Location is ideal: close to bus stops and shopping areas. Communication from the time of booking is excellent, information given at the point of check-in are very helpful, not only about hotel facilities but also about the town. A dedicated parking spot in the closed garage is excellent. Not only brochures, but bus tickets for the length of our stay are beyond expectation. In fact most of the days we made use of the complimentary bus tickets, rather than drove our rented car. Services of restaurant staff during dinners and breakfasts are extraordinary. . Every morning on our breakfast table we have the weather information and the list of hotel programs of the day (and tomorrow). This is a five star service in a four star hotel We stayed in 3 different hotels in the Dolomiti. Genziana is the best.

Daily weather and hotel programs could be more useful if posted to the rooms, maybe early in the morning. Breakfast time, could be better started at 7.00 (instead of 7.30) at least in Summer, so we can start with holiday activities earlier.

This property is absolutely exceptional from my perspective. The reception at check in as smooth as I've never seen before, everything ready to your hands at hello. Parking very convenient on dedicated spot. The family room big enough, the view of Sella Ronda fabulous, the cleanliness just perfect. The service of the rooms 2-times a day is unheard off for me. And the hospitality and food ? For me a Michellin standard, for sure. The choice of food is extensive for breakfast and dinner but the dinner is a shocker. Why ? A 6-course dinner tasting menu daily including oysters, scallops, clams, shimps, mussels, first class beef and veal, choice of fish, fabulous deserts and much more for that money per person ? That's a present ! Believe me, I've already stayed in hundreds of hotels on all continents on Earth excluding Antarctica and I've never experienced nor expected such hospitality and family driven friendliness. For me a highly recommended family owned and >60 years operated hotel to the detailest detail ever. For me it's a "will stay again for 100% property"...

The only 2 details I would invest into are => more fresh air in the fitness room and a jacuzzi by the inside pool. We did not miss that but it would be a "cherry on an already fantastic cake".

Everything is good, starting from check in. Easy and dedicated parking lot in garage. Rooms were good. We had chosen both breakfast and dinner included. It was a good choice, especially after a long day hiking. Both breakfast and dinner are simply delicious, and my family enjoyed thoroughly. Patrick, Gladis, Timo, and even the lady staff manning the pool, all were professional and provide consistent good service. Staff is the best from all aspect.

Nothing at all!

I like everything about this hotel- starting with location just next to the gondola station and the most popular aprés ski bar;-) Ski-out/ski-in, ski room with boots dryers, Wonderful wellness area with swimmingpool and different saunas - this is exactly What you need after skiing:-) Family rooms are very comfortable and spacious. All the staff is very nice, quick and extremly helpfull. Ladies who are owners create most amazing, very elegant not very friendly almost family atmosphere❤️❤️❤️ And last but definitely not least: The restaurant and extraordinary, exceptional meals! The food deserves Michelin’s stars. Every dinner was like a state of art - amazing taste and presence❤️❤️❤️ Thank you for wonderful winter holiday:-) PS. The orange chutney we got from you was angelic😋

The staff were amazing, especially Tino and Petra. The breakfast was outstanding. The spa facilities were relaxing and clean. Everything was very clean and thoughtful.

The bed was old and very uncomfortable. Needs to be replaced. The pillows were also very uncomfortable. They brought us extra though.

The hotel is very centered, close to two lifts (the t bar which takes to the Campinoi, and a chairlift) so you can easily do the Ronda on both sides - as well as have easy access to most ski areas The staff were very kind and helpful Breakfast and dinner were great

The bed mattress was too hard for our taste. No hot tub (the pool is pretty warm, but not hot)

Personell, Location, Swimming Pool

The rooms and bathroom facilities need a bit update. Room has unnecessary old closets which do not meet the skiing dress drying needs and design needs refreshment.

Great location - lots of walks from the hotel plus free bus travel card. Lovely staff - nothing was too much trouble, great food, nice pool and sauna.

Great location, lovely staff and very helpful. Excellent food, we ate at the hotel restaurant both days for breakfast and dinner

Nothing

Everything was great. Dinner at night was exceptional, really amazing. Staff was so professional

Absolutely nothing to complain about :)