Modern and clean. Plenty of parking. Staff very friendly. Excellent location for shoreside walks and amenities.

Breakfast on days when a coach party was staying was bit of a hassle. There were times when it was obvious that they were struggling to keep up with demand and they also ran out some options a couple of times. Cannot fault the staff as they did a great job to provide service in the busy times. Also coach parties should not be allowed to park their vehicles across the bays taking up 5-6 spaces.

Location and sea views. Room had everything I needed. £5 towards a free drink incentive if you didn’t require room to be cleaned. Food was good. English breakfast was on the greasy side for me. Great chat with the manager from Northamptonshire 👍🏻 Recommended friends and family.

Unfortunately lack of staff who gave booking in priority to a coach full of people though we arrived at the same time many passengers still on the coach. I had to speak out otherwise I would have been there for hours. Expensive for a solo traveller - would like to see discounted rates or more incentives. Checked out Friday 12th July just before 6am - no one around and doors to Ayres lounge locked, left key on reception desk.

Location is good for North. Great beach nearby ( walkable and flat ) and small lake with a decent park too for kiddies. Town close and only a short walk for a lot of decent shops, cafes and supermarkets. Staff great. Breakfast good. Nice bacon. Lots of options including fresh fruits. Has a posher vibe and feels a bit higher standards than a lot of the UK chain-stays. For the TT races would be very good I imagine for the bike enthusiast. Close to the harpin ( 5 min rode ) and sulby straight ( 10-15 min ride ) Free parking and a decent amount of parking also. Cosy beds. Decent rooms. Good bath tub for a soak or a shower over the bath with a shower curtain. Definitely a sound choice if you need to be based in the north of the island and away from Douglas

Power in room surging off and back on every so often, most probably because of the stormy weather. This meant the TV would randomly switch on in the late of night with volume. Hmmm..had to pull the power cord out. Room swap not really a solution either as it was all over..... but it was storm Isha.

Location is very good beautiful views stunning views should I say right next to Ramsey Beach when we arrived we were greeted with warm and friendly staff I would definitely go back because new owners because they has very bad views they have now got rid of the bad staff

When breakfast menu states all food is grilled and find out it is all deep friend lots of grease then this isn't good I complained as husbaband has a stomach condition and he cant eat deep fried food but then being told by the waitress on tues morning it wasnt deep fried was an insult

Everything was excellent from booking in to booking out. All the staff were very attentive and helpful. The room was very comfortable and the hospitality tray was very good, together with various information leaflets. The view from the window over Mooragh Park was really nice. There was a very good selection for the breakfast, which was served in the main function room.

The only thing that I would mention is that the breakfast items were not very hot, but the service was excellent.

The hotel was right on the beach & accessible for all routes across the island. It was a 10 minute walk to the town centre. We had a nice view of the bay and fields opposite. The Staff went out of their way to help us, and were very friendly. They were particularly obliging when it was my husband's birthday, by decorating our breakfast table to surprise him! ( thank you) .

Nothing in particular, the hotel was as we imagined. Prices in the restaurant were pissibly a little high for the standard of food served, we only ate there once. Staff numbers weren't very high, & in fairness to them, they could have done with a few more on for the morning rosta, especially after the wedding & party events, (Friday & Saturday) purely to help them..they had to work very hard at breakfast time to serve all the guests, but they did this with good grace, despite a couple of grumpy, demanding guests. ( not us!!)

Nice room with view of sea and park. Problem on arrival with upper floor room and lift failure not accessible for disabled partner; new room allocated but some problems with door lock eventually sorted out. Very friendly and helpful staff.

We were not advised that gratuities would be added to the bill and gave cash to those who served us particularly well. Amazed that planning permission was given for a building which has nothing in common with the architecture of the Victorian buildings along the promenade.

Restaurant (for dinner) was good, maybe not fulfilling expectations for a congress with high rated guests. Tea with cookies in the lounge was perfect. Room OK, could provide more working space, especially when 2 people are both on work.

Where the hotel is placed was fine, nice view on the lake and part of the village and nature, as well as the sea. Hotel not too far from the village to go with or without car. The weather was nice as well. The personell was friendly and willing to help! That was great. We enjoyed our stage.

Hotel was clean and comfortable and provided everything needed for a nice stay. Staff were super friendly, knowledgeable and eager to assist. Enjoyed the £5 bar voucher given when I chose not to have my room serviced on day two, brilliant idea. Bedroom was very well equipped, clean, fresh and comfortable bed, I had a sea view room, wonderful to wake up to. Breakfast was nice with fresh hot food brought out regularly and a nice selection of cereals, fruit and continental choices. A perfect base for our needs and we will return.

A little disappointed with the one evening meal we had in the Lake View restaurant but not bad enough to complain about.

Loved our room maid who was always polite, knocked, and asked if we needed things. Loved the staff who were smiley, welcoming and accommodating.

This was very poor. I could not access my laptop in the room, and so could not attend any of my sessions using zoom, or access work emails. This has to be addressed in this day and age.