The highlight of the trip is definitely the staff. I found them all exceptionally friendly, helpful and courteous. All my questions were answered very quickly, and the attention was excellent. I was travelling alone this trip, and was a bit worried, but I felt very safe staying here! It was like staying with family! I really felt looked after. The location is good. It's a bit of a walk to the slopes, but there is a complimentary shuttle bus in the morning to a location of your choice in town. It was a bit difficult to find it in the dark on the first night, but pretty usual for Niseko. Check in was a breeze, your room number and the key code is sent to you the day of your arrival. I actually managed to walk in and unpack before seeing anyone else at the hotel! There's a lift to get to your floor, which I thought was a bit overkill but is a godsend when you're in ski gear. The room is small but comfortable and was very clean. Some people have commented that the towels are small, and I suppose that's true. Extra towels are available to take as you need them, I suppose. I didn't have much trouble and I'm 6'2. The toilet was nice, the shower is clean. I had read some complaints about the hot water on google, but I had no trouble at all - if anything it was the opposite, when the faucet is turned all the way up it's too hot! If you have a bit of luggage, it can feel a bit cramped, but cleverly you can slide your rolling luggage under the bedframes. There's plenty of hanging storage which is really useful for skiing, and there's a fridge in your room which is handy to keep some Strong Zeros. The heating in the room is excellent, you have a large head unit in your room and control over the temperature. There's even a boost button that gives you a few minutes of extra warmth if you need it. More on Google Review

A bit of information that would have been nice to know in advance: Dinner is 1700-1900, breakfast starts at 7:30. Sit in the bar area for a shuttle in the morning, they're free until 10:00. There's no strict timetable but you'll wait <10 minutes. There's no shuttle back, but it's an easy walk from the free shuttle stop (Red 4, Hirafu lower or lower/middle)

Good location in lower Hirafu village so can easily access the Grand Hirafu gondola for skiing; large breakfast selection, convenient for skiing as the hotel has a ski locker for your equipment and will offer free ski shuttles before 10am; hotel has elevator, bedroom has small fridge and kettle

Not much soundproofing between the bedrooms, you will hear your neighbours if they talk in their bedroom or use their bathroom/TV but all residents tended to observe the quiet hours between 10PM and 7AM so just bring earplugs to be on the safe side; hot water in the shower was a bit capricious

Breakfast super good, great variety Very helpful and friendly staff who provided relevant advice Great transport service to get to Hirafu welcome centre for either the ski or bus to the airport Nice location with good restaurants around , a bit away from the busy centre while close enough to the ski station esp with the dedicated transport service The suite we took was clean and ideal for groups of family / friends so we could gather around during the night

It is a very pleasant home stay in lower Hirafu, which is accessible by Hirafu free shuttle bus. Room are new, clean and spacious. Staff are helpful with free fetching from JR Kutchan. Breakfast is good with great variety of food and drinks. This hotel also provides ski storage. Hotpot dinner is fantastic. Overall it is a wonderful stay at Q Fox.

Free ride up to the ski area was great. Good value for money. Good selection at breakfast. Nice staff at breakfast. Walking distance to restaurants and shops.

Bed wasn't that comfortable.

I love the location! It’s walking distance from Grand Hirafu Ski Resort! The staff took care of us… they have a really good breakfast. Baked Pizza and Curry soup are one my favourites :) They have a free coffee vending machine for the guests which includes matcha latte :) We stayed in a family suite and it was big and comfortable :) the view was awesome!

none :)

The hotel is located just outside of the center of the town - far enough from too much noise but close enough to walk into the lively section . The hotel provided free shuttle to the ski lifts, which was extremely convenient. Breakfasts, though not “western” traditional were tasty.

The room I was staying in could use bed lamps.

Very friendly staff. Shuttle until 10.00 from hotel to Welcome Center/ski lifts (Uphill). "Cool" interior.

Address advised via Booking.com was totally incorrect. Luckily with help from locals I found the place.

The location is good. Staff is nice but not fluent in English.

we went on winter time but heather in the room was not working. They try to fixed it three times. Keep sending different staff to our room but in the end it didn't get fixed. So we have to stay cold like that

Amazing cosy property with great facilities, restaurants, free shuttle and room to store ski equipment. Owner and all staff were always helpful. Love the easy check in and out method through the iPad. Staff were also extremely accomodating and speak good English. The accomodation is basic, however it is great value for money and the facilities were well kept and clean.