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8.8

311 reviews

Shangri-la Surabaya

Shangri-la Surabaya

Jl. Mayjend Sungkono 120, Surabaya, 60256, Indonesia

Reservations:

+1-833-728-2041
, 

Choose dates to view prices

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Shangri-la Surabaya

Welcome to the luxurious Shangri-la Surabaya! Located in the vibrant city of Surabaya, Indonesia, this 5-star hotel offers a truly unforgettable experience. Situated just 3.7mi from the city center, you'll have easy access to all the exciting attractions and activities that Surabaya has to offer.

With 311 reviews, the Shangri-la Surabaya is a highly regarded hotel that guarantees exceptional service and a memorable stay. Prices start from just $78, making it an excellent choice for travelers seeking luxury at an affordable price.

This hotel is packed with fantastic amenities to ensure your stay is nothing short of extraordinary. From a beautiful outdoor swimming pool and spa facilities to a kids' club and tennis court, there's something for everyone at the Shangri-la Surabaya. The hotel also offers a delicious breakfast and has a restaurant and bar onsite, perfect for enjoying a meal or drink in a stunning garden setting.

Indulge in luxury and convenience at the Shangri-la Surabaya. Book your stay now and experience the best of Surabaya!

When it comes to relaxation and fun in the sun, the Shangri-la Surabaya has you covered with not one, but two outdoor pools. Whether you want to take a refreshing dip or lounge by the water with a good book, these pools provide the perfect backdrop for a day of relaxation. Pool 1 is available to guests of all ages, while Pool 2 is exclusively for kids, complete with a shallow end for their safety. So, no matter your age, there's a pool for everyone to enjoy.

Hungry after a long day of exploring Surabaya? Look no further than Jamoo, the onsite restaurant at the Shangri-la Surabaya. With a family-friendly and modern ambiance, Jamoo offers a wide range of international cuisines to satisfy your appetite. From local Indonesian dishes to international favorites, you'll find something to please every palate. So gather the family or enjoy a romantic meal for two in the beautiful setting of Jamoo.

At the Shangri-la Surabaya, convenience is key. That's why the hotel accepts multiple payment methods to accommodate your needs. Cash is accepted, but if you prefer to pay with a credit card, you'll have plenty of options. Visa, Mastercard, Diners Club, American Express, JCB, and UnionPay are all accepted at this luxurious hotel. So go ahead, choose the payment method that works best for you and enjoy a worry-free stay at the Shangri-la Surabaya.

Closest airports

Juanda International Airport

7.8mi

Abdul Rachman Saleh Airport

44mi

Most popular amenities

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Waterslide

Spa

Sauna

Air conditioning

Hot tub

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Parking On Site

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Landmark view

Elevator

Playground

Picnic area

Garden

View

Free toiletries

Bathtub

Upper floors accessible by elevator

Rooms

Horizon Executive King Room in Shangri-la Surabaya

Show 4 photos

Executive, Horizon View

1 King Size Bed

525 sqft

Landmark view

City view

Private Bathroom

Bathtub

+

More details

Experience the breathtaking views of the city and landmarks from our spacious Horizon Executive King Room, featuring a private bathroom, bathtub, and a comfortable king size bed. Enjoy the convenience of amenities such as a flat-screen TV, minibar, and coffee maker, all in a smoke-free environment.

Horizon Deluxe King Room in Shangri-la Surabaya

Show 4 photos

Deluxe, Horizon View

1 King Size Bed

375 sqft

Landmark view

Garden view

City view

Private Bathroom

+

More details

Indulge in the spaciousness of our Horizon Deluxe King Room, offering panoramic views of the city, garden, and landmarks. This double room is perfect for a family getaway, featuring a king-size bed, private bathroom, and modern amenities like a flat-screen TV, minibar, and air conditioning.

Deluxe King Room in Shangri-la Surabaya

Show 4 photos

Deluxe, King Size

1 King Size Bed

375 sqft

Landmark view

Garden view

City view

Private Bathroom

+

More details

Indulge in the comfort and luxury of our Deluxe King Room, which features a spacious 377 sqft area with breathtaking landmark, garden, and city views. This room is perfect for families, accommodating 2 adults and 2 children, and includes amenities such as a private bathroom, minibar, flat-screen TV, and air conditioning.

Executive Suite in Shangri-la Surabaya

Show 4 photos

Executive Suite

1 Sofa Bed

1 King Size Bed

905 sqft

Landmark view

Hot tub

Garden view

City view

+

More details

Our Executive Suite offers a spacious and luxurious experience with its 904 sqft size, accommodating up to 3 adults and 2 children. Enjoy stunning views of the landmark, city, and garden, along with exclusive amenities like a hot tub/Jacuzzi and a private bathroom with a bathtub.

