Clean and well kept facilities. Exceptional breakfast. Wonderful staff. Loved the massage chair in the room. Would have loved to try the dinner as it looked phenomenal but it was all booked up.

It’s located up a steep hill. Upon arrival we didn’t have access to a local phone to call a shuttle down to the train station so we had to pull 2 large suitcases and a stroller with a toddler up that hill for 13 minutes. We had asked for a futon for our toddler and weren’t told it was an extra charge of $30/night until check-out which was very unfortunate. We wished they told is upfront, as the website stated a toddler stays for free.

Dinner is 5 courses. In room bath has a big onsen. Service exceeded my expectation.

Far away from the village. It’s an uphill walk. Shuttle service is available.

I loved the staff. Everyone was so kind and welcoming! I am learning Japanese and everyone was more than willing to teach me what I didn't understand yet. I absolutely loved the food. If you are staying alone, then you probably won't need to order any additional side meals. You will be served plenty of food!

This is beyond the location's control, but I wish there was an easier way to Arima station from Osaka. I had to walk up the hill from the bus stop.

This was one of the most amazing and wonderful experiences I had. The staff were extremely friendly and made me feel at home at all times. I got a good price and, getting a ryokan for solo travelers is really difficult, yet I found this fantastic place. After booking I got a nice and warm message from staff asking me some things regarding my stay, also they let me know they could pick me up at the station. When arriving to Arima Onsen, the shuttle was really quick to come. As soon as you arrive they make you feel welcome. Food was exquisite, and the experience delightful. The onsen was splendid and relaxing, and the futon bed was really comfortable. Also they provide a nice Yukata to make the experience even better. I highly recommend this ryokan and I hope I can come back in a near future.

No complains on my side

We came via the Rokko-Arima Ropeway and Cablecar direction. It took us another 1km walk to the location. We were rewarded with breathtaking scenery throughout the rides and walk. Upon checking in, we were fortunate enough to be upgraded to their largest suite with in-room onsen that operates 24hr at a reasonable rate. Another reason for the upgrade is that the private bath was fully occupied. The upgraded room was located at level 6, which is a level below the public and private bath floor. The room was spacious, clean, comfortable and zen! Room was equipped with full facilities and massage chair! We were served with Kaiseki dinner in our room on the tatami floor just like how locals have their exquisite meal. It was terrific, really a worthy once in a lifetime experience. Next morning, Japanese style breakfast was also served in our room. Really love the experience! Follow us on insta @lionelziqian to have a full view of the room and experience. :)

Nothing.

Exceptional customer service from the front desk to the dining area. They customized individual guest's needs, even out of their regular service hours, offering early breakfast with a short notice and shuttle van to the train station was prompt and handy when we were in a hurry.

Standard room is smaller than expected. After the dinner serviced inside the room, the smell of food lingered for a while. An air purifier might be a good option.

The dinner and breakfast included in the package are very authentic and yummy. The dinner being served in room is well made. Breakfast is abundant and delicious. Staff are helpful and enthusiastic. The Onsen water is very special and coming from the real Onsen

The single room size is a bit too small, but adequate.

We like everything from our room, the onsen, kaiseki dinner and kaiseki breakfast. The quality of the food was high and since we were staying another night, we opted for the Sukiyaki Beef dinner which came with a large amount of Wagyu beef which was excellent of quality. We ate till our bellies were full and round.

That we had to leave again

It provided us with a wonderful Onsen experience. The staffs were friendly and helpful. Once we got to Arima bus stop, the ryokan shuttle came to pick us up. We loved the incredible dinner and breakfast served. The bath experience was relaxing!

Perhaps a warning on switching of gender on the onsen. Everything else was perfect!

Dinner and breakfast were excellent on all three days. Private onsen with wind blowing as you bathed was great too

Nothing to report.