The hotel is classically historic and therefore radiates the elegance of another era. Anyone who loves such structures will be happy with the Hotel Excelsior. The views of the harbor, the sea, Capri and Vesuvius are sensational.

Unfortunately, the hotel is not as well maintained in many details as one would expect. It is the little things that detract from the positive overall impression. For example, crookedly hanging chandeliers or thick traces of limescale in the bathroom. The cleanliness also depended on the day, sometimes good, sometimes bad. That is a real shame for the hotel, it needs more attention to detail.

It was fabulous and the reception staff were an absolute delight , professional, friendly and polite , a young girl in particular whom we have mislaid her name was terrific in every aspect of her role . Reception staff were immaculately dressed and were eager to help plan and give information to any questions we had . The staff at breakfast were attentive and always smiling 5* all around . We have stayed in all the front hotels on the promenade and we would certainly come back again . Thank you for the attention to detail from arrival to vacating was an absolute pleasure to have stayed at The Eurostars in Naples .

The location, the size of the rooms, breakfast

The rooms need renovation, the furniture is very old fashioned and not in a good condition

Best location of all the bay front hotels. Views in both directions. Easy walk to Piazza Reale and Via Toledo. Very spacious room and private balcony. Large bathroom. Attractive public roof-top terrace for drinks and dining, and sitting out. Close to taxi rank. Helpful staff.

No fresh juices at breakfast, only sugary cordials. Shower above the bath, with uncomfortable narrow curved base making standing awkward. Complicated relay light switches in bedroom, which worked unreliably. Dreary upstairs bar and restaurant when terrace is not open because of the weather.

It's an old but well-kept hotel in front of the beach at the end of the boardwalk. Old buildings have some charm and qualities that new buildings miss. Yet, not everyone will be a fan. The room was spacious. The bathroom as well. Breakfast was fine but not amazing. It felt a bit empty for It's size, but that's actually an advantage. There are tons of touristic but nice restaurants in a walking distance. It's a bit far from the city center.

The price is a bit high for what you get. Maybe I'm getting older, but it was a bit challenging to find how to turn on and off some of the lights in the room.

A beautiful hotel in all respects. Fabulous large room with a beautiful bathroom in marble. We had a large balcony with great views and could look at Vesuvius from our huge comfortable bed. Lovely bed linen and towels and gorgeous-smelling gel, shampoo etc. Complimentary water and a box of little Italian pastries. Polite, helpful and friendly staff. The 7th floor roof terrace is stunning with views over the port to Vesuvius and round towards the Yacht Club. Stunning interiors with beautiful art, furniture and chandeliers - white tablecloths and elegant proper 'heavy' cutlery were appreciated. Very good breakfast. It was all very relaxing after the walking about in Naples! A really glamorous hotel in the old style. We loved our stay, it was a real treat.

We weren't very keen on the choice of food at the restaurant on the 7th floor. There were rather weird dishes and all I wanted was really good pasta or traditional Italian cuisine, but there was none!

The suite (312) was extremely comfortable, the view wonderful and the general hub bub outside really added to the experience; and yet surprisingly quiet when we slept. It’s close to many restaurants most of which we enjoyed. It’s own restaurant The Terrace was OK with great view but lacked something; the staff seemed disinterested. It’s close enough to the tourist sites and station to walk, particularly if the taxis are on strike again; and the hop on hop off bus orientates you well. The Reception staff were professional, friendly and solved every request we had of them. Our parting discussion was it was a super hotel to just come and relax in. A functioning bar would have added to it.

A bar and perhaps area to sit and have tea and a snack. The Terrace didn’t really work for that.

Location amazing and view from room from terrace was memorable! Spacious room with Old World typical decor and very authentic. Unfortunately, rain prevented time to enjoy the Garden Terrace on level 7. Must be breathtaking on a perfect day! We did enjoy a complimentary drink in Veranda Restaurant . Bar on main level closed for a private Wedding Event, but easily accommodated at Bar on level 7. Perfect location for last night in Naples before departure for US and Concierge ready at 5 am to order taxi for swift and easy transport to Naples Airport.

This was my fourth time staying at the hotel . The stand out for me, is the staff and especially Alessandro who works in the restaurant bar he never forgets my name , he remembers what I drink , that doesn’t happen often, and it makes me feel like I’m an old friend coming home . He went out of his way to make me feel special. I can’t tell you how much I appreciated it being a solo traveler. I also felt like I was seeing a friend again. Well done Alessandro. ❤️

I have nothing negative to say is the Hotel perfect no. I’m happy with it just the way it is. She’s a lovely old girl. (The hotel that is )🇮🇹

The staff was super helpful. We arrived and had to return a rental car; the staff was great in getting our luggage off-loaded quickly. We were going to Capri for a couple of days afterwards and the staff was very kind in storing our luggage while we were in Capri. The concierge was very helpful and amusing in making dinner suggestions. The hotel itself was a bit dated but the room was big, functional and quiet. The breakfast was excellent.

The hotel and its decor is a bit old and fusty, but that was the only negative.