We were just thrilled with the hotel. The meals were excellent. The staff were extremely generous with us, even providing us with water bottles, wine, chocolates and luxury soap. We were especially grateful and impressed that we were permitted to stay on the grounds even after we had checked out. We definitely took advantage of that and spent two more hours at the pool. The hotel staff kindly held onto our bags.

The refrigerator in our room didn't work well and we had to throw out some food when we left.

Hacienda Forest View Hotel is a fantastic place! I have been there with my wife + 1. Everything is incredible! Starting from the food, WIFI, and the staff (Specially Liora from reception) → but really everyone was pleasant! The swimming pool is beautiful with many places to enjoy and relax together with a great landscape. In addition, the landscape area inside the hotel is amazing! many places to relax and enjoy nature together with great food, great service, and facilities such as a basketball court, MiniGolf, and other activities for kids and adults.

The hotel has recently been refreshed since I was there 4 years ago and the new manager is working hard on customer service which has improved a lot. Still need to work on some staff but way better under new management. The grounds are beautiful with a great pool and spa area. I love the location it's perfect for me being close to my friends house.

Still need to work on friendliness of some staff. Front desk are great but others still need work.

I booked the Hacienda as I was looking for a hotel in the north of the country to have a relaxed weekend in after running th Tiberias marathon. The Hacienda is a slightly older hotel which I felt was reasonably priced in comparison with the top tier hotels in that part of the world. I wanted something that was kosher and included half board, and would be comfortable. Check in was friendly and fast. Meals were tasty with an excellent variety of dishes on offer. Nothing that was absolutely superb but certainly very solid. Room was comfortable. Nespresso, kettle, big flat screen, Wi-Fi, large shower, safe. Grounds were pleasant. In short - very positive stay.

The hotel is a little dated and could use an update in certain areas. I'm sure that this will happen at some point but I figure that it's part of its charm. The room could have done with a sofa (it had two comfortable chairs). Bed linens were okay but not top notch. Facilities for kids (we did not have ours with us) were a little bit limited.

The location, the grounds, the room design were all very pleasing. The staff was courteous and willing to please.

There was a very unpleasant situation in the bathroom - the plumbing did not work properly. The water in the sink did not go down, sometimes dirt arose from the drain. In addition the flush in the toilet was too weak. When I used the toilet brush, to my horror, it was filthy from previous guests. Absolutely disgusting!!! It almost ruined our experience. We informed the staff immediately and it was taken care of in the morning at our requet. I would have thought that we would have received some kind of compensation for such a horrific experience. None was offerred.

Setting is beautiful, comfortable, idyllic. The surrounding mountains brought tranquility. The facility is east to navigate. Meals are excellent, especially breakfast. The pool is magnificent. The staff helped us and was cordial. We liked that they let us use the grounds and pool for the day that we checked out. We liked the multicultural atmosphere, Jewish and Arab families sharing a lovely hotel.

Some upgrading could be an improvement, but nothing was bad.

Most definitely the cleanliness of the room and bathroom were impressive, as was the layout surrounding the hotel; the greenery, huge pine trees, bubbling water with ducks, the sound of the howling Jackals, the green grass. Very relaxing.

To be honest, the food was tourist-class. We ate the evening meal only once but the breakfast was better once we found things. It was so spread out that we didn't find the juicers until the second day. There were no bowls on the shelf under the granola but I found some on the other side of the room by the bread. The second day for breakfast I only had granola with goat yoghurt which was vert good. Coffee was great.

Loved everything about this property. Rooms were clean and comfortable. Pool was amazing. Food was delicious with lots of choices. Staff are friendly and extremely client oriented. Kids activities every day and always different. This is my new favorite hotel. Didn’t want to leave.

There was nothing a didn’t like and in general I tend to be pretty critical.

The food was good, there's plenty of variety (breakfast and dinner) - each night something else. The grounds are spacious, and well kept. There were daily activities for children, which they enjoyed. The rooms were maintained daily.

There wasn't enough storage space in the room and the room itself was a bit cramped. The hotel should list the age range of activities offered on the schedule provided so families could plan accordingly - We waited around for a 4pm activity for our 5-year-old and in the end, the minimum age requirement was 6! such a waste of time.

I liked the fact that the first day the manager Amir called me personally to make sure I was happy and if I needed anything to please call him. I stayed here 4 years ago and he's really worked on upgrading the customer service and it's a lot better than it was. The location is great and the grounds are beautiful.

No complaints I had a great stay.