Very well kept and staff Soo friendly . Good variety of restaurants and food was great.

Check in process, resort wasn’t busy but still had us wait over 90 min. Not impressed

the decor was beautiful throughout the resort. entertainment staff are wonderful. the waiters/waitress very friendly and eager to accommodate you. housekeeping staff attentive and continued to inquire if you needed anything. kitchen staff half and half 2-3 were not friendly at all. not smiling even when you talk to them. the balcony view is stunning looking at the property. gardening staff was also friendly and keeps the property nice. guest service and resort store staff was nice also.

check in was ridiculously lonnnggggg! Bed/mattress uncomfortable. what ever they clean the floors with is very slippery, in the rooms and hallways. Bathroom double faucets both not working completely. if the sink had soap the faucet didn’t work. but all bathrooms were super clean. At the buffet accommodations for non meat eat eaters should be available on one grill every meal. Too much pork touching/near chicken or fish from the grill also. kitchen staff half and half 2-3 were not friendly at all. not smiling even when you talk to them.

The entertainment

Food in special restaurant was too salty and some. Of the items on menu were not available and no substitute provided

The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.” . “The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.” . “The location was perfect - close to the city centre and attractions. The hotel had great facilities and was very convenient.” . “The breakfast,lunch and dinner in the buffet was delicious and had a great variety of options. The service was excellent and the staff were very friendly and attentive.” . “The hotel was beautiful and the decor was modern and stylish. We had a great stay and would definitely stay here again.”

The cleanliness, staff friendly, food was good

The room numbers are confusing. I also had to change my access key twice even though I didn’t store it with my cell phone - as instructed not to do by the check in staff

Nice location and beaches. Pools were clean and organized!

Drinks were watered down. Men on beach who were not from the resort, late at night, trying to lure the women who walked by.

The staff at the Suites are incredible. Very helpful and genuine. From the staff hosting the games at the pool to the room keepers, everyone had great energy.

I stayed in the suites but had a lot of friends staying in the grand; I didn’t like the fact that I wasn’t allowed to go over there and visit.

Breakfast buffets were good. The Asian and Italian restaurants were excellent.

Buffet fruits were lacking that Island freshnes.

I loved the staff, the 24/7 Cafe, all amenities

There can be more improvement on the jamaican food served. It lacked the flavors I was expecting. I wish the room lighting was much brighter. And the full body mirror was in an awkward position. I was getting ready for a wedding and it would have helped if it was better.

Breakfast was superb with more than breakfast options as it reached noon. The food tasted great al 5 days we were there. Options included eggs, pancakes, waffles, French toast, yogurt, fruits, natural juices, variations of coffee/cappuccino, cereals, granola, etc. In short, it covered most if not all bases for breakfast. Lunch and dinner was even better!

Not all waiters/waitresses were as attentive as other experiences we've had in other countries. A more positive and friendly energy goes a long way, specially when you are trying to enjoy a getaway from your busy life.