We loved our stay here. Musata went above and beyond for us. Picking us up at the train station and even taking us to the luggage transport hub to get our luggage as they hadn't delivered it yet. Location is amazing. We knew when we booked it was single beds and they weren't the most comfy but they sufficed. Bathroom facilities were awesome. I didn't realize until the last day that there was a deep hot tub in the shower room! Ugggh it was amazing too, wish I had of used it every night lol. So if you go lift the lid in the shower to find a deep deep tub filled with the hottest water. Thankyou so much for a wonderful stay x

Great spot in the middle of echoland. Massa is a lovely person and works hard to keep the place nice. The living space is wonderful and comfortable with a nice fireplace to sit by at night. The rooms are spacious enough, and the place is warm during the snow. The bath was super hot too which was relaxing after a lot of snowboarding. If you had a big group this place would be great. There was just two of us and there were 2 groups in the place that filled the hotel.

It was crowded when we were there and the dry room was packed. The beds weren't that soft, but my friend didn't complain, so could just be me.

I can’t explain enough how glad I am to have stayed at this property. I received amazing customer service throughout the stay, from check in to even after check out as I had left a few important things behind! Staff were so friendly. Communication was great, with fast responses through the app. In person, google translate also worked a treat. I loved that there was hot water and green tea available to drink. Location was great, just a short walk away from the shuttle buses to the snow fields. I would definitely stay here again, based on the customer service alone!

Nothing

The location was awesome, quiet and tucked away but 30 seconds to Main Street echoland. The downstairs common area was soothing and relaxing, warm and inviting. I can’t say enough about Matsua and his hospitality and willingness to help. I HIGHLY suggest Pension Marrionette for several reasons. I’m solo but had two beds and upstairs loft that was either for morning relaxing yoga or to house another two individuals. I hope I return and can enjoy the Marionette again soon.

Everything was clean and well looked after. No complaints.

Amazing little bnb right by echoland. A beautiful couple runs this and they were incredibly helpful and welcoming. The bath was so good after a busy day. And reading by the fire was a dream. We really loved our stay!

If you are tall, most doorways are short, so be mindful. The beds are quite firm, and we found sleeping on the futons more comfortable than the beds. There is also only one women's shower and one men's shower for all guests staying, so sometimes there was a little wait.

The bus stop for skiing are 4mins walk away. The grocery are also 4mins walk away, just opposite the bus stop. The restaurants are about 5mins to 10 mins walk. Suggest to walk to all restaurant to reserve on your first day there. The bath are shared but we usually lock the bath room when we shower, so there is no one showering next to you. This is possible as the place is not big. Sometimes, there is a short queue at the shower. A guys shared toilet on the second floor. A ladies shared toilet on the first floor. A single mix toilet on the first floor. All rooms are on the second floor. There is a room for putting the skis, boots, helmet and gloves at the basement. The owner will heat up this room and all these ski equipment will dry up for next day skiing. A fridge, mini oven and microwave oven on the next basement room. Mineral water is provided foc. The owner pick us up from the bus stop and sent us out on the last day. We sent our luggage to this pension from the airport and sent the luggage to the airport when we left. The futon bed is very comfy. Towel is provided. Nice place to relax on the first floor.

The bed is a bit hard. Room is a bit cold as the place is slightly dated.

Great value in the Hakuba area. Super helpful and friendly staff. Access to convenient shuttle bus services for skiers.

Overall we felt like Hakuba was struggling with the number of visitors and that meant that the location put us too far away from places we could eat without a long walk or a taxi ride. Waiting times at restaurants were very long, unless you booked, but then you have to know what's available to book - this has nothing to do with the Marionette except location. Rooms are smallish but that doesn't matter if you're just crashing there after skiing etc. Beds were a little on the saggy side, which might affect some people. Still excellent value for money though.

Matsuda was great. We loved how he set the place up, he had a lot of European nick knacks that fit well to the homey feel of his place. My son and I slept on the futons instead of the beds and we both slept really well. It was nice coming back here after a day snowboarding, it felt very homey. I loved the fireplace and the wooden tables in the main shared room. One thing I did need was a white noise machine, but I need those everywhere. We go to sleep early, so it’s mostly us. Once everyone is settled in their rooms, it was really quiet at night and through the morning.I slept really well at Pension Marionette.

I think the interior, like the wallpaper, would feel outdated to some people. But I actually really liked the interior. It did not feel sterile to me like a corporate hotel. It felt like some old personality to it. One thing that could have been great was some kind of breakfast. I would have loved to have had food available in the morning.

Friendly staff which are happy to help and made us instantly feel at home. There is a beautiful fire place in the common area which is perfect to sit by after a day on the mountain. The location is perfect and the room was spacious.

There was only one shower for all the ladies at the property which made things a bit tricky but honestly wasn’t that much of an issue.

Amazing place! Location is very convenient with a 2 min walk to Echoland Main St for shuttle buses and restaurants, cafes and bars. Very cosy cottage with fireplace and nice bath to use at the end of the day. Host was great and provided transportation to Hakuba Bus Terminal on my day of departure. Great value for money. Highly recommended. Will definitely be staying again 😀