The hotel is truly out of this world—an exceptional blend of luxury, comfort, and impeccable service. The facilities are not just excellent; they are thoughtfully designed to cater to every need, ensuring a seamless and relaxing experience. From the moment we arrived, the attention to detail displayed by the staff was extraordinary. Whether it was the warm welcome, the personalized touches, or the efficient and friendly assistance throughout our stay, every interaction exceeded expectations. The dining experience was equally remarkable. Breakfasts were a delightful way to start the day, offering a full variety of fresh and beautifully presented meals. Dinners were nothing short of superb, with every dish crafted to perfection, showcasing quality ingredients and culinary expertise. This hotel goes above and beyond to create an unforgettable experience, and I cannot recommend it highly enough. It’s a place where every detail is considered, making it the perfect destination for anyone seeking relaxation and indulgence.

the breakfast hall could be refurbished to modernise

We enjoyed a remarkable stay at YAMAGATAYA nestled in a serene, less crowded area along the slope, away from the main street. This charming, well-maintained hotel blends tradition and modern comfort. Our renovated room, complete with a spacious sitting area, was a perfect retreat. The meal plan was served in a private dining room with an annexed toilet, offering convenience and privacy. The quality amenities, including rejuvenating onsens, added to the comfort and relaxation. A perfect getaway combining history with contemporary luxury. Highly recommended for a memorable stay!

It's not like a mass onsen facilities where you can find other kinds of entertainment other than onsen...

The staff were friendly and helpful. They have English speaking staff that gave good explanation of the process and recommendations. The food was amazing, beautifully presented and delicious. The hotel is slightly on the older side but still maintained quite well and clean. We could clearly see the river from our rooms so no false advertising there. The onsen was comfortable and clean as well.

The hotel is slightly further from the central area, approximately a 10 min walk. The internal of the hotel can be slightly hard to navigate at first since it has 3 buildings.

The staffs were almost foreigner but they’re supportive & attentive during meals. Upon the hotel arrival ,the staff got our car 🚗 key 🔑 & offered to park for free parking 🅿️ &he was the same person who lent us 4 umbrellas ☔️ the next day because it was raining too much & we had to buy the famous Gero onsen “purin “( pudding)w/in 5-10 mins.walking & to buy “omiyage “(souvenir). One staff offered to get my luggage 🧳 & brought it to our room. Thanking them for being so kind& polite. The yukatas were cute,we received free socks 🧦 🧦. Upon the check out my son received a towel as a graduation 👨‍🎓 gift& really appreciated the hospitality. Thank you & GODBLESS .

My husband was telling me that fr.our room ,we can hear the sounds of vehicles passing tru the hotel & the noise outside.How I wish that there was a coffee sachet in our room& during breakfast. Much better if the hotel didn’t fill the electric kettle w/ full of water but instead it will be better if they place pet bottles in every rooms. There’s a strange noise every time I used the bidet of the toilet.Hope you can put a sachet of body soap in the bathroom.

Staffs were all courtesy. Both dinner and breakfast was awesome!! Location of this hotel is just right next to the river, view was marvellous!

Cleanliness. The room have lots of dust and spiderwebs. Suggest the onsen tub to be scrub clean regularly.

Traditional Japanese style meal (dinner and breakfast) with delicious beef. Bath, especially the outdoor one, was refreshing. Yukata was given, which is very comfortable and can be worn throughout the hotel. There is a free shuttle service to Gero station which comes near to checkout times, which is very convenient.

Complete amenities from towels to robes to toiletries and skin care essentials. The public bath was also big and the breakfast was delicious. Mountain view from our room was amazing.

I wish there was also a serving of coffee for breakfast. If you’re a light sleeper like me, you might be bothered by the sound of the train passing by.

Love that it has both indoor and outdoor onsen. There is free ice cream after soaking😄 Location wise it is near the Main Street so it is convenient.

The menu maybe should come with English translation will be helpful.

The food and service were exceptional. The staff was very attentive to our needs, and answered our many questions with care and concern. Outstanding service!

At first, we thought the room was old and needed sprucing up, but later we felt comfortable and more relaxed in older surroundings.

Conveniently located; large onsen pool with outdoor section; superb Japanese style dinner and breakfast; yukata provided was very comfortable to wear; polite staff; table tennis facility; free shuttle bus and taxi service

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