Absolutely adored the view. The hotel can seem a little too big at times, but personally I think it adds to its charm. I appreciated the small details like the hallway with posters that teach you about some of Atami's places and history, or the little treasure hunt game. I like the fact that they provide a water bottle and a dispenser on each floor. I also liked the retro game arcade and bar. And, of course, the bath! The food was great, we got a special course meal for dinner and a Japanese style set menu for breakfast, did not expect this. Shuttle service was very useful.

The futons were not so comfortable, the tatami in the room also quite hard - it takes a little bit from the hotel's luxurious charm. As I said before, the food was great but we were expecting a buffet breakfast and dinner. It was too much food for us. If you have any allergies, make sure to inform the hotel upfront, or at least when you check in, otherwise food might be wasted.

We had an excellent time at this hotel in Atami. I booked 2 twin rooms for myself and a couple of family members for 2 nights in the Ocean Wing part of the hotel with half board included (Japanese breakfast and dinner) and we were very happy with our stay. Amazing things about the hotel we liked: - Fantastic sea view from everywhere from the hotel, including our rooms and the terrace on the reception floor - The hotel staff were very friendly and polite to us throughout. - Great real hot spring baths, including open air ones - Atami is one of the best Onsen places in Japan. There are private baths you could book too. - Japanese dinner (inclusive) was amazing with lots of local fish and vegetable ingredients dished with such beauty and intricacy. - Japanese breakfast (inclusive) was also great. - They accommodate vegetarians very well for breakfast and dinner. - They offer a shuttle bus service to and from Atami station. - Atami is less known to overseas tourists so there is an authentic feel to it. We stayed here to visit Hakone, which isn’t far on the train. There are lots of interesting small traditional shops in the town. - You get a discount voucher for drinks etc for skipping room cleaning. Things to note: - Main onsen baths are traditional ‘naked’ public baths (you could book a private one however) - The hotel complex is massive so it takes a bit of time to get used to what’s where. - For us, inclusive breakfast and dinner were Japanese and a prefixed menu. There are other restaurants in the hotel including a French one I think. - You can’t easily walk down to Atami town so it’s best to use a taxi or a shuttle bus. The beach in Atami is very tiny. We would really recommend the hotel! :)

The 4 day 3 night package that I paid for has far exceeded my expectations. The facilities are exceptional and the Japanese dinners offered at Masson Restaurant were superb. An unlimited access to spa facilities at both Ocean and Horizon is highed commended. I was even allowed to take western buffet breakfast at Ocean Tower when requested. This is the best Japanese onsen vacation by value and experience among the over half dozen I took in other tourist hot spot. Have recommended this hotel and its package to many friends and associates worldwide.

The operating hour of hotel shuttle should include early afternoon hours.

Restaurant is huge like cruise ship. (Feel like that's the theme of the design.). A lot of selection of food and drink. Room size is also huge. Lots of facilities. There is a whole floor just for retro games and prize machine. (Not sure what's it is call. Put in a token, play it then win a figure or doll.)

Too much walking. I stayed at the horizon wing of the hotel and in order to go for meals I have to go to the lobby, walk ~6 minutes to the ocean wing then take another elevator to 2/f. I personally don't have waking issue but I would imagine it would be very hard for people have even slight walk issue.

OMG - what a place, fantastic onsens, amazing food, spacious room, it can’t get any better. Shuttle bus from Atami Train Station is so helpful too. Absolute best hotel we stayed at during 7 weeks travel in Japan!

This place is huge so expect to get lost (the first time) between the New (Horizon) and Old (Ocean) complexes… both are individually very very big and there’s so much going on on every floor, and for us on level 9 in Horizon we had to get 4 lifts to get to the Buffet Restaurant or to our favourite Onsen.. but once you get used to the internal distance it’s a no brainer, it’s easy, just a bit time consuming, but what the food is worth every step you take in this amazing hotel.

The entire hotel is good looking, well-located and has a nostalgic atmosphere with proper decorations and stuff. Multiple bathing facilities provide diverse experiences. The breakfast and buffet at night is far beyond expectations, especially when they are included in the fee of accommodation. The number and quality of dishes served are very impressive. The experience at french restaurant Bonheur is great. The service was professional and the menu is tasty leveraging multiple local ingredients.

Despite the modern design of visual systems, the hardware inside the hotel fails to match a luxury hotel I planned to meet. The AC in room, for example, was not very effective. The room service seems to be limited as I didn’t find many in the guide, the mainstream seems to be of a self-help manner, and the facilities are centralized. Hence very often, you have to stay within certain public spaces shared by many people. During the time slot that the devices are not available, it will be a little dull.

The meal experience was truly amazing and also somewhat unusual. It was in a huge ballroom with hundreds of guests served buffet style. Guests are encouraged to wear the uniforms (pajama type tops and trousers) so the scene was like a socialist banquet. The quality of the food was truly exceptional, however. The best thing about the hotel was the massage service which was one of the best massages I have ever had (from Morita-san). The view from my room overlooking the ocean was fabulous. The outdoor onsen overlooking the see was even better (in the other wing).

They could have explained that the water service is delivered by an empty plastic bottle in the room filled by a machine in the hall. Many guests (including me) had trouble dispensing the water, so better explanation of how would have been good (hold full palm about 3 inches in front of the sensor button). Also they explained at the front desk that the massage was done in your room which was incorrect (thankfully). There is a special massage centre set up with special massage tables and partitioned for privacy. Most of the guests were older Japanese women and men.

A truly authentic Japanese experience. The onsens are great. We were the only Westerners at the resort. We kept our windows open so we could hear the ocean all night. The onsens are separated by gender. There is an option for a private onsen that we did not choose. No need for swim suits.

There was a definite language barrier even with Google Translate. Our dinner (half board rate) was not what we'd reserved, but got the meals figured out by the second morning.

The hotel lobby was painted white that looks clean & neat and the smell was really good …like a fragrance of a flower that really attracted my attention.I paid ¥1,000 for the parking fee but it’s ok.parking was very near to the hotel. The breakfast was served with healthy foods( Japanese )good for the people who have high chloresterol and avoiding fattyfoods.I like the fried fish they served and the umeboshi & vegetable salad.You can also bring a free coffee ☕️ in your room.There’s a free paper cups w/ a cover to prevent fr.spilling,sugar& creamer readied in the front of the restaurant. Fr.my room ,I can view the beach & the beautiful sunrise.The space of the room was very large nor the bed.The floor that I’m staying is very quiet ,you can’t hear any noise outside.The amenities are great ,shampoos,conditioner,body soap ,face milk lotion are fr. POLA brand.There’s a bottle for free water in my room but you have to fill it by going to a certain room ( same floor)where the Refill Water was installed.Got water twice for my children cup noodles& drinking water. I experienced to bath in their 7 onsen.There are complete in amenities too.It was fun . I recommend this place ,if you really want to enjoy your travel .Better to get a plan w/ Breakfast& Dinner coz there’s no convenient store nor restaurant outside the hotel.But if you really want to save you can bring snacks or cup noodles.

The dinner is a Japanese course ,but wasn’t able to eat it all.Some menus were first time in my taste but there’s tempuras which I did like most.

The hotel sits on the side of the hill and fully utilize the advantages of the terrain which makes it a unique place for fun and relaxing. Its onsen also are very good. I did not get a chance to taste their food but it's only 15 minutes walk to downtown where you can find many restaurants. The hotel also provide shuttle bus to metro station.

The only thing that can be improved is the hygiene of the room. I found a few hair on the tatami, and the floor is generally clean but not as clean as I expected.