Show 3 photos

Deluxe, King/Double

1 King Size Bed

1 Double Bed

390 sqft

Balcony

Minibar

Flat-screen TV

x6

+

x3

More details

Deluxe is 388 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, desk, satellite tv , cable tv, tea and coffee making facilities , safe, bathrobes, and slippers.

Club Deluxe, 2 Twin Beds, Horizon View

2 Twin Beds

540 sqft

Wheelchair accessible

x4

+

x3

More details

Horizon Club Deluxe 2 Twins is 538 square feet and is Wheelchair-accessible with a Disability-friendly bathroom.

Show 4 photos

Deluxe, Twin, Horizon View

1 Twin Bed

375 sqft

Free wifi

Minibar

Flat-screen TV

Refrigerator

+

More details

Executive King Room in Shangri-la Surabaya

Show 4 photos

Executive, King Size

1 Queen Size Bed

525 sqft

Landmark view

Garden view

City view

Private Bathroom

x4

+

x3

More details

Deluxe Twin Room in Shangri-la Surabaya

Show 4 photos

Deluxe, 2 Twin Beds

2 Twin Beds

375 sqft

Landmark view

Garden view

City view

Private Bathroom

x10

+

x6

More details

Show 3 photos

Deluxe

1 Twin Bed

Balcony

Minibar

Flat-screen TV

+

More details

Show 2 photos

Presidential Suite

1 King Size Bed

Wheelchair accessible

+

More details

Show 2 photos

Suite

1 King Size Bed

Wheelchair accessible

+

More details

Guest reviews

8.8

311 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇸🇦

Uluc

10

November 2024

Guest Relations Frisca and Duty Manager Benny and overall fo team and executive lounge team was very helpful

The executive lounge was super poor and limited. Food of the night and soup of the night was same in breakfast Following the night before. Their breakfast especially selection is very limited and drinks as well. I trust its not a big issue but its a very constructive feedback. The service was exceptional as staff

🇧🇪

Remi

8.2

July 2024

Amazing hotel with a top service level. Very friendly helpful geniune staff! Wow! The BBQ was just TOP! I asked to grill my meat ‘saignant’/medium rare & it was just perfect! Thank you for the great experience! Well deserved 4/5! The breakfast was extended and delicious. We also liked the authenticity of the Hotel. Very local support and local feeling.

They need to change their flatirons. I had an urgent meeting and I received 2 broken irons. After all. Kind that they ironed my shirt! Must be said also

🇨🇦

Digi-sat

10

February 2024

Absolutely the best attentiveness and caring of guests from one of the most beautiful and traditional luxury hotels in Indonesia. Management understands that flexibility and generosity goes a long way for all guests staying at this hotel. That combined with one of the best lounges of probably any hotel in the world and you have a winning combination. I always enjoy my special stays at this hotel. Whether for business and/or a little relaxation, the staff at this Shangri-la in Surabaya make you really feel like a valued customer. This is what the experience should be like at every hotel but unfortunately is not always the case in this world. I'm pleased to know that it still exists at this little gem Shangri-la in Surabaya. Thank you to all the staff for making my stay so enjoyable.

🇩🇰

Delfina

10

June 2023

Top class hotel. The staff is great, attentive, polite and very nice and professional. The facilities are amazing, the pool is good, the gym has everything you need, the spa service is also amazing! The food options are also very good, I tried the Japanese restaurant and it was amazing! The room size is also spacious, the bed was extremely comfortable, it is clean and tidy. I loved my stay at the Shangri La and hope I can comw back soon!!!

Only comment is that breakfast in my opinion, has a lot of Indonesian and Chinese food, and is lacking a bit of options for Continental breakfast type of people.

🇮🇩

Prabowo

8.2

January 2023

The room is nice.

For suite room guess, you should provide special car parking space or free vallet. The electric socket in the Bali suite is very troublesome. Luckily I bring my Swiss knife to deal with this unfamiliar socket. Sure I prepared to deal with international electric socket when I go a broad, but it is not a pleasant surprise to find this 3 head electric socket in a hotel room in Indonesia. You should replace this with 2 head electric socket like any other place in Indonesia, because..... your hotel is in Indonesia... Right??? 😁😁😁 The brekfast menu in executive lounge is too limited. When we try for welcome drink/cocktail at arrival, the pastry/ cookies already gone. Only coffee available The staff are very friendly and helpful.

