I was actually really caught back at how fancy this hotel is! Everything is extremely clean and new, the rooms are well equipped (TV, air conditioner, humidifier, water cooker) and the bathroom is also very spacious. There's also a public bath for those that like bigger baths! Overall a very enjoyable experience staying at this hotel and if I'm ever going to visit Kyoto again I will definitely be looking up its availability again!

The room was spacious but not enough to fit three beds -- it was a bit tight getting out of bed. The space around the lockers in the public bathroom was also kind of tight, so if there's a crowd you have to wait to get your stuff.

Literally a 10/10 experience at this hotel! The staff were so accommodating and helpful. We loved it so much we extended our stay 2 extra nights and they helped us with that! The room is comfortable, modern and the bed is even more comfortable. I think the highlight for us was the onsen in the hotel. They had showers supplied with shampoo, conditioner soap and skincare. It was basically a spa right inside of the hotel you have access to while you stay. The traditional Japanese breakfast was delicious and we paid for it 2 of the mornings we weee there. Location only 10 minutes from JR station and near Nijo Castle. Highly recommend!

Nothing, loved it all!

The stay was excellent. The room was way beyond my expectations especially with the price I paid. The room has a fabric and air spray, all bathroom necessities smelled so good. The pillows were just the perfect amount of softness. The comforter was so fluffy like cloud. There was also an air purifier/ dehumidifier inside the room. It was also near a 24/7 convenience store. I don't know if these points are standard in all hotels in kyoto or japan but It exceeded my expectations in its price point. I am the type that doesn't give online reviews often but this place was that good for me to compose this one.

was about a 10 minute walk to Nijo station, but bus was right out front and I feel like in Kyoto you use the bus more than the train to get around. Room was comfy and up to date. Bathroom did feel like a trailer bathroom but had no issues with it. For the price you can't beat this hotel and staff is super friendly and welcoming.

Everything was fine: Room, facilities, onsen, breakfast

There were 3 washing machines and 2 of them were broken. 1 washing machine for the whole big hotel ! And the reception recommended us to go to the outside laundry as they didn't know when it would be repaired..

Kind staff Nice room Clean Good WiFi Smart tv in room with Netflix Nice Onsen (bathhouse) - some info: men/ women separate, only a towel but there are lockers for your clothes, cover you tattoos with flesh color stickers, it’s located on ground floor

Location is good, close to Nijo station, but not in the center of Kyoto. We didn’t mind + it’s only a short walk to Nijo castle (1300¥ to visit inside + gardens) The imperial palace is more far and free, but Nijo castle is nicer!

As they are considered 4* hotel, I have marked them with the criteria of 4*. Amenities were ok, the breakfast was very good.... Although the staff did the best they could, was really confusing about everything. It was as a mistake from booking (with the number of people in each room) - but so far I never had a similar problem. Because the rooms were twin, booked with the price for 2 people (but on the booking it stated 1 person in the room - but the message clearly said one or max 2people in the room). Although I have sent them message with number of people in advance, they didn't give any answer. When I sent the rooming (3days in advance), they informed me about the extra charges - no problem, but definitely no need to wait until the last moment, when everywhere is full. Sometimes hotel sends me in advance, that I should consider moderation or for how many I booked. It happened the same with taxis I ordered - so 2 taxis were missing (lucky for us another guy at the reception arranged additional 2taxis). But the bitter taste remains, because it is nobody's fault - but mine (which is odd, since they should communicate with each other at the reception).

Very nice service, very clean in the room, safe in the room, but small. It's great that the toilet is separated from the bathroom (it's in a different room than the bathroom). close to the bus stop. Also close to the grocery store, 5 min walk to a large supermarket (hypermarket) I appreciate the option to store luggage after check out.

Room was rather small, so there could be more places to hang things or put things away (e.g. a table / additional cabinet in the bathroom). Small safe in the room. It's great that there are extras (e.g. toothbrush, comb, tea) the only downside is that you have to remember to get them downstairs near the elevator

I am absolutely in awe of this hotel. The staff was incredibly nice and helpful, and even though all the staff had good English, they always had someone fluent in English available if needed. While we were there, they helped us organize the transport of our suitcases to our next hotel in Tokyo. They contacted the next hotel to make sure this was all right with them and helped us fill out the appropriate forms. The room was one of the most spacious rooms out of the 6 hotels we stayed in while we visited Japan. Everything in the room was very nice, from the pyjamas provided to the toiletries. It is also in a great location, very well connected to some major tourist attractions like Nijo Castle (a short walk away), Kinkakuji (a short bus ride away), and Arashiyama (a short train ride away). It is very close to the metro so traveling to different parts of Kyoto isn´t a problem at all. It is also right across from a konbini with an ATM and next to a great Soba restaurant and a nice little café. The public baths are very nice and clean, and there are Dyson hairdryers available and hairstyling tools. I will definitely stay here again when I return to Kyoto.

The toilet room had a bit of a weird smell, but nothing overpowering. The rooms aren´t cleaned every but every other day. They do provide fresh towels every day. These are very minor complaints though and don´t take away from the stay.

The room I booked was spacious, clean, and had some extra niceties like a little nook to sit and eat your food which was rather wonderful. The staff also included multiple people who spoke English at relatively high levels. Another fun factor was the bath, which was again excellent. I highly recommend taking a relaxing trip to the public baths at this hotel. It's clean and relaxing.

Paid early check-in is always a bummer, especially when you've travelled a lot. But it's also quite standard so I am not knocking them for it in my overall scores. Nevertheless it is somewhat disappointing. That's all I can say as the hotel is exactly as advertised, you won't regret booking it.