The location is perfect . Hotel is on the river beautiful setting. The breakfast is fabulous and breakfast area is managed so well and selection is fabulous. The beds are very comfortable and spacious. Room spotless. All staff are very friendly helpful and nice..

. We usually stay in this hotel twice a year and are allways very happy.We booked a table in the restaurant for the 2nd night of our stay. Unfortunately the evening did not come up to the standard of service we received in the restaurant in the Radisson on previous stays. It was disappointing.There was a concert on which left extra pressure on the staff in the restaurant and chefs. Staff were doing their best under the circumstances. Management would need to review how the people that are staying in the hotel are looked after and also that the staff are considered.. We love to stay in this hotel and this one negative experience will not put us off. We will stay again and look forward. to the next stay.

The breakfast was a disappointment..I had never been before and no staff explained that you had to queue for everything. You tea coffee toast cuttlery ketchep ect.. I was back up and down from my seat 6 times before I could sit down and eat. I found that annoying. I cook every day at home I would have liked and did expect that that my coffee would at least be served to me and cutlery on the table. Nothing was explained and other customers were helping each other as to where things were. In terms of food. The scrambled eggs were runny and off putting. The breakfast experience would discourage me from staying again. Or else I would stay and not get the breakfast.

Breakfast mentioned above

Last time we stayed here the outdoor space was amazing the big comfy chairs and umbrellas the deck area was beautiful. but because the was a function on both days part of the deck area was blocked off so we ended up sitting on becnchs no umbrellas so sitting in the sun no shade pity really. The room we got was river view but on the inside corner of the hotel room 119 but unfortunately the room beside us which had full time residents was so close we had to keep the curtains closed. Rooms we’re okay bit dark could do with a freshing up. second day we stayed out of the hotel due to the function. Breakfast nice except for the undone sausages both mornings overall though it was okay

Rooms bit dark maybe if we had the curtains open might not have been as bad. Friday morning there was builders working from 6:30 drilling 😩

Excellent Location. Great variety for Breakfast.

The room was cold on arrival. noise from traffic could be clearly heard as if the traffic was in the room. I think the swimming pool was a bit tricky as the steps of the pool were built into the wall of the pool and you have to walk in backwards and hold on to the bars tightly. Not great for me as I had an injured knee. One of the customers in the pool had to explain where the steps were. The person that was at the desk should have explained this. I wasn’t asked if I had been there previously and I did go to the pool area using a walking stick so in my opinion that was disappointing.

The location was excellent. Staff at reception were super nice especially Lauren who looked after us very well. Turlay in the restaurant at breakfast was fab, such a lovely, warm, friendly lady. Room was basic but very comfortable and spacious.

Room was very warm, but they did provide a fan when we requested one. Unfortunately, the pool was closed for maintenance during our stay, which was a pity, but they did give us complementary use of local pool facilities which was superb with a large outdoor playground!

Most of the staff were great with accomodating my needs with only a few blips. The hotel accommodated my need for an Accessible Family Room in a very proactive way and provided almost everything.

There is no way for deaf patrons to contact Reception from the room. My son's breakfast contained eggs- which I had highlighted was one of his allergies. The days I struggled with my mobility there was no understanding from the staff on duty about accessing breakfast even though we had paid for breakfast.

proximity to shopping and river walks clean and very quiet at night Er had a friendly welcome but even though we were at least half an hour early, we had to wait over an hour before our room was ready. we were upgraded to a junior suite though and given a complimentary drink do that was great. the swimming pool was lovely and clean and we had it to ourselves for at least 45 mins before a family land two couples joined us. the steam room and sauna were clean and well kept.

close proximity to town pubs as people flocked from there to the hotel after the pubs closed and it was noisy and a bit messy with people too drunk and doing g the usual unpleasantries associated with drunkness. three was a two day concert with a 6 piece band, The Whistling Donkeys in the hotel so maybe that explains the excessive movement and a bit of a slow service in the bar and restaurant the next day.

The staff were so friendly and professional. The food was delicious and all my special dietary needs were met with no problem. Our room was spacious and very comfortable. We attended a concert here and the venue was well spaced out & set up. A very special mention to Manuela in the bar..an absolute gem. She went out of her way for us and is an asset to the hotel. An absolute lady and so good at her job. Thank you

A minor issue...our room was near the front of the hotel & it was noisy at times during the night, this was after 1.30am. Probably people out the front having a smoke or coming back in a taxi. Otherwise our stay was faultless and we would definitely return.

Our room faced onto the main entrance to the hotel. Sadly a number of gursrs, or party revellers chose to smoke and chat outside the doors,which is all very well, but how inconsiderate it is to chat loudly, laugh and sing up to 5am. We were left shattered in the morning which is not good when we had a long onward journey. Why oh why didn't the hotel give us a room in a quieter part of the hotel and give the rooms on that side of the building to those wanting to smoke, chat etc into the small hours?

I loved virtually everything. Friendly, efficient, professional, immacutely attired staff at every level in every department. General decor ultra modern but comfortable, both interior and patio area. Rooms perfect. Food absolutely beautiful and value for money. At every opportunity the staff went the extra mile. It made a huge impact on our stay. Real value for money.

Prefer the term room for improvement. The room key card kept going dead on us. I would hazard blaming hardware/software.