Wonderful onsen on the top floor overlooking the city. My son and I were the only ones there as the sun set.

The chairs in the dining room were too small for all three of us. I am 5’11”. My son is 6’. My daughter is 5’8”. We are normal size Americans. The chairs were too narrow and hurt throughout dinner. The dinner service was good and the food was good; if they could change the chairs to fit more body types without hurting that would make dining kore excellent. Also, it was difficult to know when we could wear humans and hotel clothes that were in our closet and the rules for slippers. I asked the front desk many questions and they helped a lot, but I would recommend putting instructions in the room with the rules for where yukata, pajamas, and slippers can be worn.

100% best part of my stay was the view. very beautiful, even while relaxing in the onsen. room itself was comfortable and larger than expected. public hotel facilities were nice but limited (just the one top floor with a cafeteria/lounge and onsen). along with the public onsen there are four private onsen (no reservation required; you can just walk in and lock the door behind you). everything is clean and tidy. free food and snacks cycled in and out at the lounge. staff were very welcoming and accomodating. lovely food. i stayed two days in a row so was worried i might get the same menu, but the dinner menu was changed and i was provided an extra breakfast plate for my second breakfast to go with the standard buffet :) i read that it's not walkable, but the walk was rather nice, about ~8 minutes uphill walk from the bus terminal even with snow on the road. there is also a regular shuttle going both to the bus terminal and yubatake.

there were strange noises in my room at night time, so i had some trouble sleeping. i was worried the hotel might be haunted, but it seems to be quite new so probably not 🤭 other than that, nothing comes to mind

Environment is nice, bed is comfortable, and the basil biscuit really good. All staffs are nice. It should be a good experience to me

Unfortunately I think some message missed after the booking. It will be best as if someone can remind there is a shuttle bus service towards hotel. I think there is a description in hotels home page, but not in booking.com. I think a notification of shuttle bus schedule, after booking will be better. And it will be better if there is some cup noodle in hotel rather than buy them before arrive hotel. (Either there is a night ramen service, but not enough to me :) )

Words cannot fully describe how amazing the stay was. The room was absolutely amazing and spacious, the view from the balcony and private onsen was breathtaking, the staff were so friendly, kind and attentive, the meals were soooo delicious and beautifully presented. This truly felt like a living dream. I hope to comeback again! This experience was magical and well worth it. 1000% awesome and relaxing!

Massive fancy room with comfy beds, silent AC, balcony with nice view and m'fin' personal outdoor bath. Also the only place on my trip with proper quality TP that won't disintegrate if you as much as sweat near it. Breakfast was pretty good, personnel very helpful. Free ice cream and stuff.

The location kinda sucks - it's fairly away from the center *and* on a hill, so you're somewhat dependent on the hotel shuttle bus service.

Both the hotel and the room were absolutely beautiful. All facilities were clean and the onsen was really great as-well. The hotel is a short walk from the centre so it’s easy to look around. Definitely recommend!

Dinner at the hotel restaurant was just okay, nothing exceptional.

The property sits on top of a hill overlooking the town and the ski slopes - very picturesque after the snowfall. The onsen on the top floor was awesome - especially the outdoors one. The dinner and breakfast were delicious and plentiful. The staff were most polite and attentive. The free shuttle pickup and drop off at the Karuizawa JR Station was a great plus, as were the shuttles to and from the center of the town.

Especially for a solo traveler, it’s on the expensive side, but that’s not uncommon for a Japanese ryokan.

We like it very much, it is such a comfortable and nice place.

The helpful and friendly staff from the hotel staff to the shuttle bus drivers, the private onsen rooms, the delicious and healthy breakfast, the room and our open air bath, we have no complaints, everything was nice and we had two good night sleeps.

Hotel facility provide good during stay.

Staff have bad service mind. Not even help loading luggages but use unpolite words with customers who stayed at the hotel with (bus driver). Move the bus!!!

The property was amazing. The amenities, the view and the onsens were some of our favorite things. The location was great, and the staff was incredible and so helpful. We had the same waiter (Teppei Otsubo) for every dinner, and he gave the best service. We thank him very much for making our dinners so wonderful.