Our room was perfect for our family of four-loves the mix of Western and Traditional Japanese. The robes were lovely to lounge around the room in and we enjoyed the room service and buffet breakfast. Staff throughout the hotel were exceptional and language wasn’t too much of a barrier. The Onsen was simple and calming and the locker rooms were super clean and well stocked. Only downside is the location, while serene, is far from activities. We only stayed for one night but I’d staying longer, I think a hotel shuttle to town would be a nice addition. We stayed on the 5th floor and some the carpeting in the hallway was a bit worn and there was some mold in our bathroom (not a huge deal but a simple vent or dehumidifier would solve this issue). The architecture throughout the building is stellar and there are a lot of nice details. We loved our welcome drinks and the baby-friendly cribs and diaper pails. The breakfast buffet was so good-the first perfectly cooked bacon and scrambled eggs we had in Japan. All in all a nice stay and we look forward to returning!

As to be expected from Hyatt this is beautiful hotel with excellent service and facilities. We had a view of the top of Mount Fuji from our room which was really lovely. The room was very spacious and comfortable. I had read a couple of reviews beforehand about getting to the hotel and still thought that me and my husband could get all the way there on public transport as we are both quite fit and we walk a lot. However even we struggled a bit with our suitcases! The roads are very steep around the hotel and many of them don't have proper pavements so I would advise getting a taxi or driving. The hotel arranged a taxi for us to Odawara Station on the way back, which took about 25 mins and wasn't very expensive. We also didn't know that public transport in Hakone seems to stop by 6pm each day, so just be aware of that when making plans for your trip!

It was an excellent hotel but this is reflected in the price, which is quite a lot. The staff were friendly and helpful and all amenities were clean. The Onsen spa was nice to try and felt very clean. The shuttle bus to and from Odawara and the cable cars was very handy!

It was further from the centre of Hakone and the town than I realised, and I was not aware of the shuttle bus until a few days before when my husband happened to notice it. Therefore we weren't booked on so it would have been helpful to know about this. However, the staff were very accommodating and put us on the staff bus for our return to Odawara station.

Location was quite far from the station (as in you couldn't walk it) but the hotel provided a free shuttle and were very generous in their use of it to assist us. When the shuttle was not in operation they also helped us to book taxis and one night when no taxis were available they even sent a car down to collect us as we were stranded at the Gora station. Really enjoyed our stay- biggest room we had by far of any of the hotels we stayed in in Japan

I think the food is a bit overpriced for the quality. Its fine but could be improved. Breakfast was good, dinner so so.

This was a nice hotel, our room was spacious and comfortable and we enjoyed relaxing in the room. The staff helped us get to the Hakone Ropeway and gave us information about the route and how to return to the hotel. The hotel also provided free shuttle pick up from the train in Qdowara which was a great help. I did not think to request a return shuttle in advance, so that was not available but instead they arranged a taxi for us which was prompt and comfortable (but on our dime which was fine with us). We also enjoyed the onsen very much. The main reason I chose to go to Hakone was in the hopes of seeing Mt Fuji and the Tori gate in Lake Ashi and we were not disappointed.

Some of the desk staff seemed to struggle a little with English making our transactions a bit slower than I had patience for at that time. The hotel hosted a Tauck tour while we were there which made the service at happy hour overwhelmed and we gave up on waiting for any service. I also felt isolated in the mountainous area of the hotel although I admit I did not explore what kind of options were nearby for hiking, and I could not get a feel for what Hakone might be like.

The room was spacious and had everything we could have needed and more. The housekeeping services were outstanding and the meals on the property were also good. It was definitely a family friendly location, with amenities for children and babies (including yukata) and all the dining rooms were also kid friendly. The hotel shuttle was very convenient and made it easy to explore the area and get to and from popular locations quickly. The location of the resort was close to all the major sights. Overall, we had a great stay and would definitely return.

The onsen was disappointing for a resort in the area known for onsens. There was only one bath and no open air baths. The quality of the soaps and shampoos in the onsen was also not what I would have expected for the price of the stay. Given the price, I was really hoping for a nicer onsen experience. Next time, I will probably visit other onsen in the area.

The location, staff was super friendly and helpful and the hotel was serene and peaceful. Everything was amazing

You need a taxi/car to get to the hotel which is common for the area. The hotel provides a shuttle service to the common areas.

Hyatt Regency Hakone Resort and Spa was a last-minute change to our itinerary as the ryokan we had booked refused to cater for a wheelchair user. The Hyatt is well situated in Hakone, the hotel is set in a beautiful nature space and comprises two buildings, which are interconnected by a walkway. The room is spacious and provides lots of space even with an extra bed placed in the room. There is a nice sofa, a large flatscreen and an indoor balcony with tea and coffee facilities. In the room, there are Yukatas and traditional Japanese outfits for the guests to wear in the room and around the Hotel. The hotel provides aluminium bottles of water that can be refilled in a water dispenser in the hallway. Parking facilities are available and come complimentary. The living room has a lovely chill and nature-inspired feeling with a big fireplace for you to relax. The hotel offers 3 different places for food, catering to Western and Japanese options. There is a hotel shuttle bus available for various destinations in Hakone, the Spa in the hotel provides Onsen for the hotel guests as well as a comprehensive menu of spa treatments. You feel welcomed and taken care of by the Hyatt team during your stay.

The service around the fireplace and living room could be improved, the staff is nice, but very slow and disorganised in their service approach. The second thing that should be improved is catering for allergies! We had to get into an argument with multiple waiters and their manager as the cook could only provide a club sandwich, out of a sizable menu, for a person with a garlic allergy. This was very poor and is not acceptable for a hotel of this class. The F&B manager saved the day and took charge, but this was after a long debate and being told that the club sandwich was the only option by multiple staff members.

Room was spacious, clean and very comfortable. Added an extra bed to our room and it was still spacious. Staff was nice and helpful. Ambience was excellent. Living room dining experience was very good. Balcony views and sounds of nature were excellent. Nespresso was nice touch also.

Location was removed so no way to experience restaurants in the area. Difficult to plan leaving and return to hotel, as you are dependent on shuttle or taxi. Gym in hotel would be a nice addition. Brunch dining area that we were seated in did not have air conditioning. Other family requested to relocate as it was too warm.

The hotel was nice. Wouldn't say it was tailored towards families. Had issues with the directions and assistance getting to the place.

The Service post arrival was unhelpful, and we didn't have phone reception. With a child no hotel transfers could be worked out beforehand. We ended up walking up the hill with our bags which was unpleasant. There was no help with public transport options or other directions.