🇳🇱

Arthur

8.2

November 2024

Very nice rooms, great facilities and excellent restaurants on site

Everything was good, but compared to other luxury hotels in Indonesia the breakfast options were a little light

🇬🇧

Megan

9.1

September 2024

We were in Surabaya for the Mount Bromo tour and the Shangri-la was the perfect base to relax and recover. Rooms were comfortable and spacious. Staff were friendly and helpful.

Minor point but the cleanliness of the rooms was slightly below the standard expected of a Shangri-la

🇧🇪

Remi

10

July 2024

Amazing restaurant with an top service level. We asked to fix our train tickets! They did a great job with this! The BBQ was just TOP! I asked to grill my meat ‘saignant’ & it was just perfect! Thank you for the great experience! Well deserved 5/5!

I didn’t like leaving. But back in 4 days 💪🏼

🇮🇩

Michael

9.1

October 2023

The lounge,bed, room, pool and staff. Evening cocktails and canapes Great Breakfast selection. The quietness.

I think the hotel still allows smoking in the reception lounge and club floor and as such both areas have a distinct smell. They have extractors and purifiers to get rid of the smell, but it does not work completely.

🇿🇦

Fisherbrain

10

December 2023

I liked the option of accessing the horizon lounge. All the staff was excellent in the service delivery, a special mention to Diana and Sania for making our visits so special !! See you next year !! Was the peace I needed to get things done.

n/a

Points of Interest Around Shangri-la Surabaya

Airports

Juanda International Airport

7.8mi

Abdul Rachman Saleh Airport

44mi

Restaurants

Jamoo

Cuisines

  • International

Ambiances

  • Family Friendly
  • Modern

Pools

Location

  • Outdoor

Features

  • Shallow end

Age restrictions

  • All ages

Availability

  • All season

Location

  • Outdoor

Features

  • Shallow end

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Shangri-la Surabaya

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Waterslide

Spa

Sauna

Air conditioning

Hot tub

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Parking On Site

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Landmark view

Elevator

Playground

Picnic area

Garden

View

Free toiletries

Bathtub

Upper floors accessible by elevator

Stay rules - Shangri-la Surabaya

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Shangri-la Surabaya

When are the check-in and check-out times for Shangri-la Surabaya?

Please note, when staying at Shangri-la Surabaya, the check-in times are from 02:00 PM up to 11:00 PM and check-out should be completed by 12:00 PM.

Is there parking available at Shangri-la Surabaya?

Yes, there is parking available at the Shangri-la Surabaya hotel. Guests can enjoy the convenience of on-site, public parking, which is free of charge. Additionally, there is no need for guests to make reservations for parking.

What are the rates at Shangri-la Surabaya?

Shangri-la Surabaya offers accommodations starting at $78. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.

What types of rooms does Shangri-la Surabaya offer?

At Shangri-la Surabaya, the hotel offers several types of rooms including Horizon Executive King Room, Horizon Deluxe King Room, Deluxe King Room, Executive Suite, Executive King Room, and Deluxe Twin Room. All rooms are non-smoking and can accommodate 2 adults and 2 children, except for the Executive Suite which can accommodate 3 adults and 2 children. The bed sizes range from King size to Queen size for the double rooms, and there are Twin beds available in the Deluxe Twin Room.

Which amenities can guests enjoy at Shangri-la Surabaya?

At Shangri-la Surabaya, guests have a variety of leisure amenities to enjoy during their stay. They can indulge in spa and wellness packages, relax at the outdoor swimming pool, or have fun at the kids' pool with a waterslide. The hotel also offers a spa, sauna, hot tub, and tennis court for guests to unwind and stay active. For families, there is a kids' club and playground available. Guests can enjoy a meal at the on-site restaurant, Jamoo, which offers a family-friendly and modern ambience with a variety of international cuisines. There are two pools available for guests. Pool 1 is open all year-round and has no age restrictions. Pool 2 is also open all year-round but is exclusively for kids, featuring a shallow end for their safety. Overall, guests can make the most of their time at the hotel by taking advantage of these leisure amenities.

Does Shangri-la Surabaya feature a pool area?

The Shangri-la Surabaya has two pools available. Pool 1 is an outdoor pool that is available for all ages. Pool 2 is also an outdoor pool, but it has age restrictions and is only for kids. Additionally, Pool 2 has a shallow end. Therefore, the hotel does have a pool.

Is there an in-house restaurant at Shangri-la Surabaya?

Yes, Shangri-la Surabaya has a restaurant called Jamoo on site. Jamoo offers a family-friendly and modern ambiance, serving international cuisine.

Does Shangri-la Surabaya accept credit cards?

Yes, Shangri-la Surabaya accepts credit cards. They accept Visa, Mastercard, Diners Club, American Express, JCB, and UnionPay. Cash payments are also accepted.