From the second we stepped onto the threshold of this hotel, we felt welcomed and super cozy. Although the lady at the reception didn't speak English, she still did her best to explain everything we needed to know about the hotel and the area. We also had complimentary sweets and participated in a small tea ceremony, which was something we, as tourists visiting Japan for the first time, appreciated so much. The place had four private onsen rooms, with all the necessities you might need, such as different shampoos, towels, hairbrushes and cotton pajamas after the bath! Sleeping on the bed felt like sleeping on a cloud. Yubatake was 1 minute away from us. The breakfast was delicious. I wish we had stayed there longer!

Extremely cozy and well located within the small onsen city of Kusatsu, only steps away from all the central activities such as Yubatake and all the tourist shops. Very clean facilities, 24/7 private baths for guests to use, that all have fresh hot spring water flowing into them. The staff are kind, and the breakfast is thoughtful and well prepared. I thoroughly enjoyed my stay and hope to visit again with family/friends. Some staff may not have the best English but they all made an excellent effort to communicate with me which I appreciated. 24/7 tea and coffee availability was also a big plus, especially after a long dip in the hot springs!

For a tall person, navigating the small doorways was a bit annoying, but there's nothing that can be really done about that. Just watch your head!

Prime Location: - Perfect base for exploring the best of Kusatsu onsen Private Onsen Experience: - Exceptional private hot springs available 24hr at no extra cost - Multiple bath options for ultimate relaxation - Perfect for enjoying at any time of day Outstanding Amenities: - Premium-quality toiletries that exceeded expectations - Excellent selection of hair care products, body lotions, and dental kits - Ladies will especially love the thoughtfully curated beauty products Room Quality & Comfort: - Impeccably clean rooms with complete furnishings - Complimentary water and coffee provided Refreshing beverages were delicious and refreshing Service Excellence: - Outstanding overall service quality - Staff went above and beyond to ensure a pleasant stay

- While staff English skills were limited, their exceptional service and dedication more than made up for it - No futon laying service (unlike some other ryokans of similar grade)

It was our honeymoon and we treated ourselves with the Sora suite with the private onsen. We arrived with car and we parked at their parking area. I was greeted by a lovely old lady, whom spoke a little bit English but had a English translation sheet readily available. We were urged to sit down for a welcome tea and sweets. It was so nice of them and definitely was a good first impression. We were then shown to our suite, which was in a seperate building. It was so roomy. The interior is def unique haha, but it had everything you need (including tv with Netflix if you just want to chill out). It had a living room, bedroom and kitchen (stocked with coffee machine). The hotel was located only 4 min walk to the heard of the city where the Yubatake is. The town itself is small, but the food is just splendid. The breakfast we had in the mornings were delicious and just enough to go through the morning. Overall, I recommend staying here for the amazing hospitality and convenience.

Nothing. It was great !

Very welcoming staff who gave me full tour of the place and went over all the amenities and how to use them. Staff doesn't speak English but has prepared sheets in English to go over frequently asked questions and rules. The location is great! It is just a block away from the main area and up the hill so from bus stop to the ryokan is short walk even if you have huge luggage and don't need to worry about going up and down steep hill with heavy stuff. Facilities were very clean and the welcome tea and snacks were very delicious. I got to try making my own matcha tea for the first time and the breakfast was light but also very delicious! As it was close to the bus station, I didn't need to rush to get on the first bus back to the train station. I will definitely stay here again for my next visit!

Walls are thin and you can hear people talking in the other room but after around 8pm it's very quiet. I was concerned at first but had one of the best sleep because it was so quiet and as it was not located in the main area, streets were very quiet as well. I would like to ask people who are looking to stay here to be courteous as well.

This was the best place I stayed in Japan across all seven of my trips. It’s just a few minutes from the bus terminal and a five-minute walk to the main hot spring. They offered a lovely welcome tea & dessert upon arrival and a delicious Japanese-style breakfast. The rooms are larger than most in Japan, very clean, and well-equipped. There are four private onsen baths on the ground floor available 24 hours. The staff are welcoming, helpful, and polite. Highly recommended if you're visiting this area—I would gladly return for a longer stay to enjoy my favorite onsen bath.

Amazing location within Kusatsu Onsen, a few minute walk from the bus terminal, then a few minute walk from Yubatake. Friendly staff. Welcome snack was amazing. Breakfast is included in price, and is hearty. They have free drinks that are refreshing (and not just coffee or tea). Four private onsen rooms are so good. Enjoy as a couple or solo in these rooms. Perfect for those who are inked. I stayed at the corner room with windows on both sides of wall. Two beds. Amazing room with colourful walls. Overall quiet stay even though my room faces the intersection.

The famous owner on YouTube only works on Saturdays. I was upset as I only found out when I asked the staff. So if you want to meet him, make sure you stay on a Saturday. The heat pump in the room is finnicky with no instructions. If you just press the on button, it will always be on despite overheating the room. You must turn to "Eco" mode so it will turn off at the thermostat temperature.

The Sora Room is a separate building. It is private, spacious, and very comfortable, especially with a private onsen room. There is no need to use anywhere else. The place is clean. The hotel provides everyone with a basket of small towel, socks, and tooth brushing set for going to the onsen outside. Very convenient. I was impressed that there was an automatic coffee maker in the room as well. The breakfast is very beautiful and delicious. I love that they offer tea, coffee, and fusion water for guest all day at the main building. Good service staff Check-in must wait after 3 p.m., but check-out is very convenient and fast.

-

This was one of my favourite stays during my trip to Japan! Our twin room was cosy, comfortable and so clean. The beds were the comfiest we had in Japan; I had the most relaxing sleep while staying here. We absolutely loved the breakfast we had, and everyone at the hotel was so kind and friendly. Their hospitality was the highlight of the trip! We stayed two nights and the chef made us a different meal each morning, and took us through the dishes as he brought them to us, and we were given delicious welcome sweets and matcha when we arrived. The breakfast room was so cosy with a fireplace and free coffee and tea. The location is excellent and easy to find; it was only a couple of minutes walk to the bus terminal and to the Yubatake, which is where most of the shops and restaurants are located. The four private onsen are also wonderful. We got to try out two, and we never found that we had to wait or miss out on using one of them when we wanted to. I loved the little baskets containing towels, pyjamas and toiletries that we were given. There are plenty of toiletries available in each of the onsen, and the pyjamas were so comfortable I wish I could have brought a pair home!

Nothing! We loved staying here and would definitely come back if we visited Kusatsu again.

The staff was super gentle and polite, even providing a welcome drink and sweets. The room was confortable and clean and the private tubs are a highlight. There’s no time limit so you can enjoy your time once you get in there. The breakfast was also pretty great. Location is also great, close to the main Kusatsu spots. Highly recommended.

The acoustic isolation of the rooms is not great but I didn't have any problems.