The location is fantastic and within walking distance to many sites like Gion, Pontocho Street and Higashiyama neighborhood. Easy to catch a cab just outside of hotel. Very clean and friendly staff. Breakfast is very good.

Rooms are very small but we made it work!

Comfortable and large bed, perfect for two adults and a young child to share. The in-house Onsen was amazing to relax. Couldn’t imagine a better location than this quiet street, not far from everything we wanted to see as well as a station that has direct trains going all the way to Osaka and Nara.

The location is great - right in the Gion and surrounded by little restaurants, winding narrow lanes of traditional houses, and close to many good temples. Some of the best restaurants are nearby - must book months ahead, however. Hotel was very cool and contemporary, and a great value. Room was very small, so if you have tons of luggage, maybe not for you. The public bath was a beautiful, and well-designed smaller version, with very modern surfaces and lighting. Well worth visiting.

Staff were lovely but spotty on English ability. One or two staff had GREAT English and were very helpful.

The property is tucked away in an alley right next to the Hanamikoji Street and the Kamo River. It was lovely to wake in the mornings to quietly walk the Kamo River and then walk into the bustling Hanamikoji Street. Despite being near this street, the hotel still manages to be very quiet and there isn’t any sound pollution in the hotel. The facilities were amazing, the public bath is beautiful and clean. The room itself was very comfortable and clean as well with a tv that you can use Apple TV, YouTube, etc. Lastly, the staff were all really amazing, there are lots of food options in Kyoto and it can be overwhelming but the staff talked to me for a while and helped me find places to eat and helped me try to make reservations. Overall, an amazing stay, I just wish that I could’ve stayed longer!

This doesn’t have much to do with the property and I don’t know how much it would help, but there were a couple of times when I used the public bath and people were talking very loudly. Maybe some signs in the bath that said to be a little quiet would be helpful? But I really enjoyed my stay so this is me nitpicking a bit.

This impressive hotel is situated in the centre of Gion, just around the corner from the busy Shijo shopping street. Yet when you check in, the atmosphere is mellow, controlled and elegant. The staff are superb, greeting all the guests without fail, and alway ready with a suggestion or advice about your itinerary. The public bath is fantastic - clean, really well stocked with everything you may need - and we spent many happy hours there. It's the first time that I stayed in a hotel room where the - very large - King-sized bed took up the full one side of the room, from wall to wall. Against expectations, it was really comfortable, with more than enough space for books, water, electronics etc. The nearest station is less than two minutes from the hotel and from there you can reach any of Kyoto's spectacular attractions. When traveling, the question remains: if I visit Kyoto again, will I re-book this hotel? The answer here is a definite, YES. We appreciate their friendliness, efficiency and the many highballs we had at the bar.

The location was excellent & the hotel was very clean. The buffet breakfast couldn't have been better.

Staff lacked charisma.

Location: Was pretty close walking distance to a local station (please keep in mind it is not a JR station). It was also on a quiet street so it was not nosy at all. Staff: Staff was very friendly and helpful. The staff has varying levels of English knowledge but they still try their best to assist with whatever you need. They also were very helpful with booking a dinner reservation for me. Room: This was our favorite room we booked on our trip. The amenities made this hotel a new favorite. The tv has an English Netflx account which was amazing and was a huge plus for me. The layout made the most of the small space and our bed had an outlet on the frame. Bathroom was modern and had a nice shower and counter. We also really liked the skincare bar in the lobby where we could pick up any toiletries we needed.

The big thing I did not like was the laundry facility. The dryer took a very long time to dry our clothes and it ended up being a bit stressful because I had to set a timer and continuously check on the clothes. After the clothes had been drying for over an hour and half I asked the staff but they just said it usually took a long time. (Note: I had already made sure to wash a smaller load since the machine was small. I would say the machine was half full each load) My advice is if you use the machine to try and make smaller loads in the dryer. Smaller than you think. Because it's the only way it will dry at a more reasonable time.

The room is very big for japanese standard and bed is super comfy, aircon is also good! There’s no cleaning service for stay less than 4nights, but they’ll provide fresh towels etc so that wasn’t an issue for me. The hot spring was a nice touch, not too busy so you get some quiet time to relax, very clean and well appointed space.

Nothing really, if I have to find something perhaps wouldn’t mind getting the room cleaned every other day, just to clear out bin and vacuum a bit.

The great staff, we had a small problem with our original room, the staff quickly switched us to a different room. We really appreciated that. The location is awesome. 5 minute walk to the Gion-Shijo station or the bus stop. 5 minute walk across the street to one of the most beautiful streets in the Gion district. About 15 minute walk to Nishiki market. The public bath was very clean and it was a good place to unwind. Get breakfast too. This was one of the best breakfasts I’ve had in Japan.

Our first room was just to claustrophobic, but they fixed that right away. If you’re ok with a cruise cabin like room (super nice though). Then you’re all good. If not get the rooms on the higher floors. Both rooms were really nice, but we liked being on the 4th floor tatami mat room.

There's nothing to fault at this hotel. It's my second time staying here, and 5 years after my first visit, this hotel exceeded my expectations once again. It's in the most incredible location, right in the heart of the Gion (old town) district but only a few minutes walk to two train stations and a ten minute walk to the market. The rooms are tiny (comparative to what I'm used to in western hotels) but the bed is comfortable and everything is maintain well and very clean. The best part of this hotel has to be the public baths. It's the best hotel spa/bath experience I've ever had. It's open till 1am so I went late and had the whole place to myself. Loved it!