Marvellous view of the city, sea, vulcan from the room. Fantastic breakfast in food quantity and quality, we ate outside on the patio of the breakfast restaurant. A lot of warm dishes, a lot of choice and also finest French patisserie. Fantastic onsen in the hotel. Fantastic nature and forest around the hotel. Very quiet at night. We used the bus coach to reach the city from the hotel, we also walked during the day through the pedestrian walk in the marvellous forest. To reach the entrance of the walk from the hotel, just follow the indication "Promenade" from the hotel: it is super easy: get out of the main entrance of the hotel, walk to the left, walk 100mt up to the kiosks selling tourist stuff, here follow indication "Promenade", it is other 70mt , and then take the path going down, it is not a road, it is very easy and very wide trail.

For the hotel personnel: please give correct indications to the walking path to go down to the city, if you do not know where it is the entrance of this path, walk this 150mt yourself so that you are able to tell your guests where it is the entrance of the path, you Hotel in this way save on the bus petrol, environment and make your guests happy. Many guests like me want to enjoy nature and walk, and do not sit in a bus/taxi.

Views from the Shiroyama are a special feature, including sunrise over Sakurajima. Our meal in the Japanese restaurant was high quality, as was the breakfast buffet. The outdoor onsen was pretty special too with more night-time views.

This is a large hotel so breakfast become something of a zoo. Parking is a bit of a hassle in a separate building, which required a shuttle transfer back but we could walk there on check-out.

Japanese hospitality is usually at a different level but this hotel really brings it to another level. We were around 30 mins earlier for the check in time. All the staffs were standing by for the check-in time to start. In the usual rigid manner for hotels, they would likely just stick to their check in time. But the hotel actually changed their check in time to accommodate us (and some other guests who arrived already), so we checked in early! The onsen is also one of the best around becoz of the perfect view. The outdoor onsen faces the Sakurajima and imagine bathing in the hot bath while waiting for the sun to rise 😌 Typical Japanese hospitality meant they have a sign to tell you when the sun is rising the next morning right in front of the entrance. Didn't try the breakfast but heard that the breakfast spread was one of the best around. With ice cream btw. Due to some changes, the itinerary we booked was quite messy. Two bookings for two nights and with different room types. They weren't able to combine the bookings given the limited room available and we had to check out and check in again after one night. It was technically my own doing, but the hotel took it upon themselves to upgrade the rooms for the second night to rooms with a view of the mountain for the inconvenience caused. They even ensured that the luggages in each room moved into the respective room (not forgetting a pair of socks that might haven tested been forgotten). Lastly, one of us left some items behind. So we reached out to see if the items were found and if the hotel could send it to the next location. The response was very prompt and the items were quickly sent for courier and reached in time. The staff even called the other hotel to confirm and arrange the logistic. Amazing. What a service. No wonder the great rating!

The hotel is top class, the staff welcomed us with a smile and the service was amazing, escorted us to our room and also showed us around. The room was elegant, clean, modern.. amazing! The onsen, was the main attraction, the view in the sunset was AMAZING! worth getting up early, watching the mountain range from the onsen bath... Same with the outside terrace which also gazed upon the mountains. The view is the main attraction of this hotel! I should also mention the free shuttle bus from the train station.

Apart from the view, We didn't feel like the hotel offered anything that was very special, You can probably get the same value for a lot less money at a different location, Come here if you want the best place to view Kagoshima. Other than that the hotel is like a maze, pretty difficult getting the hand of it, a specially when you stay for a couple of days.

The breakfast buffet was superb with too many wonderful choices. The outdoor onsen with the full view of Sakurajima (the breakfast hall also has the same view) cannot be beat. With the large hotel, there were many shopping choices (Family Mart convenience store, bakery, half a dozen restaurants, and gift shop) onsite.

The facility was a lot larger than anticipated. Due to the size, it did not feel cozy or personal, and we did a lot of walking within the hotel to get from Point A to Point B. In contrast to the wonderful breakfast variety and quality, we felt rushed to get in line and eat quickly due to the crowd. The staff were mostly professional and polite but did not feel overly friendly.

Their onsen had a great view, and the facilities in general were clean and modern. As for breakfast, their Japanese menus are fantastic with fresh local ingredients, but their Western breakfast was ordinary, so it would be recommended for those who want to try local foods. Their good-old-days style service, including doorman and porters, were actually nice. Staffs were competent and polite.

Both for onsen and breakfast, the venue can be very crowded. I felt a little restless in both occasions. I rent a car to the hotel, and the mountainous route to the hotel in a rainy day was quite tricky. The hotel is quite large and needed to take two different elevators to go to the Onsen.

This was probably the nicest hotel we've ever stayed in. The restaurants were SO good- we had some of the best sushi we've had in Japan, just downstairs from our room! The onsen was huge and beautiful and clean, well lit, and featured a stunning view of Sakurajima! The museum/ shops had such unique and special souvenirs. I was so impressed by the whole experience, I just wished we stayed more nights and at least one sunny day

Not much! It was a very long and complicated walk to the onsen though. Breakfast wasn't included in our stay so we didn't try the buffet 😥

Immaculately kept destination hotel in Kagoshima. The public areas are beautiful with attention paid to the smallest of details. Beautiful views of iconic Sakurajima with city scapes surrounded by verdant green. Breakfast buffet offered some of the most delicious Japanese fare I had during my stay.

The room was a little bit dated, but the bed was comfortable and the room spacious for a single traveler. Oh, and the in room coffee wasn’t the greatest. I should have had the tea. LOL

The hotel is embraced by beautiful and tranquil environment. All staff provided excellent services; friendly, patient and helpful. The breakfast is excellent and value for money. The frequency of the shuttle bus is adequate. The open onsen is comfortable with beautiful view.

The decor of the room is a bit old and tardy. The water closet is very old style; still operated manually, not match with the standard of the hotel. The bathtub is very slippery which is dangerous to the old people, suggest to add a bath mat on it. The location of the hotel is remote from the city centre, it takes at least half an hour by shuttle bus.

This hotel is huge, very well maintained, with the most amazing views (from both the breakfast patio and the onsen !) of the city below and the volcano across the bay. A regular, convenient shuttle bus runs between the train and coach stations and the hotel. Good bed and bedding. Excellent breadth of food available at breakfast. The onsen is an absolute 'must try'. Far bigger than most, indoor and outdoor, with the most spectacular views from the latter.

Later breakfast sittings could get busy, but earlier slots are available. Otherwise, nothing to dislike.