It was not included with my stay. Claiming high season. Therefore was forced to prepay 4 days breakfast and it was not refundable. Did not like this at all!

Stay at residential suite at approx $29,000.00 and according to website complimentary transfer to/from Kyoto station. We were told at check in . High season only allow one round trip complimentary to/from Kyoto ststion. Is this false advertisement?

The hotel itself is built around the stunning Shakusui-en, an 800-year-old heritage pond garden. This breathtaking garden is a masterpiece of natural beauty, adorned with vibrant trees and diverse flowers that change with the seasons. Guests can also explore the historic Tea House, which is a focal point of the garden and a must-visit for tourists staying at the hotel. Feeding the fish in the serene pond is a delightful experience, making the garden an enchanting escape from the everyday. The architecture of the hotel pays homage to the traditional Kyoto-style homes, blending historical charm with modern luxury. The property boasts excellent facilities, including a well-equipped fitness center, a large restaurant helmed by an award-winning international chef, and a self-heated swimming pool. Breakfast at the hotel is a standout feature, offering a diverse and international buffet. For Muslim travelers, halal options are available upon request. Simply inform the staff, and the chef will ensure that all sauces and meats are prepared according to halal standards—a thoughtful touch that makes the experience even more accommodating.

Nothing

The room was very good (an upgrade although it didn’t have a nice view which we generally try to get). Facilities were all excellent (gym, swimming pool, garden etc).

Restaurant prices were higher than equivalent class hotels in Tokyo. Fewer restaurant/bar options than in Tokyo. Clientele was mostly US and the breakfast coffee was of US type (bland and weak :-)).

The hotel’s interior was stunning, complemented by a beautiful garden setting. The service level was exceptional, and the staff were highly professional, assisting with packing my bags and even handling shipment arrangements. The reception staff were also very friendly, making my stay even more enjoyable.

Maybe a bit far from the Main Streets of the city.

Amazing hotel and Service ,, The rooms are very nice ,, spacious and clean. The Spa treatment and the spa facilities is a must. Great Location as well.

we stayed 3 nights and we wanted to try the sushi really either lunch or dinner but it was full,, Also I would suggest adding more food options in the other restaurant like italian section because I am not a big fan of steaks so italian is always a safe option for me.

The gardens were outstanding. The service was very good.

The rooms were comfortable but not especial. A bit impersonal. Extremely expensive for what we got. We compared with the Okura in Tokyo and felt the Okura is in a class of its own and less expensive .

Excellent hotel in a good location. Breakfasts and dinner were very good. Our room was clean and very well laid out. The staff are exceptional and very helpful. Particular praise for Satochi on the concierge desk, who went out of his way to advise on restaurants and to check the next day that we had had a good experience.

Amazing facilities, welcoming and enthusiastic staff, great rooms! Responsive and super helpful on the Four Seasons App!

Location wasn’t terrific. Massage was underwhelming but staff was very friendly. No big critiques but small errors with cleanliness, service, here and there. Overall experience was delightful.

Breakfast is healthly and delicious.

Dinner meal food not much choice, as my family not eat beef/lamb. All the potato side dishes and main dishes quite large, it can share 2 -3 people, SO we left a lot of potato. It is waste of food.

The hotel was beautiful, the staff were friendly and very respectful and the food was outstanding.

We found the servicing of our room to be on occasion lacking given the cost of the accommodation. Items for example such as tea bags and toiletries that we used were not replaced.