The views from this hotel are incredible, and the smell of the mountains was very soothing. We loved Hakuba. The rooms were extremely comfortable, the staff was exceptional, the views were outstanding, and the hospitality unbeatable. They have an onsen on site. One of the aspects I enjoyed was the bookshelves located on the second floor. I liked looking through the books and enjoying a quiet time in Hakuba, The location of the hotel was convenient to anything you could possibly want within the city, and was a great spot for traveling to Happo-One and Togakushi. When we were leaving, the gentleman at the front desk gave us a Hakuba calendar. It made my eyes water!

We came here with two families for a ski trip. The accommodation is near the bus station so you can go to many resorts. However, just a two minutes walk is a bus stop to take you to Happo One, the closest resort, right in front of Woody's. We loved the breakfast, the onsen and the Japanese hospitality. Our host was great and organised a taxi for us on the last day and Black Cat services for our friends.

We liked everything but some did not find the tatami very comfortable. When choosing between beds or tatami mats, make sure you understand the options. However, our host immediately tried to help our friends by bringing each person an extra mat.

Hakuba Alpine Hotel was a little gem amongst some much larger and popular hotels setup to attract English-speaking tourists. Getting to the hotel was easier just caught the bus from Nagano then a short 5-10min walk through the streets to the hotel. We found the Japanese style of the hotel amazing with everything kept incredibly clean and functioning. Photos don't do this hotel justice as many reviews have said before with the wood architecture and Winter Olympics posters on the wall great to look at. The hotel and room are kept very warm and the onsen is great to relax in after a day on the slope. The owner of the hotel is extremely hard working and always willing to answer your questions, he was very friendly and accommodating, even giving us a calendar at the end of our stay to remember the area, cant speak highly enough of Hakuba Alpine Hotel.

the drying room is a little outdated although it still works with wet snow gear dry by the next morning. The hotel is geared toward native speakers and therefore requires some translation for English speakers but this only adds to the authentic experience and I wouldn't want to change it.

I loved this place - Location, comforts, foods, bath - Everything that I needed for snow trip were there. We had breakfast included. Every meal was so hearty and tasty. We also requested for a dinner for one night which was really good! I would even consider having dinner every day there. The lodge is quite old but clean and well maintained. I loved the rustic vibe of the lodge and it was really lovely. If you are expecting modern fancy looking accomodation, this place might not be for you but give it a try! We are thinking of booking same place for next year. Proximity to bus terminal so getting around other mountains was so easy. Convenience store was 4 mins by walk - super close. Also town center was really close too.

Tbh - nothing.

This hotel is much better than the photos shown in booking.com, especially the onsen, the photos shown in booking.com needed to be updated, to show the nice and clean onsen. The dinner and breakfast provided by the hotel, is the best Japanese meals my family ever had, It's very delicious and fresh, we enjoyed and finished everything in our plates. The onsen is not big but very nice, it has 2 onsen - one outdoor and one indoor, both are very warm and fantastic feel, especially after ski.

The location of the hotel is ok, it's convenience to get the the Lawson across the street, but it will taxi/shuttle to/from train station or ski resort, I wish shuttle service will be provided in the future. However, the hotel owner is very helpful to call the taxi for us in our transportation needs.

Great location, close enough to everything but not bothered by noise. Room was lovely and a good size. Having an onsen was a huge bonus. Food was delicious every day, wish we’d just booked full board instead of only doing a couple of dinners. The owner was really helpful and kind. The room also had hot water for tea etc and a fridge which was great. Bathrooms are typical small unit bathrooms, but liked having an extra sink outside it so we had space to spread out our bits and pieces.

It’s a very well maintained family run hotel and the host has been so kind taking care of us. It has a small onsen which is great for recovery after snowboarding. Delicious dinner and breakfast (Japanese homey style). Very close to the bus terminal and Lawson as well.

We stayed in the Japanese style room and once the futon beds are out (we’re a family of 4) it’ll take up most of the room.

The room is spacious and has wonderful views. Gorgeous breakfast and dinner, like we are eating at fine dining every meal. 3mins to ski shop and 4 mins to bus terminal, 5mins to Lawson. The hotel has the place to store our ski boots and boards. And of course, they have wonderful onsen, indoor and outdoor! I got there with the Tokyo airport shuttle bus, door to door, completely hassle free!

Nothing

Great location in the center of Happo One, just a short walk up to the Bus Terminal where you can easily catch shuttle bus to different ski resorts. This family run hotel has lovely rooms, and the meals are always excellent. A nice breakfast (Japanese and Western) sets you up for the day, and you have the option to book dinner (excellent Japanese style with seasonal local produces ). We booked dinner for our entire stay and the food has succeeded beyond our expectations. The hotel is cozy, neat and scrupulously clean, with a comfortable onsen area. Dry room facilities are quite good, with plenty of space. They also have onsite laundry. We have visited twice and have always enjoyed every aspect of the hotel's service, which is unfailing helpful and courteous. Highly recommended.

We have never found anything to dislike about this hotel.

Hakuba Alpine Lodge was amazing, central to buses and ski fields and restaurants, the owner was amazing, breakfasts where a delight and experience, the girls especially loved them. We also booked a special Japanese dinner, one of our best dining experiences EVER in our life. Will definitely stay there again! Ohhhh yes the Onsen was amazing after big days skiing 10/10 experience