the room
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Express check-in/out
Invoice provided
Private check-in/out
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Executive lounge access
Facilities for disabled guests
Family rooms
Hypoallergenic room available
Non-smoking rooms
Room service
Soundproof rooms
Internet
Free wifi
Kitchen
Cleaning products
Coffee machine
Dining table
Electric kettle
Living Area
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Radio
Telephone
TV
Outdoors
Sun deck
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Clothes rack
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Back massage
Beach chairs/Loungers
Couples' massage
Fitness
Fitness center
Foot bath
Foot massage
Full-body massage
Hand massage
Head massage
Kids' pool
Massage
Massage chair
Neck massage
Outdoor swimming pool
Personal trainer
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
City view
Pool view
View
Stay rules - The Westin Surabaya
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Free public parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
Children 13 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Extra bed upon request
$52 per child per day
3+ years
Extra bed upon request
$52 per person per day
The price in IDR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Visa,
JCB,
American Express,
Mastercard,
Discover,
Cash only
This property accepts cash.
Check-in / Check-out
Pets
Internet
Age restrictions
Curfew
Parking
Reservations
Children and beds
Cards accepted at this property
Frequently Asked Questions - The Westin Surabaya
At what times are check-in and check-out at The Westin Surabaya?
Your reservation at The Westin Surabaya includes a check-in time of 03:00 PM and a check-out time of 12:00 PM.
Is free parking available at The Westin Surabaya?
Yes, there is parking available at The Westin Surabaya. The hotel offers free on-site public parking, and there is no need to make a reservation for parking.
What's the nightly rate at The Westin Surabaya?
Accommodation at The Westin Surabaya starts as low as $150. Rates could differ based on your room selection and dates. Ensure to enter your dates for the most accurate pricing.
What are the room types available at The Westin Surabaya?
The Westin Surabaya offers a range of room types including the Westin Deluxe, Executive Suite, and Westin Club. These rooms are non-smoking and can accommodate 2 adults and 1 child. Bed sizes vary with options of 2 Double beds, 1 King bed, or 2 Queen beds. The room sizes range from 420 sqft to 1044 sqft.
What are the main attractions at The Westin Surabaya?
Guests at The Westin Surabaya can enjoy a variety of leisure amenities during their stay. They can relax and rejuvenate with spa and wellness packages, as well as indulge in massages and other spa treatments at the hotel's spa. Families with children can spend time at the kids' club and the kids' pool. Fitness enthusiasts can make use of the fitness center and even hire a personal trainer. There is also a golf course available for guests who enjoy the sport. The hotel also offers opportunities for leisure activities such as renting bicycles and participating in cooking classes. In the evenings, guests can enjoy live music and performances at the hotel. Additionally, guests can dine at the various restaurants on site, including Magnolia and Sky Lounge, which offer a wide range of cuisine options. The hotel also features multiple outdoor swimming pools, including a pool exclusively for kids.
Does The Westin Surabaya have a pool for guests?
The Westin Surabaya has three pools. Pool 1 and Pool 2 are available year-round and located outdoors, with no age restrictions. Pool 3 is also available year-round and located outdoors, but it is only for kids.
Does The Westin Surabaya feature its own restaurants?
Yes, the Westin Surabaya has two on-site restaurants called Magnolia and Sky Lounge. Magnolia offers a modern ambiance and serves a variety of cuisines including American, Cantonese, Chinese, Japanese, Thai, Vietnamese, Local, Asian, and International. Sky Lounge offers a modern and romantic ambiance with a menu that includes American, Cantonese, Chinese, Japanese, Thai, Vietnamese, Asian, International, and European dishes.
Does The Westin Surabaya accept credit cards and cash payments?
Yes, The Westin Surabaya accepts credit cards such as Discover, Mastercard, JCB, Visa, and American Express. Additionally, cash payments are also accepted.
Featured hotels
Featured hotels
Cities nearby
Popular cities