Initially uncertain of the location, but rest assured the hotel is PERFECTLY to explore old down town Palermo. Taking the Airport to City bus, alighted at Teatro Politeama Garibaldi ( Piazza Rugerro Settimo ) it was just 5 min walk. Located in a side street, the reception is huge and a little old fashioned - yet the staff were very warm and welcoming. I was located on the first floor - short flight of steps or a lift. Breakfast was on the ground floor and typically european continental. Two coffee machines and a basic buffet. The boiled eggs and cheese made handy rolls ! The hotel appears to be dull, maybe due to its age, or its location in an narrow street, however it is VERY clean - and the maids did a good job of the room each day. There is a safe in the room. On the last day; obliged by check out at 11, there were no issues in leaving luggage in a secure room, allowing more to time to explore the town once again without dragging wheels on cobbles !

There was a very noisy group of School/College students staying - but this had no bearing on the hotel.

Great location!

No AC available until June - no fans either - opened the windows but mosquitos came in.

Very close to the center especially to theatre Massimo, everything at your fingertips, in a quite street with limited traffic, in a quiet area, cleaning and kindness of staff. The price reflects the category it belongs it to.

Furniture to be modernized, cigarette butts thrown on the ground in front of the entrance, as guests who smoke have nowhere to throw their butts, it would be appropriate to place an ashtray outside for guests' use!

Very friendly staff and reception is permanently open. The hotel is centrally located, right next to Massimo Theater, on a quiet pedestrian street, which gives it a big plus.

The hotel is not very refurbished, or maybe our room was less refurbished, but we chose our accommodation at the last minute as we were on a tour of Sicily. However the hotel is very very central and the location covered any inconveniences.

The location is great! Quick walk to most attractions and the theatre. The room was clean. The staff was great. we left my grandson’s cup in the restaurant and the next morning they had it at the front desk to return to us. Same with my son -in-law’s wallet.

The air conditioning was not working well enough for me but it didn’t keep me from sleeping. Breakfast was good but it would be great if they had some juices and water available.

the hotel was great, very clean the man in the breakfast area was awesome, very nice and I can’t still comprehend how he did everything and had time to greet everyone and be happy

the attitude some of the reception employees have, the day we got there didn’t feel welcome the man at the reception told me to go back in two hours for my passports because he had to inform the police. I had never seen so much time needed for something so simple. I went back in less than one hour and he was already done with the passports. only one of the men at the reception was nice to us I think his name was Danilo and a young lady who we interact with at the end of our stay

Great and big rooms with all needed equipment, every day cleaning with new towels etc. Nice service during breakfast time, very open and kind reception, possibility to leave luggage for how many hours you want in dedicated and closed space. Good coffee, very important is location, close to everything. 20minutes by walking straight to the main railway station (Palermo Centrale).

Same breakfasts every day, no vegetables, no fruits only apples. If you don't eat sweets or ham it would be difficult to eat anything.

Big city hotels can be hit and miss when it comes to quality, but for such a busy town, hotel is very well insulated from noise. Was backpacking for 2 weeks in Sicily, and this was marvelous, great choices for breakfast and easy check-in with flexible times. Also very well located for walking tour through the old historic town, including markets etc.

Nothing wrong to report.

Easy to book on the day of coming. Friendly staff. Spacious room. A fridge in the room.

The view from the window is to the wall and roof of another building. Though it is still a lot of light. No kettle in the room. But you can take hot water at reception. Breakfast is average. No vegetables, no hot food, even boiled eggs are cold. Very few fruits, sometimes none. On the whole it's almost bread of different types. The time of breakfast is since 7:30 to 9:45 was is a little bit inconvenient.

amazing location, useful parking space (extra charge), warm and professional staff, great communication before/after, room with a view of the theatre from the balcony

the coffee at breakfast, with such a coffee culture in Italy in general and Sicily in particular, it was underwhelming at best. ok automated machines, but better quality please. It was a pity as in general there was a fairly good selection of breakfast, even cannoli, a great addition.