The staffs were very nice for us, even we could not reach to there within cheking in time (22.00). The staffs left the notes and room's keys for us (3 rooms) to stay in the late night at the front desk, then we came to check in process in the morning. They got the Happo-One and Happo Iwatake in hotel rate, those are cheaper than buying at the ticket station. Our rooms were capacious. We liked indoor and outdoor onsen. We had to pay onsen tax for hotel per person.

The Breakfast is quiet short time, only 7.00 am - 8.30 am. If you have to leave from hotel early, they can not provide the breakfast box set for guests.

The staffs were so nice!! My family and I drove from Kamikochi and met the traffic jam about 4 hours in the underconstruction road. I had to check in before 10 pm but I reached to the hotel at 12:15 am. Nobody waited for me to check in but they left the room keys for us to get into our rooms. We were so impressive about that!! Thank you so much!!! After that we just came to check in process after 7 am. They provided free parking, breakfast set. The rooms were very big. We could easily open our luggages and walked around our rooms. There are indoor and outdoor onsen for men and women. The hotel's location is not far from Happo-One and Happo Iwatake ski resort. We bought the Happo-One ticket at the front desk and we got the discount price. ^^

Breakfast started 7 a.m. - 8.30 a.m. The breakfast was too short and quite rush for us.

The rooms are spacious and clean, the onsen is fantastic, the breakfast is good, and the town’s shuttle busses to the various resorts stopped right outside the hotel. It is also a quick 12 minute walk to Echoland where you can grab a dinner and drinks at various pubs / restaurants/ cafes.

Only one washing machine in the laundry was working, the other two were out of order. That’s not nearly enough to service all the guests. Also, the table cloths at the restaurant aren’t replaced and cleaned daily. It had the stains from previous days on it. Thats a shame because the rooms and facilities overall are so clean and tidy.

Onsen is very big, and even with outdoor Onsen spot. Very good relaxing after a whole day skiing. Good location for bus travel. Great staff to book taxi for us to catch the early bus.

Nothing about the hotel. But it would be better if welcome note is clearer on the distance between the hotel with the Happo bus terminal. (2.6km) It is not quite possible to walk 2.6 km from the bus terminal to the hotel with heavy luggage in a snowy day. But we didn’t know that until we got to Hakuba. Too late…

The breakfast was wonderful - so many choices and everything was delicious. The staff were attentive and helpful.

We loved everything! The wooded location was so peaceful and relaxing. We wished there was a shuttle in the evenings to take us to town where our friends were staying, but taxis weren't too expensive and were quite convenient. The ski shuttle was great - it was so nice being right at the first pick up spot. We always knew we would have a seat, and the "door to door" service was such a treat - right from the hotel to the ski resort, and right back to the doorstep of our hotel. It doesn't get any easier than that! We LOVED it!

Great onsen! Just use that for showering and relaxing, if you're comfortable with public bathing. The bus arrives on schedule at the door for the main ski resorts and to get to the bus terminal (and I think the train station as well). Short walk to the main street where food is (but it is a very busy street during dinnertime, so plan). One employee spoke English well, and the other staff were accommodating and polite regardless of the language barrier. Large room for 4 people, all in separate beds!

Consider most issues are due to language barriers: The hotel restaurant requires booking a day ahead including your food order. We were not aware, and we did not get this information out until 3-5 attempts to access the restaurant/order "take-away" (which is an option on the menu). Ski rental service was adequate but difficult to get confirmation and further instructions following the emailed reservation request. Also, I wished the return time of rental equipment be 6 pm rather than 5 pm, so I could take the latest bus back without penalty on rentals. The drying and washing facilities are old and need upgrades or maintenance. The bedroom was musty, so we often left our door wide open to air it out.

Having the ski shuttle bus right at the door is a big bonus. Our rooms were comfy and spacious. The breakfast was nice and the staff were extremely helpful and accommodating. It's not a very long walk (about 10mins) to other eateries and convenience stores. The onsen was really good too.

The washing machines... only 1 of the 3 machines was working. 1 washing machine to share between all of the other occupants of the hotel just doesn't cut it. There was a funny smell on the 2nd floor - I'm not sure what it was.

The rooms are huge by Japanese standards and have good aircon. The Onsen is awesome. Literally used our shower once as I just used the onsen everyday after riding. Lots to choose from with the breakfast, lots of hot food, soups, noodles, sausages to name a few. Cereals, yoghurt, juice etc. Plenty of parking available. The bus comes right outside the front door that takes people to the main ski resorts. It's not a very long walk (5-10min) into central Echoland where all the restaurants and bars are.

Heat in the dry room: The dry room is huge and you get your own large locker which is good, but I think they need to turn up the heat as there were times when certain gear wouldn't completely dry (the rooms are large so we ended up taking our snowboard clothes/boots up there to dry and just left our boards/skis in the dry room).

Was very convenient to most ski resorts in Hakuba Valley . The onset was lovely. We opted for the daily breakfast option which allowed us to fuel up each day before we hit the slopes. We are a family with a toddler so we didn’t mind the slower pace of the hotel

I visited the onset one morning and it hadn’t been cleaned. There were towels and robes left in the entry area. There are signs requesting people put their used linen and robes in the basket but clearly this hadn’t happened.

Breakfast was plentiful Staff were so friendly and helpful Loved that we were first pick up for the snow shuttle so had a seat for transfer The onsen was so lovely after a day skiing Would recommend

Would have liked a bar as after skiing fancied apres ski