-Staff was super nice! I forgot my powerbank and when they found it, they emailed me and held it for me until I got it. They also speak English! -Laundry machines are cheaper than most hotels, just don't put too many clothes in -we had a 2 twin bed room and it was large and clean -Womens bathroom was clean. Each shower had a changing room before the shower where you could change/store your clothes/dry your hair. There's locks an curtains for extra privacy. -lobby area has a microwave, water, and other amenities. While I was waiting for my laundry I read some manga. -used a pin for the door so you did not need to carry a key/card. Check out was super quick and simple.

-the floor I was on only had 1 bathroom -my door was super loud -theres only one elevator

I injured my knee during Japan travel. The hotel staff, Gina, knew both English and Japanese, helped me so much calling hospitals, talking to docs, organising transport, food , bought medicines etc from me as I couldn't move! I am so thankful for all she did for me! I couldn't have survived without her! I have to extend my stay for additional 2 nights in the hotel to be good enough to travel back to Osaka from Hiroshima and take my flight back to Australia. I am forever grateful for what she did for me. I hope the owners of Sumiya Spa and Hotel recognises her exceptional service she gave to me in my most difficult times! You're amazing, Gina!!

I injured my knee during Japan travel. The hotel staff, Gina, knew both English and Japanese, helped me so much calling hospitals, talking to docs, organising transport, food , bought medicines etc from me as I couldn't move! I am so thankful for all she did for me! I couldn't have survived without her! I have to extend my stay for additional 2 nights in the hotel to be good enough to travel back to Osaka from Hiroshima and take my flight back to Australia. I am forever grateful for what she did for me. I hope the owners of Sumiya Spa and Hotel recognises her exceptional service she gave to me in my most difficult times! You're amazing, Gina!!

I injured my knee during Japan travel. The hotel staff, Gina, knew both English and Japanese, helped me so much calling hospitals, talking to docs, organising transport, food , bought medicines etc from me as I couldn't move! I am so thankful for all she did for me! I couldn't have survived without her! I have to extend my stay for additional 2 nights in the hotel to be good enough to travel back to Osaka from Hiroshima and take my flight back to Australia. I am forever grateful for what she did for me. I hope the owners of Sumiya Spa and Hotel recognises her exceptional service she gave to me in my most difficult times! You're amazing, Gina!!

Good location, nice and clean hotel. A little hostel-like given the rooms do not have private bathrooms so the access to them is in the corridor. Showers were on different floor so had to travel using elevator for them. Area downstairs was really nice - had a looped video with music for relaxing atmosphere and lots of freely available things as well as water to make tea. Still quite enjoyable stay.

Despite the name - no SPA/onsen/bath facilities - only showers. Not a big issue as I looked up what was available but name seem to be a little misleading if you don't read.

The hotel is very well located when you travel with the Shinkansen. You can drop your luggage without having a long way through the city and can go on to explore the city without carring to much weight. Also the city center and the peace park is not far away and everything can be reached easily. The station is not far so also daytrips are easy. The room was quite large and the beds were comfortable. The rooms have no bathroom and showers but that was clear from the beginning. Ther is a common space for a sink and toilets on each floor. The showers are on the ground floor. The common space is great.

Maybe the volume of the advertisment video of the hotel at the front door could be reduced. In the room above it you can hear it the whole night.

The room was clean and comfortable, wi-fi was provided, and the staff, altho limited in English, tried their best to welcome me. There was no food, but tea was available on the ground floor. It's a bit of a hike to the train station. I'm fit so it's ok but less mobile folks should arrange rides. A very good set of local travel pamphlets were available.

It seems that you get what you pay for. There was no food and the only showers were on the ground floor, but it was well-placed near a 7-11 so my own food was easily obtainable (and they DID provide a refrigerator).

it has 7 point out of 10 so worried a bit but it was totally fine. we booked it just a day in advance. pre-check in & check in without the staff was quite ok. the room was bigger than average Japanese hotels.

noise from the hallway is quite loudly heard. we had the room without our own bathroom but it did not bother too much

Staff are very helpful and assisted me with many queries. Room is actually quite huge compares to other Japanese hotels. I also have a balcony but did not have a chance to use it much. Close to Main station but area is quiet. Bed was very comfortable which helped me sleep well. Fridge is bigger than average and works well. Keep my water cold.

The dryer took more than and hour and my clothes still weren't dried.

Loved this place, it has a great location. Bus and train stations are not far away - restaurants and some shops are just around the corner. They also can give you some information about your trip in the city, because they are also like a small tourist information.