Staff was wonderful and friendly. Dinner and breakfast were delicious. It was a feast. Location was a little hard to find. It is near the jigoku or hells of Beppu. Roads were very narrow and we thought we couldn't drive in. Check out videos of the roads around it before heading there to familiarize yourself. The manholes around the Ryokan had steam coming up and it was fun taking photos and videos there. Sleeping on futons was comfortable for us. A thin mattress was placed under the futon so it did not feel like we were sleeping on the ground. The ryokan has an indoor onsen which does not require reservation but it is not private for your own use. It also has two family baths requiring reservation. The family bath was nice and hot spring water took away the weariness of the day.

We needed to make reservations for the family bath and we reached the Ryokan slightly before 5pm and many slots were taken up. We were left with a 7am slot. Limited to one complimentary onsen use per room. 50min maximum.

The staff was so very friendly, especially the lady at the front desk. They went out of their way to make us comfortable and to help us when we needed to find something. One of the most pleasant experiences we had here in Japan! She even explained that we could make use of the private onsen for free, which was amazing. The rooms were also very clean, well maintained and overall great. Would 100% recommend

Honestly I can’t name 1 thing I didn’t like

The staff at the ryokan was very polite. Room came with dinner and breakfast. Dinner was a very sumptuous meal with sashimi and few other courses. Ryokan also had its own onsen for us to enjoy and relax in. The beds and futon was also very comfortable.

Our room had 2 floors and one of the futon was on the 2nd floor. It was a bit of a hassle to have to climb up and down to go to the toilet which was on the first floor of the unit .

The owners and staff were all exceedingly excellent and attentive. Dinner was a stunning and delicious array from land, sea, to sky. The onsen was also excellent, quiet and hot. The free alcohol was very smooth, strong and delicious. Futons were very comfortable and there were a lot of cute yukata available in various sizes for wearing during our stay.

Nothing.

All the staff were extremely helpful and nice, helped suggest a wonderful place for us for dinner very near the hotel. the room was clean. the onsen was excellent we made reservation and had the open air private onsen all to ourselves. i made a reservation for a parking space and the hotel ensured i had one right in front of the hotel.

difficult to find. we had to go 3 rounds looking for the hotel as there were no signages to the hotel

The location is close to the bus station as well as jigoku attractions. Also, the area makes you feel like you're in one of the Ghibli movies with steam and cute black cats around.

The communication was a bit hard in English but they were very kind. Also, keep in mind that if you want to have breakfast or dinner, make sure to book with the meal option. Once you get there you cannot reserve the meals.

We really loved the ryokan, the room was nice, everyone was really friendly, there were 4 different baths and the traditional dinner was massive and really good. The breakfast was also great.

Could use more wall sockets in the room (there were only two), but it was not an issue for one night.

There is many onsen for your choice for this hotel and it can book time in advance. Private onsen is so nice. Breakfast is amazing. Free parking lot, Private bathroom is available. Staff is helpful. Free Shochu in living room.

None

Good location, wonderful breakfast, very friendly hosts.There are communal baths and private onsen in the ryokan, which were absolutely perfect! A huge plus fot the jigoku mushi steam kitchen outside the building, where you can cook your own meal (there is a big supermarket 10min on foot from the place!)

The futons were on the thinner side- but I am.pretty sure they will be happy to help you if you ask.

The staff were very kind and attentive to our needs. Room was well maintained and clean. Loved that there was a private onsen with Mountain View. There was even free shochu for guests at the lounge.

Absolutely no complaints. Everything was great.