Location was great. Central to base out of for all activities. Good breakfast and the staff were friendly.

This area of the boardwalk where the hotel is located seemed to attract more homeless people and/or persons with substance issues than other areas we saw. While the variety of people certainly makes it interesting, it can be uneasy for families etc who are trying to vacation. No issues at the actual hotel though.

Great hotel for couples and friends. Great breakfast, friendly staff, nice room: comfortable beds and shower.

We have two small children (4 and 7) and we’re missing a pool. The location can be great right on Venice beach/ muscle beach, but not very suitable for young children. Not a lot of child friendly restaurants nearby although Great White across the hotel worked well for our family. The hotel has a great rooftop bar but after 8pm it’s not allowed for below audience 21 as they serve alcohol. So in summary great hotel for couple / friends getaway but would not recommend this hotel for families with younger children. Nearby Santa Monica is a more child friendlier option!

Location and staff were just really great. Nice room and all was great!

We came for the stay because of the rooftop hangout but it was closed because of Xmas so we missed that aspect. Understandable though

The location is amazing. Front desk staff were attentive and helpful. The extras available from the lobby (bikes, basketballs, towels, etc.) are a nice touch. We didn’t need the extras in the room, but it was nice to know that was all there if needed. Valet was always speedy.

The guest elevator was broken while we were there but we were allowed to use the service elevator so that was good. It was in the garage and a little slow, but not too bad. We tried to get a drink at the rooftop bar at 7:20 pm on Saturday night but were turned away because they were closed. That turned out ok also because we crossed the street to the Gjusta Grocer which was like visiting David’s Rose Apothecary in Schitt’s Creek. So cute!

Location was great for Venice Beach and a short drive from LAX. Room was huge, clean and comfortable. Bed was massive and much needed after an overnight flight. Staff were all very helpful in person, however were useless when contacted to discuss our booking via phone or email.

We contacted the property to try to advise them of our late arrival due to our flight to the US being cancelled, and we heard nothing from them - we messaged via the Booking app, emailed them directly. I also contacted them by phone - they couldn’t find our two night booking when we spoke and I was disconnected before we were able to inform them of the change of plans.

Spacious, very comfortable well equiped, nice, clean rooms; super helpfull staff, special thanks to Alejandra at the reception!). Bed is large, pillows are great. Beach towels provided

We stayed in expensive beacfront suit, because we wanted to enjoy the ocean view. Well, the beachfront suit looks at a parking lot and the ugly, dirty backyards of the beach front line shops. Strange people doing strange thing in parking lot. Really disappointing to see this instead of the ocean. Especially from 1st floor! (Which is for some reason numbered as 3xx) And there are no shades or black-out curtains on the window only ses-through sheer curtain! So after dark for sure everyone can see in your room and the lamp post in the parking lot is reflecting straight to your bed. (Maybe in higher floor it is better, and partial side views to the oceans have actually a nicer view) Breakfrast is nice but the place is super tiny so hard to find a table to sit.

It's a beautiful hotel with a warm, low-key vibe. Staff is friendly and chill. They provided beach towels and suntan lotion for the beach! Clean rooms that are cute and spacious. GREAT location. Cool rooftop views. Good water pressure in the shower. And the continental breakfast was consistently tasty. Will definitely return.

Minor gripe. We had a "partial view" beach room. Which. Yeah, technically. Last time I stayed in such a room at the Erwin, the view was visible from the bed - GORGEOUS. This time, the beach was visible if you walked to one far corner of the room. So, that was disappointing.

Great location, right where Barbie had skated, as demanded by the kids. Clean, really good sized suite for family. While the sofa bed, as in most hotels, was not comfy, the sofa itself was plenty large to sleep on. Lovely ocean view from balcony, which was good, because the much advertised roof terrace was charged as a rather eye watering extra. All the staff were very nice and helpful.

The shower/toilet was tiny (even for small people) and not very private which was not great in a suite for four. The kitchenette had not a single proper coffee cup or plate or cutlery, so a lots of disposables wasted. The balcony overlooked ocean behind a parking lot that seemed rather scary after dark. It was not a problem on the 5th floor, but I would not want to have been on 1st floor. Also made me appreciate the secure parking garage for the hotel (50 bucks a night, but this was advertised clearly and all the area hotels charged this)

Everything. The rooms, the extras (free bottled water, breakfast included, use of bikes, beach gear, sporting gear - just fabulous! The staff were phenomenal- kind and accommodating. Shout out to Frank, Khody, the breakfast girls and the big guy who loved talking sport with my big boy teenagers. Felt so relaxed, so at home but with all the perks of a top end hotel. Also super super super (like 100 steps) close to the beach. Loved it.

Guests that smoke in a non smoking hotel. Annoying.

This was our first time staying at this hotel, and we loved it. It’s a very modern hotel and exceptionally clean. The staff is just as wonderful. The hotel is located steps away from Venice Beach. We did choose the added on breakfast which had limited options, but we’re all delicious and freshly made.

It sounds silly to even complain about, but there is only one elevator, and it is a relatively large hotel, so often times we had to wait or walk up to the sixth floor, where our room was.